Overview of Blackjack & Card Counting Pro customer experience
Blackjack & Card Counting Pro from blackjackapprenticeship.com has received numerous complaints from consumers. The app has been reported to have technical glitches and errors, making it difficult to use. Some users have also complained about the lack of customer support and poor communication from the company. Additionally, the app has been criticized for its high price point and lack of value for money. Overall, consumers have expressed dissatisfaction with the app and its performance, making it a risky investment for those looking to improve their blackjack skills.
Blackjack & Card Counting Pro complaints 18
Newest Blackjack & Card Counting Pro complaints
Replied
Card counting incorrect value
Doesn’t count correctly… I was playing 1 hand in between counts and they have incorrect running counts for half or more of these…
The complaint has been investigated and resolved to the customer’s satisfaction.
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This is not what your looking for
Several free apps that help teach BJ strategy and other to actually help you with card counting that are also free. Hard pass on this app
The complaint has been investigated and resolved to the customer’s satisfaction.
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Card counter drill
Card counting drill is wrong. Currently counting 7-9 as (-1) and (+1). Something is wrong with the app. There is no way A, 7, 8, J is -1.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry for the confusion. What was the count when entering the round? Most often this situation is caused by not carrying the running count over from round to round. If that's not the cause, feel free to email me at jonathan@blackjackapprenticeship.com
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Blackjack & Card Counting Pro resolved 100% of 18 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Blackjack & Card Counting Pro has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
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Blackjackapprenticeship.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Blackjack & Card Counting Pro.
- Blackjack & Card Counting Pro protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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No explanation
Instead of just saying what you should it should have also an explanation that way we learn the why instead of just memorizing what to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Misleading
Why does the app use only one basic strategy for all decks and game rules. And index only changes for S17 vs H18. Also doesn’t include 1 deck. Would like my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
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2 thumbs down
You learn how to play. It ridiculous how you have 20 then the dealer gets 21 9 out of 10 times. I literally played like 30 hands and won 5. TRASH. Don’t waste your time
The complaint has been investigated and resolved to the customer’s satisfaction.
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Waste Of $5.00
This Apps description was very misleading. The app is very basic. You can only play vs the dealer and cannot simulate a real world event where other players would be present.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry you are disappointed by the app. Our app is intended to provide a streamlined way to practice and learn every aspect of card counting. The reason other players are not included (yet!) is because they don't affect the practice of card counting in any way (other than to slow things down). If you have any questions about this, feel free to email me at jonathan@blackjackapprenticeship.com
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Not what I expected
Disappointed in this app. The tutorials are just a bunch of YouTube videos, basically. If I wanted to learn that way, I could, you know, go on YouTube instead of paying $4.99 for nothing.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Where is the training?
I bought the app today and I don’t see any of the screens that actually help with training. It doesn’t tell me if I made the right decision or not it only tells me whether I won or lost. What did I pay $5 for?
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry you are running into trouble. I'm not sure why the information screens aren't showing up for you. If you email me at jonathan@blackjackapprenticeship.com with some more information, I will look into this further and do my best to find a solution to your problem.
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Worthless Garbage
I lost all of my money playing $50 at a time and corrected all the wrong moves, shuffled when the deck went lower than a true count of -2, bet 1.5-2 times larger when the true count went above 1-2, your game is freaking rigged, not worth the $5
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry you aren't pleased with the app. For what it's worth, I ran the numbers on your bet spread, and actually makes -$3.53/hr. So your results are in line with what you would expect. You'd need much more than a 1-2 bet spread to have a winning game. Hope that helps! If you have any other thoughts or feedback, feel free to email me at jonathan@blackjackapprenticeship.com
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Could use some tweaking
By far the best card counting app in the App Store. The only reason it doesn’t get five stars is it could use some minor improvements. Checking in every couple hands to make sure you are accurate with the count is a huge must which this app does not have
The complaint has been investigated and resolved to the customer’s satisfaction.
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TOTAL SCAM
Don’t waste your money! After you pay $5 all you get is simulated hands telling you whether your decision is within basic strategy. NO card counting instruction unless you PAY MORE MONEY. Apple really should have a process to get your money back from these scammers.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Not for novice
They assume you know how to count which cards when doing the Hi/Lo system if you have never played or counted cards there is NO WHERE that instructs you which cards to count. Ridiculous - then they ask for in app purchases for that you think will have the answer - BUT NOPE! The only I got was taken by the app! Ridiculous
The complaint has been investigated and resolved to the customer’s satisfaction.
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Feeling like I just wasted $4.99
It’s a game simulator. Based on the name I expected some counting drills at least. You apparently have to pay even more for that. The simulator doesn’t let you see the count except in the middle of a hand so it’s pretty useless. The heads up simulation is not what you’ll face in a casino, so also seems like pretty useless training.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Not worth it
This app shouldn’t be called trainer. There is no real lessons. There is no knowledge building guides or techniques. You just play and it tells you what you did wrong. It should have building lessons to help you learn why you are doing what you are doing. I just want to learn how to be a good black jack player so when I go to the table I don’t screw everyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry you had a poor experience with our app. Did you happen to check out the 'How This App Works' area? There are videos in there to explain how to train using the app.
Feel free to email me any questions you have at jonathan@blackjackapprenticeship.com.
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Cards are not random
This is an ok app to practice on but after playing about 1000 shoes or so I’ve concluded that the cards are not randomly dealt. The dealer is hitting blackjack at about 2.5 times my rate. And although I’ve followed perfect basic strategy including all deviations and used a proven 1-8 bet spread, I’m still not able to generate any type of profit. Something is not right.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Waste of money
The premium drill "speed counting" is a complete waste. All it does is plays a hand of blackjack. It doesn't keep the count or anything like that. I know that it is training YOU To keep the count but maybe it should be hidden so if you lose the count you can keep going. Also I was hoping there would be a drill where it just continuously flips cards over and then asks you what the count is.
The complaint has been investigated and resolved to the customer’s satisfaction.
There is a way to have the speed counting drill operate in the way you've described. If you go into the options in our normal training drill and select 'Running/Divisor/True Button', the button will appear in the speed counting drill as well. As the drill is running, you can press the button to reveal the running count, and then press it again to hide it.
Hope that helps! If you have any other questions feel free to email me at jonathan@blackjackapprenticeship.com
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Can’t afford to have bugs
I’ve been a big fan of BJA for a while now, and I especially appreciate their standard of excellence. However, I’ve found multiple bugs in this app including basic strategy errors and simple bankroll miscalculations. It tells me that splitting 4’s when dealer is showing 5 is a strategy error. And it pays out pushes like wins.
BJA is all about perfection. These kind of bugs make an app like this worthless.
The complaint has been investigated and resolved to the customer’s satisfaction.
You were right about the payout issue! It's been resolved in 3.2.2. Thanks for your patience!
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Card counting incorrect value
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