The complaint has been investigated and
resolved to the customer's satisfactionResolved Blue Haven Pools — biggest fraud ever
resolved to the customer's satisfaction
I have problems with Blue Haven from the beginning. They started building my pool on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. The changed the Hayward motor and replaced (I found today that they replaced it with something else so Hayward do not cover their warranty). They also installed the ozonator on the wrong place making the filter filling with air. We still have a lot of problems... so many that it is hard to write all of them. Now the office is close in TN and Blue Haven does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen which number is [protected] provided me with the worst customer service I have to deal in my life, treated me like crap. Yes..I spent $70, 000 on my pool to be treated poorly and they washed their hands. Well, I built with Blue Haven base on their number 1 ranking, for their name and their reputation (that's what I thought them). I also thought that I will be back up with a national company in a case like this. What a mistake!!. PLEASE DO NOT BUILD A POOL WITH THIS PEOPLE. Take my word for it!! BLUE HAVEN IS THE BIGGEST FRAUD EVER.