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Bluestar debited my account without my consent or knowledge. Upon finding this out I called them to find out what there company was and why they had taken money from my account. They stated I opened an account with them and that they have never received any money. My bank has called them and verified that they have received money. Still they keep telling me they have received no money. I have faxed bank statements and forms verifying that there is no way possible for me to have signed up at that time due to surgery and that they have received money. They say they are not receiving these faxes. Also they state that these fees are membership fees, but the fact is one day they debit my account 9.95 and a day later 20.00 and then a day later 49.95. This kept going on for weeks. Finally after three attempts I was able to stop the debits and this only due to my bank. Now they are playing games and passing me from representative to representative and supervisor to supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
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As I post this I realize I am posting the same kind of experience a lot of other people have had with this company. I wish I had seen these complaints before I ordered!
I ordered an item from Bluestar and chose the 2-day delivery option. I received a confirmation from the USPS that a shipping label for my item was printed the same day. So far, I had no reason to expect anything bad.
But after three days, still hadn’t received my item, so I got on the USPS website and tracked my item. They only thing recorded for my order was the original confirmation that my shipping label had been printed. So I called the USPS to ask about tracking my item, and the representative I spoke to could only confirm what I had seen, that a shipping label had been printed. She could not confirm that the item had been shipped, which probably means it wasn’t.
I called Blustar to inquire about my order, but I all got was a recording, their answering machine. And that is all I could get. I called about 20 times or more in two days, and not once did I get to speak to a human being, and no one ever called me back. And I didn’t call one the weekend, it was during business hours.
It’s been over a month now, and I can’t get ahold of anyone by phone, and no one ever responds to the numerous emails I have sent.
Don’t waste your time with these people!
I have received two charges to my checking account in the amount of $35 for something that I didn't even order. I called them to get the matter resolved and I am being put through all types of hassles. They said that the first $35 charge I can get it back with no problem (and they don't know how long it will be) but for the second charge, I have to now get in contact with their finance department via fax and they have to do an investigation so that I can get my money back...I think that is ridiculous! I am being put through all these hassles for something that I did not even order. I have never even heard of this company before until I saw the two charges on my bank statement.
this company took 35 dollars from my account and i have no idea who they are! i want my money back. my name is jayme wolff, [protected]
This company took $35 out of my account without any permission from me. I have never heard of this company and when I tried to call the office is closed.
I BEEN CHARGE BY MY BANKS OF OVERDRAFT FEES BECAUSE OF 200CASH.COM AND I WENT TO THE BANK FOR MY REFUND AND THEY TOLD ME TO GET A LETTER FROM THEM THAT I DIDNT SIGN UP FOR IT HOW CAN I GET THAT LETTER THEY WONT GIVE IT TO ME ATLXLAOXBOYZ@COMCAST.NET
Well your best plan of action is to call them. They did the same thing to me. Here is the number [protected]