Blue Haven Pools & Spas / Blue Haven National Management
Reviews and Complaints

I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits on March 24 I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mr G my primary point of contact who was also present on 3/13. And explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the Montgomery County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.

I should mention that during my initial meeting and the reason that Mike Greene, a sales manager was present in the first place was that I was told this was Mr. T first meeting as a rep of the company and that both he and Mr G were previously employed by a company who was in financial trouble and so they felt it was time to move on.

At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame his associate (lic # 87876) the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return.

On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, (see attached check) without telling me two days after my emails and conversations with Mr. G. on April 11, 2008. Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike Greene but took his word for it when he told me he would arrange for its return.

On May 6, 2008 I called Blue Haven and spoke to a lady in their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G. and assumed all would be fine. To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick Livingston the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent

Hard to believe but the Story gets better

During this time I began to work and call on several other companies When one of them came to my office I explained to them the situation with Blue Haven and Mr. G and T and was amazed to find that while Mr. T was in my office he was actually an employee of the other co but had signed the Blue Haven contract!

Having said all of this I would like to file a complaint against Blue Haven Pools Lic.# 39524, Mr. Jerry T Lic. # 87876 and Mr. Mike G Lice # N/A. They basically want to cash a check and get paid for having done nothing for me but lie and mislead. They are a classic example of a company which employs unreasonable business practice and having now looked them up in the BBB, I see that I am not the only person who had had issue with them. I hope that MHIC and websites like this is able to help other consumers from getting defrauded by Blue Haven Pools. I have all the correspondence of these emails and would happily send them on to whomever needs/wants them.

We have been trying to get our pool finished for 3 months now. When we call the offices that sold us our pool to complain we are given the run around and treated like we do not matter.

We were told when we signed our contract that from start to finish, it would take 3 weeks. We are going on our 4th month now and still do not have water in the pool. We have called and called and we believe that since we have been complaining they are stalling completion.

My husband has called everyone with the Shreveport, LA office. They do not care about their customers; they pressure you to sign a contract then we are left to their mercy for completion.

They, we believe, are in breach of contract. We are taking our complaints to a higher level.

These people are very unprofessional.

In 2004, I got estimates from several pool companies for an in-ground pool. Decided to use Blue Haven. Signed a contract and they arrived in May to start the job. Signed an additional excavation contract and gave them a check for several thousand dollars. The starting digging and 8 hours later, and after a 20x16x4-6' hole in my yard, they said they needed more money to remove the dirt from the yard. I pointed out the excavation contract I signed and that it didn't say anything about the dirt. They made a phone call, my sales rep then called me and said to read the contract. I told him I had and maybe he should to and that I would not be giving them more money. They packed up and left. The next morning they arrived, loaded up their equipment, dumped the dirt back in the yard and left for good. When I called Blue Haven and demanded a refund of my money, plus my deposit paid, minus the fee stated in the contract for excavation, they said they'd get back to me. Haven't heard from them in 4 years. Today, the case is now in litigation. My original salesman has since moved to another pool company and had the audacity to write me a letter asking me to refer him to other people. Yeah right! Don't use Blue Haven pools for anything.