Blockchain.com
reviews and complaints

I got some calls from an agent from Blockchain telling me I have over 3 BTC in my wallet and I have to deposit fees before I can make withdrawals.

After the payment, I was told to make some other payments for reasons I can't relate to, but in total, I paid them $27,000.

In a few days, I confirmed that it was a scam. I sent multiple tickets to customer support, but they denied knowing about them.

Two weeks ago, I came across a comment on this page about a similar situation in which I was involved. The comment explained how Paige McCubbin has been helping victims of frauds like this recall their funds from scammers.

Later that day, I contact Paige Mccubbin on Telegram; her handle is Paigecubbin. She was able to recall funds from the scammer and get it sent to my bank; this took her five days.

I am making this post to raise awareness and encourage everyone who can see it to avoid being a victim.

4-6-2023 thru [protected] ongoing...

I deposited funds on April 4, 2023 from the same bank that has been on file for well over a year. My Blockchain account is well-established for over two years.

My funds have been on hold for 8 days and running.

Logging into Zendesk support is impossible as it rejects my passwords for both Blockchain Wallet and Exchange therefore I can not contact support.

There is no way to retrieve my funds at this time.

This is not only frustrating but it is illegal. I will be speaking to an attorney in the next few days although I would much rather resolve this and delete this horrible company from my life.

Hi. I have received call allegedly from Blockchain support advising I have a wallet containing. ,4.8 BTC. (£117 878 .21). I have never bought any bitcoins however I have bee scammed in the past. The lady I spoke to said the. The money I lost to the scammer was likely to have paid for the bitcoins. As I have suffered a scam. I the past. I don't believe the honestly of these type of calls. Could ad you to check if the caller was trustworthy or another scam. thanks. Dorothy Rainey

Ok the 23rd of March 2023, at 12:55pm (utc+1) i made a deposit to my private wallet and it hasnt reflected. Even after double checking the address and memo and seeing it matched properly and checking that I deposited into private wallet and not defi. I contscted customer care and the responded after a week that they will work on it and i havent gottten any feedback whatsoever, ive sent dozens of reminder mails and no response.

I have to say this is the Worst customercare experience ever.

See attached photo and don't give me the canned not relevant answer that your support gave me.

I have paid in full and ahead of time and as such met all the requirements for transfering my BTC to my wallet but 5 days later I am still waiting to receive the BTC.

this is where I payed the Gas fees

https://www.blockchain.com/explorer/addresses/btc/bc1q2tpsq5jdj87cg8s47764slymf63nqh4n6e2qjy

this is showing that no transaction was sent to my wallet

https://www.blockchain.com/explorer/addresses/btc/bc1qavt6zjpycjcn825tyqamqx25yzs6f4s6yq65at

Set up an account with Blockchain.com and purchased crypto (Algo) tried to move my funds to another wallet toward the end of 2021 but my account has been limited and I am unable to buy sell or move funds. It appears I am unverified but I am unable to verify myself or upload any documents and the system just keeps saying unable to complete at this time. I contacted Blockchain via the support form but didnt get any reply. After 6 months of contacting them I eventually was told they are working on if but need more time. I've been getting this answer ever since. When I ask why they don't reply. I have to get another customer support ticket and it just goes on. No number to call. If I keep going through the tucket system I get multiple messages telling me not to spam the system! This was a large investment (to me) and I cannot get any assistance to release my funds.

Three times I have written to blockchain support - the latest 20.2.2023 - message about ticket #4068879 - recieved but never got an answer!

The first one resulted in a message from blockchain counsil about webinar (Web3, NFT etc.) and are still dayly geting this message-notification.

But I have never got an answer on ticket #4068879 - How long to wait?

My mail is open for reply

Jens Ancher Madsen ([protected]@gmail.com)

One of your subsidiaries based in Frankfurt Germany contacted me to state that they have funds for me 16 Bitcoins , they set me up with a wallet with Coinsmart and wanted me to send 10% of the funds about $40000 CAD. I refused, they kept on calling an said that I can get 7 Bitcoins and then the balance after they prove their honesty, I agreed. They also set me up with a new email address, I E Transferred C$18500, they promised to send me C$147,000. They stopped calling today. I contacted Coinsmart, they told me all the funds in my wallet was

gone. They told me to inform the police which I did. I am giving you the complete address for your information

BLOCKCHAIN FRANKFURT, An.Welle 4. 60322Frankfurt am Main. Deutchland

TEL: [protected]. EMAIL [protected]@blockchain-frankfurt.de

Maybe they are using your patented name and cheating people.

3766052

I transferred my funds from my bank to Blockchain over 6 months ago. My plan at first was to start investing in BTC. After experiencing issues with Blockchain like they didn’t want to release my account, so I can transfer my funds back to my bank. I had so many technical support people looking into it but never resolving whatever issues they see on their end. I can’t tell you how many times I had to submit my personal information to Blockchain to release my funds. When they were satisfied with all the information that I sent them, it still had a hold on my account. I continued to get tons of email messages about all the things I will be able to do with Blockchain. I don’t care about that, I’m at a point of totally disliking Blockchain altogether because my experiences haven’t been good at all. I have been dealing with these issues for 6 months and all I continue to receive is that they are working on it. Blockchain hired supposedly experienced technology people, but I don’t think so. That old saying is true, good news about a company traveling slowly, but the bad news travels faster and reaches a lot more people. I just want this horrible experience to go away and my money put back into my bank account.

This is the worst financial website I ever experienced

Hallo,

My name is Roger Mauricio. I was called by a lady, on 1 februari, telling me somethimg about wallet and Blockchain and that I have bitcoins I can cash out, that had something to do with excentral. The lady then passed me over to a man telling me the best way to convert the coins to euro is with Kraken. With Anydesk they are looking in all my personal informations like my bankaccount. The man told me something about activating the Kraken Account by me putting the half of the amount I have to cash out. Bitcoin value about 8400 euro. So I was dumb enough to put 4200 euro. The money came on the account and than disappeared. The man telling me to put 4200 euro again otherwise I will lose the first 4200 euro. So I did that too and that is alsof gone. They keep contacting me telling to put again 8400 so a totaal of more than 16000 euro. The man was calling himself Bandon Watt. There was another man called Kevin Adams from blockchain also contacting me about the Same case. They are telling me will get money but it has only cost me money. They say it is frozen.

All I want is my hard earned money back. I have childrens to feed. I do not want to hear I have to put more money. I want this to be over and wished this never happened. I took so long to send this because I was dealing with this mentally first.

Is there something that can be done? [protected]@live. nl

Have received several phone calls from [protected]@blockchain-exp.com requsting information about Bitcoin trading and advising that the money I invest is being used for illegal money laundering. Last phone call was 07/02/2023 where she asked mw to contact the CEO to verify who she was but couldnt give me a contact number.

Phone number used to make contact is [protected]

Can you please advise why Blockchain is continually making contact and if this person is a Blockchain employee.

Someone I met on WhatsApp has been messaging me back and forth well we've been messing each other back and forth for a few months now and got to know each other quite well so I thought. Anyway to make a long story short he asked me to send him $900 in Bitcoin to this wallet I don't know if I'm allowed to show the wallet or not. When I put the $900 in I got a message on the Bitcoin machine that said, processing transaction failed. So I contacted the email that was on the machine I took them a couple weeks to get back to me, and I got a message from them yesterday saying, the Bitcoin has been sent please check the blockchain. So I sent the person that message and he messaged me back and said I have to go back to the Bitcoin machine and scan the wallet again so that the $900 were actually go to that wallet because it's in the machine it hasn't come out. I went there and it wanted to charge me $9 fee and I had no money at all but another person that was there was telling me that it's a scam I was I'm being scammed. That it looks like the money did get into that wallet but he thinks it's a ghost wallet. Could you please tell me if it got into that wallet or not because I don't know if I'm being scammed or not. This originally happened on January 27th. I don't want to accuse somebody of scamming me if they haven't scammed me. And I don't want to go to the police if I haven't been scammed.

I received a call from some people who said they were with the Blockchain Team last month. I was informed that my account had yield over $390,000 in bitcoin and was required to pay a fee ($90,000) in order to claim the Bitcoin.

Although I gave them this payment, I didn't see any cash. I was shocked to learn that a blockchain company could scam users.

I spent a few weeks trying to find a way to get my money back when I came across a complaintboard article about Paige McCubbin. The article accurately described everything I was going through. I then messaged her on Telegram using the name "Paigecubbin." After a few conversations, I was able to explain my situation to her, and she was able to assist me, she got my money back, which i checked my bank and i saw it there.

I'd like to elaborate on my interaction with this company and the steps I took to resolve it.

Avoid Blockchain; they are scam.

Ich habe ein schreiben von Blockchain bekommen das 445,000,00 Euro Aktiengewinn gemacht habe. Ich müßte aber 13,379,76 Euro überweisen um das Geld zu bekommen. Ich habe alles Geld verloren was ich hatte. Auszahlungsvereinbarung zwischen Dem Leiter der Nationalen Sicherheitsabteilung von Blockchain und europäischen Zentralbank .Blockchain .com (L3G44JPNN) und Monika Wimmer

I sent $500 worth of bitcoin from my trading wallet to my save wallet in the same blockchain app since November 10. and it’s still pending till now. What is really going on ? Please I need help to get my money back. You people kept sending me same reports from different agents for months now and this issues have not yet be resolved till now. I haven’t received my $500 Bitcoin back to my wallet since November 10th. And for how long would you guys going to keep doing this to me ? Like I need my money back for God sake. I need my money back real quick to save a life, this is not getting no more funny because now my brother is sick and I have no money to take him to the hospital for treatment because of the pending $500 since November 10th please do something…..

Blockchain Centralized Exchange devastated me a year ago. I tried to buy one bitcoin on Blockchain and send it to my Ledger Wallet when I first started learning about bitcoin. However, they wouldn't allow me withdraw my bitcoin, thus I was turned down.

I called and messaged Blockchain's customer service representatives about the transaction. They answered by providing information about KYC.

I completed the KYC procedure the following day, however I was unable to withdraw.

I asked them several times for help moving my bitcoin, but I never got any.

I later sold the Bitcoin back to Blockchain, but alarmingly, they would not let me withdraw the proceeds into my account. Without help, I battled for a year before giving up.

Recently, about a month ago, I attempted to start a topic on the Coinbase page to tell the world about my experience with their service, but I noticed another complainant and it was similar to mine, so I kept reading, and then I saw a comment on one of the articles about Paige Mccubbin and how she helped people like me who are the victims of scams and are being oppressed by large companies like Coinbase, Blockchain, and Binance.

I messaged her on Telegram under the alias Paigecubbin. My money was transferred back into my bank account once she was successful in recovering it. The fact that everything happened in just three days astounded me.

In order for additional Coinbase victims to take advantage of this chance to get their money back, I'm sending them this post.

I had a rather large amount of cryptocurrency deposited to Blockchain.com. I don't know why Blockchain was the choice designation. Once it showed up as being received, I couldn't get it into my wallet. It was in a "pending" status. I'm a senior and don't know a lot about crypto, so I contacted Blockchain support. They said there was a 3% fee to release the coins. After I submitted the 3% fee, which I had to beg & borrow to come up with as it was a large amount, they said there's a 1% surtax and the funds can't get released until the 15 of the month. Why? I see the pendings are commonplace with them. This is almost since mid October!

On October 27, I sent $1150 to BlockChain from my Bank of America account to purchase Bitcoins. They show they show that transaction as "Pending". BoA shows that transaction as "Processing". They  have my money tied up and have produced no Bitcoins for me.

On October 28, I sent $1200 to BlockChain from my Bank of America account to purchase Bitcoins. They show that transaction as "Pending". BoA shows that transaction as "Processing". They have my money tied up and have produced no Bitcoins for me. 

And, I WANT MY MONEY BACK IMMEDIATELY!

Please advise.

Tom Loposer

[protected]@sbcglobal.net

[protected]

Good day

This is the following transaction

Withdrawal Successful

You’ve successfully withdrawn 0.[protected] BTC from your account.

Withdrawal Address : 392xXkGXs1Hy5wpBdQgAKuEk5mRxDHntuB

Transaction ID : 3becba82c913b8db0ae4aa98a3f10f3f686b690d7003687d4e6d8f92b05bc7c0

Visit Your Dashboard

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this is still stuck in block chain and it should be going to coinbase.

i really need this ASAP

James Green

[protected]@gmail.com