Bloomex

This was the first time ordering through Bloomex. We wanted to have flowers sent to my mother's home as a surprise the day before Mother's Day, thinking that delivery the day before would be better than delivery on the day of.

We placed the order a week in advance. Ordering online was pretty easy and a confirmation was sent to our email a couple of days later to confirm the all of the information was correct, the delivery address, the contact name for the delivery, that the credit card had been charged and the ordering was being processed. We had given them a week in advance to prepare the order thinking that it would be helpful to the staff. Saturday comes around and there was no sign of the flowers so I ended up calling in on Sunday to check on the status of the delivery. I was flexible and didn't mind if they got busy and needed to deliver them by Monday. I just wanted my mother to receive our surprise. I spoke with 2 reps and both of them had confirmed that the flowers had been delivered the day before, according to their system. Both had also confirmed that an internal investigation would be made and no matter what, our order would be delivered by Tuesday. Tuesday comes along and there’s still no sign of the flowers so I called them back to speak with a 3rd rep who tells me the same story, but this time DOES make a note in their system to say that there is a change in status of the order and that the flowers would definitely be delivered by Wednesday and no later. It is now Thursday and I have yet to see any flowers or to receive a reply back in any form. Some honestly from this company would have been nice.

How much more flexible can a customer be before they flip their lid on them? This company is poorly managed, and based on the reviews that I'm seeing now that I'm doing my research a bit too late, they are a complete scam. It's sad how they can be in business for so long and yet they can't pull through on their promises.

It's a shame that Bloomex will not be gaining another customer. I guess the old ways are always the best and that is to call a local florist in an area and give them the business instead. I guess some of us had to learn it the hard way.

Three days ago I ordered flowers from Bloomex.ca .It had to be delivered in Kelowna. Sale person had told me that my order will be delivered to recipient on May.10 from 12 to 5 pm.My mother in low was sitting at home in shown time, but flowers never were delivered till May 12. I called to the company to cancel my order because 3 days gone after birthday, but company refused to return my money and promised refund 5 dollars for delay. I couldn't understand what going on..I paid my money and expect my paid goods.It looks like scamming...

Let me start by saying that this has been the worst experience I have ever had.

On Saturday May 7th at 10:00 I place an order for same day delivery in Toronto. I paid the guaranteed same day delivery rate of 19.98 and was told that the flowers would be delivered by 5pm that day. I called at 4pm to ensure delivery was scheduled and the girl said she did not see my order being processed yet but not to worry that due to traffic issues the deliveries were delayed and may take to 9pm to get there.

At 8pm I called back and got a gentlemen this time who clearly did not know what he was taking about. He said that even though I paid the same day delivery fee and that the website says GUARANTEED DELIVERY. there were no guarantees and that the order would be delivered on Sunday sometime in the afternoon and that he would credit the same day delivery fee to my credit card. I received a confirmation email indicating that the fee was being refunded. When I asked if he could guarantee that the order would be delivered Sunday, he promptly replied that being Mothers day he could not guarantee it, and if the order does not arrive, I should call customer service on Monday and ask for a refund. Are you kidding me, what is this?

I called Sunday Morning at 10am to ensure that the delivery was scheduled. The operator indicated that the entire order was cancelled. I told him that I did not receive any notification of the cancelled order only that they were refunding the same day delivery fee. At this point I was so upset as the flowers should have been delivered on Saturday ( ordered for that day as I knew the recipient would be out of town on the Sunday). So needless to say, my order was now cancelled and I requested an email confirming that a full refund would be issued.

I waited 45 minutes for the email which was not sent so I called back and this time the operator told me that the order would be delivered between noon and 7pm today. What? I was just told that the entire order was cancelled. What the hell is going on?

At this point I am very upset and told the operator that I was told the order was cancelled and that I would receive a full refund. He stated that the order was scheduled for delivery. I told him that after all the fiasco I did not want the order anymore and to cancel it and send and email confirming this. He promptly hung up on me.

I have asked several times to speak to a supervisor and the operators indicated that no one was available and that I would get a call back. How can you not have a supervisor on staff on the busiest weekend of the year for flower deliveries. Three times the same customer service rep hung up on me.

Then I get an email that my order is out for delivery and they are going to give me a credit for $4.99 the difference between same day and next day delivery. I call back and ask they if they know wtf they are doing, since they told me that the order was cancelled yesterday. I told them I don't want the flowers.

Then they send me another email stating that there is a $25.00 cancellation charge. THEY MESSED THIS UP not me. So I called back and they hung up on me again.

I have never experienced such terrible customer service in my life. Each time I tried to get answers I received a different story. Clearly no one knew what was going on.

Thanks for ruining Mothers day.

i live far away from my mom who's at Montreal and im from alberta but i still wanted her to surprise for mothers day so i chose bloomex canada to deliver some roses for my mom because it say's to their website that they are the NO.1 flower provider here in canada and i paid $20 bucks something for express delivery but as of this moment, no flowers yet has been delivered at the door step of my moms apt. how did i know? bec. bloomex sent notification. its my first time to experience the service of bloomex but it seems that it will be the last time. customer agents were apologetic and say's they will refund me but i dont care about the money. what i care is that i want my mom to receive the surprise flowers on time and not on the evening time were in they go to sleep early. i hope readers will get this and if you guys try to look for a wonderful flowers on a cheap price but they dont deliver their promise, try other shops not bloomex.

I ordered flowers to be delivered for Mother's Day (on the Friday before) and nothing showed up I called and was told the next day which was fine then I get an email and it would not be delivered til Monday after Mother's Day I call and got a run around and told a manager will call by 1230 no call so I call back and still nothing I cancelled my order and they are charging me 25 bucks cause they couldn't keep the promised delivery date. I finally get a manager who called me and told her I want it cancelled as they are for Mother's Day and this was their mistake not mine she was rude and in a nut shell told me they would still charge me the 25bucks. I told her I will never order from them again she hung up on me! Disgraceful customer service! A company charging the customer for the company's mistake that's highway robbery and disgusting!

Ordered a gift basket 9-Feb-2016 to be delivered 12-Feb-2016. Loooooong story short - it was never delivered, they have not resolved it, they have lied to me repeatedly that a manager would contact me back (they haven't), they lied and said I probably entered the address wrong (I didn't), they lied and said I would get a refund in 72 hours (I haven't - and now the latest is that it's "impossible" to refund my money. Yes, they used the word IMPOSSIBLE), I've been given the runaround day after day after day - product is now 10 days late with no refund. Oh, and their 'helpful' customer service rep HUNG UP on me when I requested a refund. They have basically stolen my money at this point and refuse to let me deal with management in order to resolve. #bloomexfail #bloomexscam #bloomexcomplaint

We ordered flowers on January 19th, for my sister's birthday. The flowers were supposed to be delivered on January 20th to her place of work. The night of January 20th we called her and asked her if she got any flowers and she no. We called Bloomex and they told us that they had attempted and there was nobody there by that name. On the day we had placed the order they took down two phone numbers to call in case of any problems, nobody had called. We get an email from Bloomex that initially there nobody by that name at the hospital that my sister works at, the told us that the hospital refused the flowers and they had to be in a vase. This was all a lie...we again called Bloomex and then they told us that we would get a full refund. We waited for the full refund and never got it. So we called back and then they changed their story and said they will give us an instore credit. Again after several phone call and an argument about a full refund they hung up on us and would not pick up the phone. Finally after calling back and hour later Alex picked up the phone and told us they would call us after reviewing the dispute they will give us a refund. We got an email the next day that they would not refund the money. On February 2nd my sister went to the Bloomex in Lethbridge and they told her that the they would not give her the in store credit for flowers only if she placed the order to be delivered so that they can charge us another $15. We called the Credit Card company and lodged a chargeback. This company is a scam and I would not recommend it to anyone. If you are in the same boat as we are please call your credit card company and lodge a complaint for a chargeback.

This company is a disgrace. Flowers came 5 days late and most hadn't bloomed yet. They had no manager on staff for 5 days when I tried to find out why my flowers went back to the warehouse. They wanted to charge me another delivery fee because of their incompetint drivers. I implore anyone reading this to avoid this abomination of a company.

I placed an order for a basket on Dec. 23rd, 7:30 a.m. And paid extra for same day delivery. This was a surprise retirement sentiment. The basket was never delivered. When I called for a refund, 3 separate "service reps" got rude and disconnected. I have notified my credit company who is reversing the charge. I am also building a case for the Better Business Bureau. There are literally thousands if not millions of complaints and claims that this company is a scam. Not to worry, they won't be around much longer and will be up for lawsuits.

I placed an order for the Christmas Planter basket for my in-laws for delivery on 12/12/15. It was never delivered. I called an left 2 messages and spoke with an agent 2x about the whereabouts of my order and she could not tell me. No one returned my messages either. Fed up, I spoke with an agent on 12/16/15 to cancel the order and request a refund. She said she has to place the request as she is unable to authorize it and I would get an email or phone call back verifying the cancellation - neither happened. Today, I get an automated email saying my gift was delivered as originally scheduled - complete lie. It was never delivered. I have disputed the charge with VISA and will hopefully get my money back but safe to say I will never use Bloomex again. What an embarrassment to my wonderful in-laws. This is the message I got today: Hi, Jemymah Morley, the Status of your Order No. 1865348 has been changed. Comments on your Order: Dear Jemymah Our local third party florist has confirmed that your order was delivered on the date requested at 11:25am. Bloomex team m.l My in-laws were at home at that time and there was no such delivery!

I placed an order on November 30, 2015 for a pointsetta to be delivered to my mom on December 7, 2015 as it would have been hers and my deceased fathers 52 wedding anniversary and I knew it would be a tough day. My mom has her own business looking after women that have had their breasts removed due to cancer and was very busy on the 7th but stayed home to receive her flowers. By the afternoon, they still hadn't been received, she called Bloomex and they advised it would be delivered the following day. I followed up and they confirmed that delivery would be on the 8th and not on the 7th as I had requested. It wasn't actually received on the 7th, it was only JUST received on the 9th at 4:15pm and was delivered to the wrong door even though I gave specific instructions which door my mom lives at. I will never order from Bloomex ever again. My order number was 1861123. I have sent repeated requests to have my money refunded as this is totally unacceptable. I have used them countless times in the past but will not use their services ever again.

I ordered a TEDDY and Roses special for my brother who had a new girlfriend. As she is allergic to chocolate, I WANTED the TEDDY. Instead, it was substituted with a few chocolates. They considered this to be a reasonable substitution. Any other floral retailers would ask if this was ok, but NOT Bloomex. To make matters worse, email confirmations that were promised were not delivered. About 45 phone calls were made to rectify the situation and I was told, "you will PROBABLY receive a refund for the bear". Probably? I have been hung up on so many times that I lost count, it is ridiculous. I asked to speak to customer service, but there is no such number that they will put you through to. They say they will get them to call me... FUNNY! They did not even ask for the phone number to call back. Can you say that this company is a FRAUD?! I was told that they could not find my order number. I was promised an email that said just that. None received. I was given the order number five calls later and hung up on yet AGAIN. This is the worst retail experience of my LIFE! And that says something because I am a shopper! SHUT THIS COMPANY DOWN. THEY ARE NOTHING BUT A FRAUDULENT NUISANCE!

I ordered a coffee cake for my grandmother and instead they sent her second/third grade biscuits and candies. I live overseas and my parents recently visited her and found out that some of the goods were already expired or close to expiry upon delivery. I only found this out a few months down the line as I believe my grandmother was too polite to let me know we sent her expired goods. I wrote to Bloomex and they responded by saying, "as stated on their website they reserve the right to replace the goods" and when I stressed upon the expired goods, they say we can only make complaints within 7 days of delivery. I wish I researched on this company before using them. As I am on their distribution list, I am reminded of my horrid experience with them. I am requesting to be removed from their list and I wonder how long itwill take them to do so. PLEASE DO NOT ORDER FROM THIS ONLINE COMPANY. THEY HAVE THE WORSE EXPERIENCE AND DO NOT UNDERSTAND THE CONCEPT OF CUSTOMER SERVICE OR EXPERIENCE.

I ordered flowers for a funeral on October 14th. They were to be delivered on October 15th between 12-5. Well 5 pm came and no flowers! I called to complain and dealt with the RUDEST female ever. She said they will be delivered after 7 pm and HUNG UP on me. I called back and "Megan " promised I would get a call within 1/2 hour from customer service. 2 hours later still no call. I called back and had a total of 5 REPS HANG UP ON ME! I was in tears. How could a company continue to operate with this kind of service? The flowers arrived on October 16th at 11:30. I refused to take them. I have read SO MANY HORRIBLE reviews on this company! Then I decided to call the manager Leslie at the Winnipeg store. She was EXTREMELY empathetic and delivered me a bouquet with a teddy bear and chocolates to make up for what happened. She could not believe the treatment I received! It's October 21st and I just called to find out why no one had called me back! The guy said we gave you $24 back (order costs $40) and there was " no managers in" to speak to, but you can speak to me. Before I lost it I hung up on him. DON'T EVER ORDER ON LINE. By the way this was our 3rd order from them and they all had errors!

"ordered yellow roses and orange ones delivered.
According to their website they can substitute without notification.
In today's world technology should be used.
Send an email informing client that a different flower arrangement or substitute has to be used.
Give the client the choice to proceed or cancel the order.
It is called customer service not customer rip off and we will hide behind the small print on our website.

Wont be using them again"

I almost died, but Bloomex decided to send me a Happy Birthday balloon instead of the Get Well Soon balloon that was ordered. If that wasn't insulting enough, Bloomex replaced the flowers ordered with an arrangement listed on their website for less than HALF the price!

They refused to provide a partial refund to the sender for the flowers, nor refund the balloon as "a balloon went out"! They have very poor customer service, if their phone was answered at all, the rep would briefly listen, and then put the sender on hold for several minutes, then hang up on them! I would not recommend this company to anyone.

Google Bloomex, and the word "scam" comes up. I would audit all the positive reviews to see if they come from the same IP address as Bloomex. I couldn't be more disappointed.

I ordered flowers for my mother-in-law for Mother's Day and paid extra for them to be delivered on the Saturday. They did not show up until Monday. My mother-in-law thought she had been forgotten. When they did arrive, she sent a note thanking me for the "potted geranium". That sounds nothing like the planter basket I ordered. After two days of calling and emailing, I finally got an email back offering me 15% off my next order. I called to complain that this does not respect their "guaranteed delivery" claim and was told they could only reimburse me the difference between the two days' delivery fees - a $5 difference. In the past, I have had no trouble with Bloomex, but this is ridiculous. I will not shop with them again.

I placed an order for a bouquet of flowers for mothers day. When the delivery got there it was nothing like what I ordered. I called to complain and was told several times I got what I paid for. I waited 4 days for a supervisor to call back and she wouldn't even hear what I had to say. Her response was "you got what you paid for"

I had ordered a bouquet of 30 tulips for my Mother's birthday. I must say I am extremely disappointed with the quality of bouquet that was delievered to my mother. I had ordered 30 tulips and what was delivered was 14 extremely stale/ dead tulips and 16 unbloomed stems. i was shocked at how small and stale the bouquet was, obviously because half of the tulips were missing from it.

I work in a customer service environment myself and one thing I am certian about is that I would never provide such a poor and dissatisfying client experience ever specially on an occasion as prestigious as mother's birthday. My mother had three other bouquets given to her, simply bought from a grocery store and surprisingly they were way more beautiful and fresh than the one delivered by BloomEx.
Do yourselves a favour, and never order from BloomEx. You are better off buying flowers from SuperStore.

On Feb 9/15, I ordered the "Love & Laughter" bouquet from BLOOMEX with the additional vase & card, to be delivered Feb 11/15, to a hospital in a different Province than myself. It never arrived! I tried contacting them via their 1-888#(had to leave messages), the online chat thru their website and email. NO RESPONSE! I got an email Feb 16/15 that the flowers had been delivered. I contacted my family and they sent me a picture of the DEAD flowers, that looked nothing like the picture online and arrived without the additional vase I had purchased. I again emailed them with the picture attached and they responded almost immediately with a computer like response that they would resend the bouquet or give me a future credit. I emailed back that I would never use them again so they could refund me, but I again got a computer like response "Unfortunately we are unable to refund orders that were previously sent. Our offer of resend/store credit still stands". "0" customer service and broken terms of the agreement I agreed to at the time of purchase. This company is a JOKE and are robbing people when they are trying to do something from the heart. DO NOT USE THIS FLORIST!