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Blockchain.com Complaints 68

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10:18 am EDT
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Blockchain.com Compte bloqué pour tentative de retrait frauduleuse

Bonjour, j'ai reçu un appel d'une personne prétendant travailler pour blockchain.com

Cette personne m'a fait comprendre que mon compte était bloqué a cause de plusieurs tentative de retrait frauduleuses.

Il m'a expliqué Qu'il m'était impossible de me connecter ou de retirer mes fond tant que je n'aurais pas fait le lien entre mon compte binance et mon compte blockchain wallet et pour ça je devais mettre un montant de 0.13btc ce qui correspond a mon premier dépôts sur la plateforme blockchaine.com au risque de perdre mon portefeuilles définitivement, il m'a donnée jusqu'à lundi 15 mai.

J'aimerais pouvoir discuter avec quelqu'un de votre compagnie pour vérifier la fiabilité de tout ça et voir les conditions de récupération de mon compte.

Je vous laisse mon numéro ci dessous

[protected]

Desired outcome: Débloqué mon compte et mes fonds

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Colombus
Gundelfingen, DE
May 25, 2023 6:58 am EDT

Bonjour Messieurs.

Pour moi c'est pareil . Je voudrais savoir comment puis je débloquer mon compte et mes fonds , sans reverser encore d'argent. Mon email adresse c'est colombecang@yahoo.de

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1:44 am EDT
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Blockchain.com removing my verification and holding my funds

I was fully verified on blockchain.com and it was removed by blockchain and my blockchain.com wallet has been on hold for 6 days they are not allowing me to take out my funds and also not responding to my emails or even sending me an email to help resolve what ever the issue is, i am been kept in the dark, please i need help because now my business is suffering because of this issue with blockchain.com.

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Angry at scammers
Seattle, US
Mar 13, 2024 1:41 pm EDT
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The exact same thing is happening to me.

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6:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On thursday 6 april 2023 I was contacted by a member of the support-team at this time i'm under going treatment for my stage 2 prostate cancer as I explained to them the situation I was in and that I was very tired and weak a person called vanessa and her manger jacob, they said that I had to make a payment of £450.00 to re active my account as my account...

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10:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Blockchain.com Funds on hold for no reason and for far too long.

4-6-2023 thru [protected] ongoing...

I deposited funds on April 4, 2023 from the same bank that has been on file for well over a year. My Blockchain account is well-established for over two years.

My funds have been on hold for 8 days and running.

Logging into Zendesk support is impossible as it rejects my passwords for both Blockchain Wallet and Exchange therefore I can not contact support.

There is no way to retrieve my funds at this time.

This is not only frustrating but it is illegal. I will be speaking to an attorney in the next few days although I would much rather resolve this and delete this horrible company from my life.

Desired outcome: Release my funds immediately.

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Resolved

At long last they released the hold. Never again- avoid Blockchain.com at all costs!

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8:33 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Blockchain.com Phone call

Hi. I have received call allegedly from Blockchain support advising I have a wallet containing. ,4.8 BTC. (£117 878 .21). I have never bought any bitcoins however I have bee scammed in the past. The lady I spoke to said the. The money I lost to the scammer was likely to have paid for the bitcoins. As I have suffered a scam. I the past. I don't believe the honestly of these type of calls. Could ad you to check if the caller was trustworthy or another scam. thanks. Dorothy Rainey

Desired outcome: Confirmation the call revieved was trusted or a scam

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12:35 am EDT
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Blockchain.com Issue locating deposit to my private wallet.

Ok the 23rd of March 2023, at 12:55pm (utc+1) i made a deposit to my private wallet and it hasnt reflected. Even after double checking the address and memo and seeing it matched properly and checking that I deposited into private wallet and not defi. I contscted customer care and the responded after a week that they will work on it and i havent gottten any feedback whatsoever, ive sent dozens of reminder mails and no response.

I have to say this is the Worst customercare experience ever.

Desired outcome: I will like my money refunded or reflected back to my wallet.

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5:02 am EDT
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Blockchain.com BTC transfer to hardware wallet

See attached photo and don't give me the canned not relevant answer that your support gave me.

I have paid in full and ahead of time and as such met all the requirements for transfering my BTC to my wallet but 5 days later I am still waiting to receive the BTC.

this is where I payed the Gas fees

https://www.blockchain.com/explorer/addresses/btc/bc1q2tpsq5jdj87cg8s47764slymf63nqh4n6e2qjy

this is showing that no transaction was sent to my wallet

https://www.blockchain.com/explorer/addresses/btc/bc1qavt6zjpycjcn825tyqamqx25yzs6f4s6yq65at

Desired outcome: to receive my BTC as guaranteed by Alan Hoffman in the attached file as I have met the requirements 5 days ago.

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5:05 pm EDT
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Blockchain.com Blockchain trading wallet

Set up an account with Blockchain.com and purchased crypto (Algo) tried to move my funds to another wallet toward the end of 2021 but my account has been limited and I am unable to buy sell or move funds. It appears I am unverified but I am unable to verify myself or upload any documents and the system just keeps saying unable to complete at this time. I contacted Blockchain via the support form but didnt get any reply. After 6 months of contacting them I eventually was told they are working on if but need more time. I've been getting this answer ever since. When I ask why they don't reply. I have to get another customer support ticket and it just goes on. No number to call. If I keep going through the tucket system I get multiple messages telling me not to spam the system! This was a large investment (to me) and I cannot get any assistance to release my funds.

Desired outcome: I simply want Blockchain.com to release the crypto I purchased and send it to a wallet of my choosing.

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9:13 am EST
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Blockchain.com Account admission

Three times I have written to blockchain support - the latest 20.2.2023 - message about ticket #4068879 - recieved but never got an answer!

The first one resulted in a message from blockchain counsil about webinar (Web3, NFT etc.) and are still dayly geting this message-notification.

But I have never got an answer on ticket #4068879 - How long to wait?

My mail is open for reply

Jens Ancher Madsen ([protected]@gmail.com)

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10:33 pm EST
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Blockchain.com Dealing in Bitcoins transaction

One of your subsidiaries based in Frankfurt Germany contacted me to state that they have funds for me 16 Bitcoins , they set me up with a wallet with Coinsmart and wanted me to send 10% of the funds about $40000 CAD. I refused, they kept on calling an said that I can get 7 Bitcoins and then the balance after they prove their honesty, I agreed. They also set me up with a new email address, I E Transferred C$18500, they promised to send me C$147,000. They stopped calling today. I contacted Coinsmart, they told me all the funds in my wallet was

gone. They told me to inform the police which I did. I am giving you the complete address for your information

BLOCKCHAIN FRANKFURT, An.Welle 4. 60322Frankfurt am Main. Deutchland

TEL: [protected]. EMAIL [protected]@blockchain-frankfurt.de

Maybe they are using your patented name and cheating people.

Desired outcome: Please see if you can help me in any way

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Update by Mohamed Faruk
Mar 06, 2023 12:05 pm EST

I sent this on February 09. 2023. Please respond

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6:43 pm EST
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Blockchain.com Blockchain technical support

3766052

I transferred my funds from my bank to Blockchain over 6 months ago. My plan at first was to start investing in BTC. After experiencing issues with Blockchain like they didn’t want to release my account, so I can transfer my funds back to my bank. I had so many technical support people looking into it but never resolving whatever issues they see on their end. I can’t tell you how many times I had to submit my personal information to Blockchain to release my funds. When they were satisfied with all the information that I sent them, it still had a hold on my account. I continued to get tons of email messages about all the things I will be able to do with Blockchain. I don’t care about that, I’m at a point of totally disliking Blockchain altogether because my experiences haven’t been good at all. I have been dealing with these issues for 6 months and all I continue to receive is that they are working on it. Blockchain hired supposedly experienced technology people, but I don’t think so. That old saying is true, good news about a company traveling slowly, but the bad news travels faster and reaches a lot more people. I just want this horrible experience to go away and my money put back into my bank account.

This is the worst financial website I ever experienced

Desired outcome: The tickets number in question now are 3766052 & 4031062

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10:27 am EST

Blockchain.com Scam or not

Hallo,

My name is Roger Mauricio. I was called by a lady, on 1 februari, telling me somethimg about wallet and Blockchain and that I have bitcoins I can cash out, that had something to do with excentral. The lady then passed me over to a man telling me the best way to convert the coins to euro is with Kraken. With Anydesk they are looking in all my personal informations like my bankaccount. The man told me something about activating the Kraken Account by me putting the half of the amount I have to cash out. Bitcoin value about 8400 euro. So I was dumb enough to put 4200 euro. The money came on the account and than disappeared. The man telling me to put 4200 euro again otherwise I will lose the first 4200 euro. So I did that too and that is alsof gone. They keep contacting me telling to put again 8400 so a totaal of more than 16000 euro. The man was calling himself Bandon Watt. There was another man called Kevin Adams from blockchain also contacting me about the Same case. They are telling me will get money but it has only cost me money. They say it is frozen.

All I want is my hard earned money back. I have childrens to feed. I do not want to hear I have to put more money. I want this to be over and wished this never happened. I took so long to send this because I was dealing with this mentally first.

Is there something that can be done? [protected]@live. nl

Desired outcome: My money back

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Constance Marshall
Constance Marshall
Albuquerque, US
Mar 05, 2023 1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello to you too, Roger.

I have experienced this kind of scam recently and lost $30,000 to the scammers.

But when I was looking for help, I saw a post of a victim on this page. If you scroll down a little on this page, you will see it.

The post is about how the victim got his money from those blockchain guys with the help of Paige Mccubbin, whose Telegram username is Paigecubbin.

I contacted her after seeing the post. She was able to get my money back. The money was sent to my bank.

The process took only four days. Believe me, Paigecubbin is an expert when it comes to getting victims money back from scammers.

You should try.

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4:40 am EST

Blockchain.com Continual phone calls from Blockchain legal department

Have received several phone calls from [protected]@blockchain-exp.com requsting information about Bitcoin trading and advising that the money I invest is being used for illegal money laundering. Last phone call was 07/02/2023 where she asked mw to contact the CEO to verify who she was but couldnt give me a contact number.

Phone number used to make contact is [protected]

Can you please advise why Blockchain is continually making contact and if this person is a Blockchain employee.

Desired outcome: Response to verify

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5:55 pm EST

Blockchain.com Is this a scam?

Someone I met on WhatsApp has been messaging me back and forth well we've been messing each other back and forth for a few months now and got to know each other quite well so I thought. Anyway to make a long story short he asked me to send him $900 in Bitcoin to this wallet I don't know if I'm allowed to show the wallet or not. When I put the $900 in I got a message on the Bitcoin machine that said, processing transaction failed. So I contacted the email that was on the machine I took them a couple weeks to get back to me, and I got a message from them yesterday saying, the Bitcoin has been sent please check the blockchain. So I sent the person that message and he messaged me back and said I have to go back to the Bitcoin machine and scan the wallet again so that the $900 were actually go to that wallet because it's in the machine it hasn't come out. I went there and it wanted to charge me $9 fee and I had no money at all but another person that was there was telling me that it's a scam I was I'm being scammed. That it looks like the money did get into that wallet but he thinks it's a ghost wallet. Could you please tell me if it got into that wallet or not because I don't know if I'm being scammed or not. This originally happened on January 27th. I don't want to accuse somebody of scamming me if they haven't scammed me. And I don't want to go to the police if I haven't been scammed.

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8:10 am EST
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Blockchain.com Blockchain scammed me $90,000

I received a call from some people who said they were with the Blockchain Team last month. I was informed that my account had yield over $390,000 in bitcoin and was required to pay a fee ($90,000) in order to claim the Bitcoin.

Although I gave them this payment, I didn't see any cash. I was shocked to learn that a blockchain company could scam users.

I spent a few weeks trying to find a way to get my money back when I came across a complaintboard article about Paige McCubbin. The article accurately described everything I was going through. I then messaged her on Telegram using the name "Paigecubbin." After a few conversations, I was able to explain my situation to her, and she was able to assist me, she got my money back, which i checked my bank and i saw it there.

I'd like to elaborate on my interaction with this company and the steps I took to resolve it.

Avoid Blockchain; they are scam.

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Lyle E. Morris
Lyle E. Morris
Hartford, US
Mar 13, 2023 10:26 pm EDT
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Information is power. I am grateful to see this post.

The time frame between when I contacted Paigecubbin for help on Telegram and when I got my money back was four days.

Thank you, Terrance, for the information. In one word, she was successful with the process of getting my money from those scammers.

Ben Dugas
Ben Dugas
Sunnyside, US
Mar 05, 2023 12:52 pm EST
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Thank you #Terrance, Paigecubbin is marvelous.

She helped get my money back last Friday.

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6:23 am EST
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Blockchain.com Blockchain Betrug

Ich habe ein schreiben von Blockchain bekommen das 445,000,00 Euro Aktiengewinn gemacht habe. Ich müßte aber 13,379,76 Euro überweisen um das Geld zu bekommen. Ich habe alles Geld verloren was ich hatte. Auszahlungsvereinbarung zwischen Dem Leiter der Nationalen Sicherheitsabteilung von Blockchain und europäischen Zentralbank .Blockchain .com (L3G44JPNN) und Monika Wimmer

Desired outcome: Bitte erstatten sie mir das Geld

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Dennis Sebastian Shavvy
, US
Jan 26, 2023 9:04 pm EST

There are many cases of cryptocurrency theft currently on circulation which I also fell victim to last year December but I was fortunate to lookup HARVEYDONALD192 {at}gmai| c0m who completely restored my losses. He’s the real deal

Blockchain Security
Blockchain Security
San Francisco, US
Jan 13, 2023 10:18 pm EST
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Bitte wenden Sie sich per E-Mail an unsere Sicherheitsabteilung, während wir weitere Anstrengungen für eine Rückerstattung unternehmen

( blockchaincontactscare@gmail.com )

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8:51 am EST
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Blockchain.com Trading wallet coin refund

I sent $500 worth of bitcoin from my trading wallet to my save wallet in the same blockchain app since November 10. and it’s still pending till now. What is really going on ? Please I need help to get my money back. You people kept sending me same reports from different agents for months now and this issues have not yet be resolved till now. I haven’t received my $500 Bitcoin back to my wallet since November 10th. And for how long would you guys going to keep doing this to me ? Like I need my money back for God sake. I need my money back real quick to save a life, this is not getting no more funny because now my brother is sick and I have no money to take him to the hospital for treatment because of the pending $500 since November 10th please do something…..

Desired outcome: Refund my bitcoin to the same wallet the coin was sent out from.

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2:51 am EST
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Blockchain.com What I did to get my money back from blockchain

Blockchain Centralized Exchange devastated me a year ago. I tried to buy one bitcoin on Blockchain and send it to my Ledger Wallet when I first started learning about bitcoin. However, they wouldn't allow me withdraw my bitcoin, thus I was turned down.

I called and messaged Blockchain's customer service representatives about the transaction. They answered by providing information about KYC.

I completed the KYC procedure the following day, however I was unable to withdraw.

I asked them several times for help moving my bitcoin, but I never got any.

I later sold the Bitcoin back to Blockchain, but alarmingly, they would not let me withdraw the proceeds into my account. Without help, I battled for a year before giving up.

Recently, about a month ago, I attempted to start a topic on the Coinbase page to tell the world about my experience with their service, but I noticed another complainant and it was similar to mine, so I kept reading, and then I saw a comment on one of the articles about Paige Mccubbin and how she helped people like me who are the victims of scams and are being oppressed by large companies like Coinbase, Blockchain, and Binance.

I messaged her on Telegram under the alias Paigecubbin. My money was transferred back into my bank account once she was successful in recovering it. The fact that everything happened in just three days astounded me.

In order for additional Coinbase victims to take advantage of this chance to get their money back, I'm sending them this post.

Desired outcome: I want to use this to inform other victims on how to get their money back.

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5:34 pm EST
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Blockchain.com Company is refusing to release my funds.

I had a rather large amount of cryptocurrency deposited to Blockchain.com. I don't know why Blockchain was the choice designation. Once it showed up as being received, I couldn't get it into my wallet. It was in a "pending" status. I'm a senior and don't know a lot about crypto, so I contacted Blockchain support. They said there was a 3% fee to release the coins. After I submitted the 3% fee, which I had to beg & borrow to come up with as it was a large amount, they said there's a 1% surtax and the funds can't get released until the 15 of the month. Why? I see the pendings are commonplace with them. This is almost since mid October!

Desired outcome: I'd like my money released & put into my on site wallet immediately, in it's entirety PLUS the 3% fee I remitted. If they can't seem to pull up my wallet ID, I can provide it.

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6:26 am EDT

Blockchain.com Blockchain appears to be a scam

On October 27, I sent $1150 to BlockChain from my Bank of America account to purchase Bitcoins. They show they show that transaction as "Pending". BoA shows that transaction as "Processing". They  have my money tied up and have produced no Bitcoins for me.

On October 28, I sent $1200 to BlockChain from my Bank of America account to purchase Bitcoins. They show that transaction as "Pending". BoA shows that transaction as "Processing". They have my money tied up and have produced no Bitcoins for me. 

And, I WANT MY MONEY BACK IMMEDIATELY!

Please advise.

Tom Loposer

[protected]@sbcglobal.net

[protected]

Desired outcome: I WANT ALL OF MY MONEY BACK FROM BLOCKCHAIN IMMEDIATELY!

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Overview of Blockchain.com complaint handling

Blockchain.com reviews first appeared on Complaints Board on Nov 15, 2018. The latest review Fraud was posted on May 29, 2024. The latest complaint Funds on hold for no reason and for far too long. was resolved on Apr 14, 2023. Blockchain.com has an average consumer rating of 1 stars from 70 reviews. Blockchain.com has resolved 1 complaints.
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  1. Blockchain.com Contacts

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    1, rue Philippe II, L-2340, Luxembourg
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Blockchain.com is ranked 10 among 321 companies in the Cryptocurrency category

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