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Rush Royale
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80% of 20 complaints were resolved
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Overview of Rush Royale customer experience

Rush Royale, the popular tower defense game, has been receiving a lot of negative feedback from its users. Players have been complaining about the game's poor matchmaking system, which often pairs them with opponents who are much stronger than them. The game's pay-to-win model has also been criticized, as players who spend money on the game have a significant advantage over those who don't. Additionally, the game's customer support has been described as unresponsive and unhelpful. Many players have reported issues with the game's servers, which often result in lost progress and wasted resources. Overall, Rush Royale has been plagued by a number of problems that have left many players frustrated and disappointed.

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Newest Rush Royale complaints

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10:43 pm EST
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Rush Royale Rush royale account

My account was suspended on 2:00PM on 4/12/2023 for no reason

I am not violating any rules, I am not selling account & no hacking but they just suspended my account

My rush royale id:- 26176074

Lots of of people selling account on Facebook & other platform. But they are not banned but my account suspended. I saw one of from My. Games support team member selling account on Facebook.

Claimed loss: I spent some 50$ in game and I played this game from last 2 years,I spend lot of time in this game

Desired outcome: I just want my account back.

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Update by Chhotu Patel
Dec 05, 2023 10:52 pm EST

2:00 PM 4/12/2023again

My account was suspended for selling account. But I am not selling account & hacking.

Lots of people selling account on Facebook & other platform but they are not banned but account was ban. I saw one of rush royale support team member selling account on Facebook. Why he selling account against rules of company

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1:24 pm EST
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Rush Royale Costs versus playability

I have been playing this game for years. Initially it was fun, and if you wanted to level up you would have to pay a little money. No big deal. But now it is literally unplayable if you are not super high level, meaning mega money. And the rich gets richer. There are no benefits for time played, even though I'm sure devs are making their money on the amount of ads I watch. Pretty sure devs are deaf too. No one in my 40+ member clan is enjoying the game but, as I, feel obligated to play because of the money we've sunk into the game. I'm pretty sure the top guys have sunk 10's of thousands (no joke) into getting there high level characters. Don't be fooled by their responses to complaints for they are empty.

Claimed loss: Years of my life.

Desired outcome: People would not waste there time or money on this game.

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8:32 pm EDT
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Rush Royale Cards being NERF/BUFF ruined the game

Been playing rush royale for awhile now and realised there's been updates lately. Updates are supposed to make the game better/or more fun than before. Buffing and nerfing the cards aren't updates. Especially Bruiser, it has already slow CD.. And now it has got even worse than before.. Slow and the damage is so much lower! There's a team for every card but the twam for Bruiser, IT'S PRETTY MUCH USELESS! Painless, slow... And sucks.. Can't even enjoy the game at all! And it's slow.. The entire game is like slows down.. PLEASE KINDLY FIXED THEM! DON'T MAKE ME REGRET PAYING FOR THIS APP!

Desired outcome: FIXED THE CARDS RIGHT!! DON'T NERF THE CARDS TOO LOW! OR BUFF TOO HIGH! Y'ALL NEED TO FIGURE IT OUT!

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SAFETY NOTICE: ComplaintsBoard has analyzed Rush Royale and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 98%.

By resolving 84% of 19 negative reviews, Rush Royale is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Rush Royale has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Rr.my.games has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Rush Royale website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

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Rr.my.games you are considering visiting, which is associated with Rush Royale, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

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  • Rush Royale protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Our Conclusive Verdict: After a thorough evaluation of this company, we highly recommend doing business with them. Our assessment shows that they are trustworthy, reliable, and committed to providing a safe and secure experience for their customers.
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4:47 pm EDT
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Rush Royale lost the account

I lost my account that I spent [censored]ing loads on time and money on .

played for nearly 2 years on and off .then it wouldn't load uninstall and re installed .

now I can't access my account . tried for a few days emailed you twice . no reply.

checked the play store, left a review.

however thats when i read that this has happened to others and don't seem to help or reply to emails...

Desired outcome: want my account back

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Rush Royale MERGING ISSUE

Overall I do like this game a lot, but what really makes me hate it is: 1: you barely get any points for the battle pass, unless you do challenges, but even those are not worth enough points to make it possible to lvl up quickly. 2: when merging the units, I really think that you should remove the “random unit” once you merge two units together, it really messes up the flow of the game, and makes it even harder to win boss battles, let alone let you go far in Co-Op 3: it really takes way too long to get cards to lvl up the cards you use, without having to pay with real money. It’s a great game, but plz, for the love of god, and the lifespan of this game, remove the random unit merging. Some of the challenges you give “merge a unit to lvl 5 in game” it’s nearly impossible because every time you merge units, they change to something else 99% of the time

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Rush Royale Shaman and now Witch lol

Your match making has ruined the game with now your witch upgrade. I literally backed out of 12 games in a row because thats all people run. Its obvious they focus on pay to win players and I have spent my fair share, but definitely not anymore. If your going to add cheese cards like this, please fix your matchmaking. No one wants to play against those cheese decks match after match it gets really boring. Mind you I have both cards, and just find it extremely boring to play with those. Players use those cards because they know MOST of the time people will back out because it ruins the game. Good job killing the game, as most of the community is tired of the pay to win updates, and the terrible cards you all are updating. Bye bye to a good game, as Im sure all they care about is the influx of money people are spending to get these game breaking decks

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Rush Royale Misleading Advertising

This is a fun game but it is not the one that they advertised. This seemed like a single player tower defense with multiple maps and strategic placement of units with a pvp and co-op game modes. Instead it is entirely pvp and co-op using one map for each. In fact the first four previews in the app store show maps and game play that are not found anywhere in the actual game. The actual game play in pvp is endless waves of enemies with only goal being to outlast your opponent. The towers summoned are random as are their placement eliminating most of the strategy used in most tower defense games. The only strategy in the game comes in making “decks” of 5 different towers but again that may not work due to the randomness of their summons. There are some fun aspects to the game but they are cheapened by the disappointment of not getting the actual game that was advertised.

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Rush Royale What’s the point?

Why are there so many useless cards? For example; I can’t remember the last time I saw someone using the gargoyle. I REALLY wanted him to be a good card to use but there is only a CHANCE he can defend just ONE negative effect from adjacent gargoyles… that’s it, so it’s super easy for a boss to disrupt your pieces, making it nearly impossible to fix it. That’s why no one uses him and why I’ve almost lost hope for this game. It’s the same overpowered and overplayed decks over and over. The blade dancers were already the best card with the scrapper deck and you gave her more abilities, making the game even less fun and the outcome of every match more predictable… especially when you have to rely on RNG. My teammates and I are always talking about how many times we lose because we go through a WHOLE match without getting more than 1, or sometimes even just one, of the troops we are counting on most.

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Rush Royale Horrible at times

Probably the worst rng system ever made. System is definitely built to try and encourage purchasing of items from the store. The “season pass” is way to expensive for what the game is. Card balances are bad and just lead to everyone using the same boring setup. PvP match is fine for what it is and you get screw match ups at times. I do have a major issue with what they call clan tournament. There is absolutely no fairness in match making in this area. As a new player you will be matched against players you have absolutely no chance to beat. So much fun to know you are going to lose at the match up screen. So that really encourages players not to do clan tournaments. I have had so many bad beats or done exactly everything right and just lose. I do notice most people are around 45-55% win ratio in pvp, game notices when you lose and purposely matches you for easy wins to keep you around that range.

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Rush Royale iOS haters

So while I do like the game and the concept, it’s matchmaking is horrendously broken unless you spend hundreds of dollars. Further android users are able to cash in on promo codes while they disabled that for all iOS devices. iOS users are forced to pay for in game content while android users get it for free.
Onto the matchmaking. Players are forced to compete against others who are clearly more powerful. They tend to have the more developed cards and always get better drops. If you are looking to spend money constantly for winning 15-20% of the time then this is for you.
I asked about the promo codes and was told only android or PC users could use them.
To be fully clear I’ve been playing this for almost a year and I do enjoy it. I’m just no longer spending a dime on this while other platforms are given everything for free and while the matchmaking is horrendously broken.
By all means the game is fun.

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Rush Royale Bring back classic co-op

The new Dungeons mode while interesting and having the potential for increased fun as more chapters and floors are introduced as well as removing key requirements with clan members, does not provide nearly as much fun as classic coop.

This should be a separate mode, in addition to Pvp and Co-Op.

Myself and plenty others have spent countless hours in coop trying to improve and further our wave completion by trying different decks and methods and a great way to play with friends/clan members.

There is no skill in Dungeons. You can solo chapter 3 floor 7 using Blade Dancer and depending I on luck with Zealot as well.

As a long time player, I urge you to bring back classic coop and make Dungeons a separate mode as I find myself playing this less and less as I don't want to be forced into playing pvp related events only and where once you get to a certain point you hit a wall against people that pay to play.

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Rush Royale Meh stolen idea buggy app with buggy ads

So desyncs all the time giving seconds of lag before you can do anything. ADs don’t even have a close button so you can’t claim rewards, but I’m sure this worthless dev gets their kickback. Every AD is at least 30 seconds. Devs are greedy and change $60USD for packages, and a minimum of $10 a week for unlocking more rewards for playing, but you gotta watch ads to even hope to get all the rewards. Most of the game is locked behind PvP so you can’t really coop and get anywhere. Most of the units/cards/bosses mechanics are copied straight from random dice PvP with a little name change and nothing more. Lots of bugs and exploits where people can lag enough that you can’t even place units or merge them. Very poorly executed.

In a recent update the devs ruined co-op current guild is leaving the game for the most part. There are two end game decks and PvP is a requirement to get anywhere. Just very poorly designed what what can you expect from Russian developers.

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Rush Royale Adult content in ads

This is a great game. My whole family has a lot of fun playing this game. However, they play ads that have adult content with sexual activity. This is not acceptable in a game that is rated for 4 and older. Why are these developers and people in marketing trying to taint and ruin our children’s innocent minds? This is a warning to whoever will be downloading this game for their kids to play. Don’t do it unless you want your kids minds exposed to something they’re not ready for. This game could have easily gotten 4-5 stars from me until I saw this ad. I would like to be contacted about this from whoever is in charge also. These age ratings need to be changed or the adult content ads need to go. I would be happy to change my rating after this issue is fixed.

Another thing…..the packs for with extra items are priced ridiculously high. I’ve seen one as high as $59.99. They don’t have some smaller packs for $14.99, but it’s totally not worth it for the items you get. Just FYI

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Rush Royale A very unfair game (pay to win)

The game is very unfair. At first it would seem entertaining but very quickly you come to realize that the game is very unfair. There are two mayor game modes, PvP and co-op, the co-op one has a fun mechanic where you get a positive and a negative effect but the main problem are the bosses. Some bosses can take down even the strongest of your defenses just because, because it’s their “ability”. It’s also a bit complicated to understand the defense mechanics because apparently merging them isn’t always the best choice. Another big problem with the game is the cost of everything, I’m not one to pay for in-game content but the prices are insane for the content. The season pass is $12 and sure it has many more tiers than other games but it’s still a lot of money. Another very frustrating thing are the ads. I downloaded the game because it seemed fun on the ads but when you download it, you realize it’s not like the ads, it’s as basic as the could have made it. The worst part about the game is that it’s a ripoff supercell.

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Rush Royale Awful, frustrating, and so expensive

Don’t believe the positive reviews. This game is heavily tailored towards pay to win players. There is an extreme amount of luck involved in winning, and very little skill. You can completely turn the tides with one card. The new update and Witch card completely killed the game, making it unplayable. No longer can you merge up your players to win games. 1 attack from the Witch on a player that you can’t heal, and the game is over. It’s gotten to the point where I forfeit nearly 50% of the games I start based on the other players deck. As with all the top players, you can spend $200 to guarantee you find one in a legendary crate (10% chance when you open a crate, with the 10th crate guaranteeing it). It’s unreal. Like other players have mentioned, you can get up to around 2000 trophies and the game is a ton of fun, but after that, you run into extremely overpowered players. I’ve been able to reach 6000 but with the new update and Witch card I can’t even get close. I’m so annoyed. This game is completely unbalanced and so frustrating.

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Rush Royale Great game – horrendous PTW monetization

I can’t say anything negative about the game itself. It’s great fun and I’ve played it for quite some time.

That said, the publisher became greedy and monetized everything in the game that didn’t run away by the count of three. A premium pass for this, a premium pass for that, and now monetizing core elements of the clan tournaments, so you gain massive advantages by paying and will even be able to “try again” if you don’t like the result (for money of course). I’ve spent a lot of money myself but enough is enough.

I know I come across as one to complain about developers trying to make money with their game but that’s not at all the case. I’ve been part of the games industry for 15 years and managed quite a few F2P titles myself. Nothing wrong with monetizing a game but if a publisher or developer puts greed over a fun game experience they are ruining it. There’s no other way to show my utter disdain than a 1-star review.

Whoever is responsible for this – you are damaging the reputation of an entire business model and the mobile games industry.

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Rush Royale 0 out of 5

If I could give a 0 I would. There is no reason for a game to be this pay to win. I’ve played since it came out and refuse to pay to win because I wanted to see how far I could get as it was a decent game at first. I’m talking I’ve played since before you could link your Facebook account to save your data. You won’t make it past arena 11 without paying which is 3k trophies roughly. I stopped playing for two months and came back everyone is running the same exact pay to win cards, and you cannot progress I have lost over 40. Yes you read that right 40! PVP matches in a row. Ive gone from 3056 trophies to under 2500, and I’m only trying to win 3 pvp matches for a quest. Do not waste your time on this game. There’s no reason one lower tier chest should be 5$ to get 1 legendary card and to get a high tier chest it’s 20$ plus. Games a joke. As with every tower defence game on the App Store they are all jokes. I’ve tried all of them the only good ones are the bloons td games. This one is not worth the time and isn’t even worth me writing this review. I hope you don’t waste your time with it at all.

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Rush Royale Great game absolutely ruined by RNG

While I understand that some random number generation is essential to keep a game from being predictable, the RNG in this game is absurd more than 2/3 of the time. Certain units require support, so the strongest builds require a mix of damage and support, but with 5 possible units to choose from it is unacceptable that you would draw only 2-3 of the cards in your deck 15-20 draws in a row, over multiple games.

Also, cone price mode is based almost entirely on matching you with players of a similar position rating, but it seems to entirely disregard how powerful the units are in your opponents deck relative to yours, how upgraded their hero is, or how high their critical strike value is. Sometimes it’s clear that a match is unwinnable from the start, sometimes it’s clear afterward that your opponents units were 4-5 levels above yours and fully upgraded. There is also no sliding scale for defeat: you always lose the same number of rating points no matter if your opponent is 500 point below you or significantly above you.

When it works, and matches are close and competitive it’s beautiful and entertaining. When the RNG and matchmaking has decided to hate you, all you can do is lose consistently until the RNG turns over in your favor. A very Jekyll and Hyde experience. 3/5

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Rush Royale update completely ruined game

my other review isn’t here, so i’m leaving one again. they completely ruined the game with the last update.
Co-op going to the dungeon system made me all but quit playing. People disconnect from co op games or you end up with someone wayyyy lower strength than you often, which is fine and fun because co op was unlimited, but now co op is a very limited level system and it’s impossible to beat without a high level friend or clanmate. Besides that having limited keys for co op pretty much destroyed gameplay. I used co op games to test decks all the time, who wants to lose a ton of pvp points trying out a new card?
On top of those co op changes, the balance changes they made to blade dancer/cultist/inquisitor made them SO UNBALANCED. Almost every deck i play against now is bd/knight statue/portal and it’s now just a game of chance who gets their board set up faster. I loved this game so much, played hours every day for months. One of the most fun parts was the constant challenge of figuring out the strongest deck combos with faction of the week, talents, and more. It’s just a blade dancer battle every time now and you can’t beat it with any other cards. No creativity or strategizing anymore.
I’ve never left a review before, but this was SO BAD i am hoping the developers see. I quit playing on Sunday and can no longer recommend it to friends.

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Rush Royale Has potential

I’ve been enjoying this game since I downloaded it a few months ago. However, recently more and more bugs keep coming up and none of them are getting fixed while they keep releasing new versions of a battle pass so that you don’t have just one battle pass to buy but 2 or 3! Everything is being over monetized. I have no issue with a company making money. That’s how they stay a business! But when the only new content seems to be pay to win content and tons of monetization while game breaking issues such as the connection bugs are still an issue it makes me wonder why I open the app. I’ve had plenty of games recently where I’m about to win then randomly my screen pops up “the connection can’t be restored” and it gives me a loss. I have great internet so there is no reason that should be happening. Another issue is that players with bad internet actually gain an advantage when running a shaman deck because the way the servers are set up the player with great internet will still lag massively due to the slow internet player meaning you can’t defend against shaman. Many of these bugs cause me to want to stop playing instantly after one happens because it’s demoralizing losing a game that you should have won.

If these bugs are fixed and some balance changes happen then I would likely change my review to a 4 or 5 star. I believe this is a fun game but recently has been going in the wrong direction.

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karim ahmed
, US
Jul 22, 2023 4:44 am EDT
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At the end of the season, I did not receive the prize box for the end of the season, and I deleted the game and re-downloaded it again, and the prize did not reach me either, so where is the problem!

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