Bob's Discount Furniture
reviews and complaints

I purchase the LIbre sectional, its a two piece sectional with queen size pull out coach and a chaise. I took a whole day off to wait for my delivery. My deliver got here at 2:00PM and the driver is telling that I only have one piece because the other piece he had to leave at the warehouse because it was damaged. At that moment I could not comprehend, thank God my brother was here to help out. The drive kept asking if I want it or not, I was so disappointed that I decided not to receive the delivery. I immediately called customer service and placed the complaint and requested for my money back. I was not satisfied with their help so I immediately went to the store and asked for my refund to be processed. which I have to wait for 5 business days. I am so indignant about the fact that I did not get a phone to let me know was delivery will be incomplete. Also it did not make any sense to me that a delivery was actually being made for half of my order. How incompetent are these people that work in customer service and delivery persons. Customer service was not very helpful and did not even sound sorry for what had happened. I will never purchase from them again. This is why they stressed on the fact that if anything is damaged send it back with the driver. Their items of low quality and their customer service stinks. I was not even asked why did I want a refund. How professional are you? Not! My advice is not to purchase from them. Their warehouse are not stock appropriately to be able to provide with quick quality service when something like this happens. This left a bad taste in my mouth. Bob's Furniture I was happy to have found until this happens and now I am sad that your are not good. I am glad that I learned something say no to discount furniture. Pay a little more money and get something of great quality. Going shopping soon for a sleeper sofa. Thanks for nothing Bob's Furniture.

My wife and myself have two children and we work extremely hard for what we have. We were able to scratch and save to buy new furniture last year and decided to go to Bobs. We picked out a leather sectional and it took close to a month to get it delivered! Upon receiving the furniture my wife noticed that stitching was already coming out of the leather. We called to have a service tech come out to fix it, appointments were set and we were blown off on three separate occasions! We work for a living and this was extremely frustrating! Finally the tech came out and fixed the stitching. Since then (nine months later) more stitching has come out, leather is wearing prematurely and the mechanisms in the recliners are already starting to act up! I don't want to call the service department because of the last experience. Thanks for banging me and my family out of nearly $2000 Bob. Don't shop here, you get what you for! Oh ya, when I went to the store to complain they said they would send us reimbursement for our troubles, we received a $50 dollar gift card to Bobs store! We sent it back!

I am truly disgusted with Bob's. BUYERS BEWARE!

I purchased a Bob O Pedic 2 years, I repeat 2 YEARS AGO (2011) and I recently was changing the cover and I discovered there was mold on the bottom of my mattress (you can google search and it has happened to other people). I am completely disgusted as I am a clean person and also who would ever think mold would grow on your bed. I was horrified at my discovery and decided to call Bob's hahaha that was a joke. Well of course Bob's will do nothing since they consider it an "environmental issue" not a manufacture issue. Since Bob's will not do anything and you can't remove the mold the mattress has to get thrown away.

So if you are thinking about purchasing from Bob's I would really reconsider.

I placed an order from Bob's as year ago and purchased a sofa sleeper. the mattress worn thin very quickly and they made an exchange on march 2013 in which the mattress was delivered with bedbugs still concealed in the plastic. I contacted customer service and the corporate office in which i was told that because i live in a multiple dwelling that is where I possibly received the bugs from...hmmm ### its in the plastic of the mattress you delivered to me. they told me they were not accepting responsibility for the matter and now my entire home must be fumigated and my children were seen in the emergency room for bed bug bites... I have reported them to the BBB and will never buy anything else from them and I will soon report them to the Media and out them for the frauds they are

Furniture does not hold up!
1)Purchased a Bob-o-Pedic mattress that has caused such back pain that had to replace it with a real Tempurpedic.
2)Bought sectional with Goof Proof plan. Fabric stretched and sags. When I found a slit in fabric they rejected the claim because I didn't know how it happened!
3)Purchased leather electric recliners- stitching unraveled within 2 weeks

Bob's Furniture will not endure the test of time and DO NOT PURCHASE GOOF PROOF Plan. They will NOT honor any claims.

Sofa falling apart after 14 months of normal use. One year warranty expired and although I purchased goof proof protection this is not covered. Cushions are crap and don't retain their shape. Fabric on back pillow cushions are ripping in multiple locations ( at seams) exposing the interior stuffing. Cushions fillings are shapeless and wood protrudes from sofa when you sit down. Throw pillows are cheap and fraying excessively and a few also have separated at the seams exposing stuffing.

The only way to remedy this situation is to provide us with a new sofa for this defective subpar one.

I contacted Bob's and basically told. . .sorry! They con you into a protection plan and lack any integrity by selling you crap product that has a shelf life of just over a year. . .how convenient for them.

We purchased almost all of our furniture from Bob's as we were moving into a brand new town-home and wanted new furniture. We should have stayed out of there when there was a customer standing in front of the store telling people not to buy furniture from Bob's because they are a rip-off. Needless to say we purchase living room, dining room and both the boys and girls furniture from there along with the goof proof protection. When we had an accidental puncture in the furniture it took 2 weeks to even get anyone to listen to our claim and then come look at the furniture. It took another week for them to let us know that the chair to our set was no longer available and we would have to pick out another set. Which took another week to be delivered because they did not have all the pieces in stock. The ladder to our boys bunk bed is broke off where the screw meets the wood and they are telling us that the Goof Proof protection will not cover it because the break could have been prevented. So we basically purchase Goof Proof protection for nothing because they don't cover preventable things. But they cover burn marks, scratches and breaks that are accidental. So if you purchased something and need them to fix it you must say that it was an accident, otherwise you will be stuck. Their customer service sucks, their salesman and workers are not knowledgeable about their products and service plans. I WILL NEVER BUY FURNITURE FROM BOBS DISCOUNT FURNITURE EVER AGAIN! BE VERY VERY VERY VERY LEARY IN PURCHASING ANYTHING FROM THIS FRAUDULENT COMPANY! The saying you get what you pay for is correct. The furniture is cheap and so are their practices.

I bought a recliner from Bob's Discount Furniture less than 3 years ago - for a friend, and it is CRAP. The fabric is worn out completely where you rest your head, and the metal circle on the bottom of the chair is broken into 5 pieces. I can't believe a company guarantees the metal part of a recliner for 1 year. I will never buy another piece of furniture from Bob's Discount Furniture again. AND I will give EVERYONE I know the same advice.

Last month we bought the Apollo reclining sofa and loveseat set. We opted for the non-power verison. It has been less than a month and the backs of both pieces are wobbly and loose. One of the backs even pops out of it's "slot" every once in a while. This is with normal wear. None of us are jumping on these couches. We called and had a tech come out today only to tell us that there was nothing they could do, that it was "normal". It's normal for the backs of couches to be wobbly and pop out of their slots for no reason? They were very rude and refused to help us out anymore, and pointed out that our "goof proof" guarantee was not valid anymore because there were cat claw marks on the loveseat. I wasn't asking them to fix the claw marks. I was not asking them to replace my set. I wanted them to FIX the wobbly back. I fail to see how that has anything to do with 2 or 3 claw marks on the front of one of the pieces. I am extremely dissatisfied and they are refusing to help me.

purchased a living room set 2 1/2 years ago and it's falling apart. loved it at first but then zippers on pillow covers started breaking (can't be removed), cushion zippers broke, and couch springs started sagging. it makes me sick to my stomach when I look at the set. BOB's should be ashamed of themselves for selling such junk. But why would they - everything is a dollar sign to the company the minute you walk through their doors. Buyer beware when going to Bob's ... Think twice. My advice spend the extra money and go buy quality. the items they have is junk in its purest form. Do not buy from them. as soon as their "good proof" plan expires, so does the piece. Please, please, do not go there for furniture. They should go out of business.

purchased a bedroom in 2007. while there spoke about a living room set. told by salesman that if i purchased before the order was closed all would be covered by Goof Proof. LIE. They tell me now that it is a problem with the way the EX salesman wrote up the order and won't cover it under goof proof protection plan. Guess what. Bob you LIE too. Your commercials say its so easy and it is not. Stand up for the consumer. If I would know how to write your invoices that I would work for you and thankfully I don't work for you because you LIE. Will make sure no one I know buys from Bobs, I will no longer buy from Bobs and I will try my best to find and speak with Bob himself about his terrible customer service. Hey Bob do you have the guts to go on Undercover Boss? You will find out all the bad in your company that you are living happily off of.

I caught my Father on a giving day and we just happened to be close to a Bob's Furniture Store and my Father said, lets go in. Needless to say, we did and made a HUGE MISTAKE. He bought me and entire living room set and an entire bedroom set on the spot. Looked nice but...got it home used it (regular wear and tear, I am a single woman) everything started breaking. The legs on the bed, the legs on the coffee and end tables, all the knobs on ALL THE PIECES came off and wouldn't go back on. Sofa cushions started changing shape and looked deformed. The list goes on and on! The guys that the send to "solve problems" have no clue as to what their doing and state that they don't see the problems that are right under their noses! Idiots! We spent $4, 000 with them that day. That was only ONE YEAR AGO. Do not, do not, do not, under any circumstances buy anything there! Cheap is not the word. If I could I would stand on their property with a huge sign. I went to the Bobs in Randolf MA. Want all my money back for being so stupid!

Came in to purchase furniture a week before "Thanksgiving that was advertised on a commercial. We paid in cash as to not have a delay in delivery which we inquired about prior to making said purchase . We were assured that we would have furniture delivered that following Monday. Well that Friday we rec'd a call stating they only had the couch available n the love seat was on back order for Dec, 5th. This was unacceptable to me so I demanded my money back and was told I have to wait 10 to 15 business days for a check. I was then transferred to a salesperson "Tracey who assisted me by checking on the sectional in the same coler. She checked the delivery date n assured me that I would be able to get it that Tuesday. So I accepted this verbal transaction that was made between she and I. On Sunday I called to confirm and was given to the original salesperson "Linda who states that my delivery date will be December 5th n that "Tracy misinformed me of the date because the sectional is back order as well. So, now I'm confused so I'm still stuck with no furniture and to top it off, I'm getting the sectional that I only agreed to get because of the delivery date. " Linda states she tried to call me but no answer they have two cell numbers and home phone. YOU CALLED NO ONE! Lets see what happens Dec5th and wether it will be the two piece or the sectional that comes.

I purchased a Leather sofa and love seat from Bobs and was talked into purchasing a life time warranty. I was assured by the sales person that it would cover anything and everything. After spending over $1200.00 for the set I had to wait over a month for delivery after I was promised a delivery date of a week from the purchase. I was told there was nothing that they could do that they were waiting for the items to become available themselves. This past year I noticed that the top coat of my so called Leather sofa was peeling off. My husband called the warranty company to report the damage. The following week we were sent a letter that denied our claim. The warranty company didn't even what to see photos or anything. I am so pissed off at this whole dealing with such dishonest companies. I suggest if you are looking for furniture DO NOT SHOP AT BOB'S-they are horrible plain and simple.

The actual furniture itself was very nice and reasonably priced. The in store sales were uncomfortably aggressive to the point that I almost just walked out.

The delivery was an absolute nightmare. First, I had to wait over two weeks for the date. Once delivery date came around, the delivery crew showed up half an hour before the delivery window, called and didn't receive an immediate response and abruptly left.

I called Customer Service and was told the crew would return. I saw the truck pull in and came outside. As I walked towards the parked driver and motioned over (as the only person in the parking lot), the driver pulled away and left.

I called Customer Service yet again and was given a shoulder shrug response with no answers as to when my furniture would be delivered. I am wondering right now if and when the furniture will show up.

If they could transfer the eagerness from the sales staff to customer service, the result would be bliss.