Bob's Discount Furniture — goof proof protection
We purchased almost all of our furniture from Bob's as we were moving into a brand new town-home and wanted new furniture. We should have stayed out of there when there was a customer standing in front of the store telling people not to buy furniture from Bob's because they are a rip-off. Needless to say we purchase living room, dining room and both the boys and girls furniture from there along with the goof proof protection. When we had an accidental puncture in the furniture it took 2 weeks to even get anyone to listen to our claim and then come look at the furniture. It took another week for them to let us know that the chair to our set was no longer available and we would have to pick out another set. Which took another week to be delivered because they did not have all the pieces in stock. The ladder to our boys bunk bed is broke off where the screw meets the wood and they are telling us that the Goof Proof protection will not cover it because the break could have been prevented. So we basically purchase Goof Proof protection for nothing because they don't cover preventable things. But they cover burn marks, scratches and breaks that are accidental. So if you purchased something and need them to fix it you must say that it was an accident, otherwise you will be stuck. Their customer service sucks, their salesman and workers are not knowledgeable about their products and service plans. I WILL NEVER BUY FURNITURE FROM BOBS DISCOUNT FURNITURE EVER AGAIN!!! BE VERY VERY VERY VERY LEARY IN PURCHASING ANYTHING FROM THIS FRAUDULENT COMPANY! The saying you get what you pay for is correct. The furniture is cheap and so are their practices.
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