The complaint has been investigated and
resolved to the customer's satisfactionResolved Blue Haven Pools — dishonest company
resolved to the customer's satisfaction
I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits on March 24 I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mr G my primary point of contact who was also present on 3/13. And explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the Montgomery County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.
I should mention that during my initial meeting and the reason that Mike Greene, a sales manager was present in the first place was that I was told this was Mr. T first meeting as a rep of the company and that both he and Mr G were previously employed by a company who was in financial trouble and so they felt it was time to move on.
At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame his associate (lic # 87876) the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return.
On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, (see attached check) without telling me two days after my emails and conversations with Mr. G. on April 11, 2008. Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike Greene but took his word for it when he told me he would arrange for its return.
On May 6, 2008 I called Blue Haven and spoke to a lady in their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G. and assumed all would be fine. To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick Livingston the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent
Hard to believe but the Story gets better
During this time I began to work and call on several other companies When one of them came to my office I explained to them the situation with Blue Haven and Mr. G and T and was amazed to find that while Mr. T was in my office he was actually an employee of the other co but had signed the Blue Haven contract!
Having said all of this I would like to file a complaint against Blue Haven Pools Lic.# 39524, Mr. Jerry T Lic. # 87876 and Mr. Mike G Lice # N/A. They basically want to cash a check and get paid for having done nothing for me but lie and mislead. They are a classic example of a company which employs unreasonable business practice and having now looked them up in the BBB, I see that I am not the only person who had had issue with them. I hope that MHIC and websites like this is able to help other consumers from getting defrauded by Blue Haven Pools. I have all the correspondence of these emails and would happily send them on to whomever needs/wants them.