Bluebird Global review: Froze account, accept deposits but will NOT allow withdrawals

Account had unauthorized withdrawals, and account was frozen. I've reestablished myself as the true owner of the account, but the customer service (difficult to understand due to their accent [India, Pakistan,not sure]) keeps telling me to send an email with my identification and wait 48hrs and they allow me access.
That was 3months ago.
I've called 17times and been given the same answer
They happily accepted 2 direct deposits since then, but will not release funds
I've had to find phone apps that allow recordings of phone calls, and then transcribe them.
They still give the same answers, but now lie when I ask their name... They claim their first name is the same as mine. Never heard of Pakistanis named Mark.
Regardless, they have proven themselves to be dishonest, non responsive,and completely uninterested in helping.
I will be sending transcripts of calls to their corporate offices as soon