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Exploding Kittens® Customer Service Phone, Email, Contacts
Exploding Kittens®
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Exploding Kittens®
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1 5 17 3 Exploding Kittens®
Exploding Kittens® Customer Support Average
7 Resolved
10 Unresolved
41% of 17 complaints were resolved
Below-average support resolves 41% of complaints, marked by inefficiency, poor training, bad communication, and inadequate solutions. Exploding Kittens® resolves a notable portion of negative reviews but may lack a clear improvement strategy or face practical issues.
41% of 17 complaints were resolved
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Overview of Exploding Kittens® customer experience

Exploding Kittens® has been receiving numerous complaints from consumers. Many have reported that the game is too simplistic and lacks depth, making it boring after a few rounds. Others have complained about the poor quality of the cards, which easily bend and tear. Some have also expressed frustration with the game's randomness, as luck plays a significant role in determining the winner. Additionally, the game's price point has been criticized as being too high for what it offers. Overall, consumers have been disappointed with Exploding Kittens® and have found it to be a lackluster game.

Exploding Kittens® complaints 17

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Newest Exploding Kittens® complaints

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Exploding Kittens® No Internet Play. No AI

Update: Having finally rigged it up to play, this app crashes constantly. We've tried it five times and got it to work two. More sucking.

Original: This is a great looking implementation of much of, but not all of Exploding Kittens. (There are no NOPE cards, for example.) The really frustrating thing is that this game is solely for use with a group of friends sitting in the same room. The app (in this version) does NOT allow for solo play. It does NOT allow for Internet play. When can you play it? When three or more of you, who have all PURCHASED the game are sitting in the same room. I bought the game, but I'm not sure when I'll ever actually get to PLAY the game.

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Exploding Kittens® Fun game, but hangs a lot and no single player vs CPU or online competitors

There's also lots of other game play issues and or inconveniences. After a match you have to go through the full, multi step pairing process to play another game. Every time. It's almost worth getting out the card game and choosing to shuffle instead of dealing with the glitchy pairing. Why not a 'rematch' option to save hassle? Online play or single player vs CPU would make this game much for fun and usable on a daily basis. Lots of fun in this game - just not super polished, I look forward to future updates.

It would also be very nice to be able to adjust the size of the draw pile (very small) and the # of exploding kittens and defuse cards like you do in the real game.

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Exploding Kittens® Can't play with friends across town

The physical game is amazing, and I knew I needed this as soon as I heard about it! I clicked the link The Oatmeal posted on FB and the App Store opened up right away. I looked through the preview pics, read the description, and bought it. Then I realized you have to play with people in the same room you.

I can understand the sentiment. It is way more fun to play with friends. But when I'm with my friends, I want to be playing a physical game, not staring at my phone.

My best friends live outside of driving distance. I thought this would be a fun way to play even when we can't be together, but the game setup doesn't make that possible. I will raise my rating if this changes.

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SAFETY NOTICE: ComplaintsBoard has analyzed Exploding Kittens® and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.

Exploding Kittens® has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Explodingkittens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Exploding Kittens® website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Explodingkittens.com you are considering visiting, which is associated with Exploding Kittens®, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Exploding Kittens® have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Exploding Kittens® website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Explodingkittens.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Explodingkittens.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Exploding Kittens®.

Our Conclusive Verdict: After a thorough evaluation of this company, we highly recommend doing business with them. Our assessment shows that they are trustworthy, reliable, and committed to providing a safe and secure experience for their customers.
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Exploding Kittens® Three devices, zero working games

We downloaded this game to three Apple devices, all iOS 8+. We sat right next to each other, Bluetooth and wifi both on, and failed to get a game going.

iPad 2: Disconnects the player as soon as the game starts.
iPad mini: Freezes on the game board when another user is disconnected. Either have to uninstall the app or shut down iPad to get back to the main join/create screen.
iPod Touch: The game crashes as soon as a game starts. I would crash here, and the iPad 3 would freeze.

Really disappointed we couldn't even get this going. It would have been nice if it had been free for one round or something, so we knew better than to commit to something that wasn't going to work for us. :(

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Exploding Kittens® Disconnection error ‘the game!’

Get ready for disconnection error, an all new game brought to you by the people who made exploding kittens. Go ahead and pay $20 for a game you kickstarted. Play half a game for 500+ rounds, and leave 500+ games angry because you disconnected.
Featuring:
in-app purchases for an already expensive game.
a “nag feature” where toxic players can make your phone buzz until it dies, or you leave the game.
a support team that only has bots.
a name banner that lets anything slide, so your five year old can learn all sorts of new words.
four decks of cards, with no way to make a deck with only the cards you like.
and the all new feature that revolutionized — “disconnection error”

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Exploding Kittens® Hilarious & Fun Game, But Horribly Buggy

The concept and execution of this game is amazing. The cards and sound effects are so funny, and the gameplay is actually surprisingly complex and in depth. There's lots of strategy involved in winning, but it stays light hearted, fun and easy.

The problem is the bugs. It takes far too long trying to get everyone synced up to a game and it only works about 1 in 6 tries. It's frustrating and requires a lot of restarting and even hard resets of the devices. Each time we've played it takes about 10-20 minutes to get it all working. But once it works it's a lot of fun.

I'm sure these bugs will get fixed over time, and then this will be one of the best games on the App Store. GREAT for groups.

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Exploding Kittens® [[[ — WARNING — ]]] Deceiving . DON’T BUY

Game description implies expansions are included. They are extra $$$ if you want them. You only get one crappy deck. You want other decks, pay pay pay. Really... that’s all there is to this game ? This is what all the hype is about? Pffffft... lame. Yeah it looks stylish, colorful, cute voiceovers, etc. Actual gameplay, ... leaves MUCH to be desired. NOT IMPRESSED AT ALL. Requested refund, no response. This is what everyone crowdfunded ? ... SO SIMPLE... NO STRATEGY... PLAY CARD, PICK UP CARD. SOMEONE EVENTUALLY GETS EXPLODING KITTEN, IF YOU DON’T HAVE A “DIFUSE” CARD, BOOM! YOU LOSE. That’s about it... yep that’s all there is to it. My dog could’ve created a better game. ... REFUND ME MY MONEY ...

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Exploding Kittens® Not worth your time

I will be completely honest with you, I love the card version of exploding kittens. The rules are well done in that version and I’m not getting annoyed as heck. This version on the other hand is nothing like it and a complete waste of time. First off, I want to be able to pick the amount of people I want to play with, not be forced to almost always play with 5. Second, the amount of cards in the deck is way to low, meaning your much more likely to get the exploding kitten. 27 cards for 5 people is insane, not to mention 4 of them are exploding cats. Finally I hate how they have removed cards like nopes, attacks, and pairs of the special cards. This version is frustrating and a pain. The card game is a 10/10, while this one only gets a 4/10. I highly recommend the card game, but not this failure of the card game.

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Exploding Kittens® Disconnected and chances of exploding kitten

In the middle when I was playing the game with my dad it disconnected me out of nowhere but I was able to get back in.Another thing is the EXPLODING KITTENS not the game it self but the the thing it says the chances of a exploding kitten my chance was 10 percent and I still got a exploding kitten! But I was able to defuse it but I got another exploding kitten and didn’t have a defuse card and I lose the game I mean “what the heck dude” the steal cards I get that but not the chances of exploding kitten they just keep popping up on your screen and you have a low chance of getting it and you do not have a defuse card and you like “screw this” and you lose, do not have a defuse card? You lose. You guys should have more cards so the game can last longer or else you lose the game but that was my compliant but I still love this game but 2 stars the last review was 5 stars but this “no” sorry but you got to fix this if you can’t I don’t know what to do anymore but still love this game even though my compliant might affect you that compliant is something but I just want you to fix it please but still love this game bye!

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Exploding Kittens® Constant disconnects

Since downloading last night on the iPad, I haven’t gotten through a single game without getting disconnected. My friends are all on iPhones. I then installed and paid for the app on my android phone and that worked 95% of the time. When it works, it’s a lot of fun. I’m reviewing this for the iPad and my experience. I’ve also the latest OS.

Devs, sharing my experience here. At first download, I invited my buddies to play. I hosted and my friend clicked start game without realizing I had other friends joining so I think this function should be limited to the host.

What I did next was exit the game. After that, I couldn’t host or join a private game. I restarted the app, rebooted my iPad, nothing. So I went and joined a public game and that worked. Odd.

Tried to join my friend’s game again and couldn’t get it to work. I then decided to change my avatar and was able to join his game after that. That’s something to look into.

I’ll write a separate review in the Play Store for my android experience.

Meanwhile, if one player purchases a new deck, can other players use it or do all players must purchase the new deck too?

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Exploding Kittens® Would love to play!

It's a fun game if you get to actually play! Constant issues kicking you out of the game.

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Exploding Kittens® Great game but disconnects are ridiculous

Not sure why it is so hard to fix the constant disconnects. Probably every fourth have it will disconnect me for no apparent reason. FIX THAT

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Exploding Kittens® A lot of technical issues

Games sometimes won't load and when they do load it glitches and no cards appear. There's another glitch where I'll be in the middle of a game and all of a sudden the connection has dropped and I'm kicked back to the main menu.

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Exploding Kittens® Lots of bugs!

Shuffling doesn't work if drawing instantly! Lots of connection issues! Multiple times the game just couldn't proceed if someone disconnected! Two exploding kittens in the deck for two remaining players! FIX ALL THE BUGS PLEASE!

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Exploding Kittens® Rubbish

This game is absolute garbage. It is to glitchy to actually win a game out right. People win only as a result of programming errors.

The fact they are unaware of the glitches is concerning. Players make multiple draws consecutively, skip cards don't skip, reverse cards don't reverse. This game is poop at best!

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Exploding Kittens® Good in the beginning but

I downloaded this app and it was great. I played with strangers but my friends were busy at the moment. I tried to buy the card packs, and that's where it went wrong. Immediately after I bought the party card packs, the app crashed. Now, every time I try to play, the app immediately crashes. I never got to play with my friends, now I never will. My IOS is updated and everything. I don't recommend this app, to anyone.

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Exploding Kittens® Great game but it keep glitching right now

Please fix this. It is buggy. It keeps kicking me out when starting the game after purchasing the expansions. I tried resetting and redownloading but it still continues to glitch.

Update: It has been several months and other people have had similar issues and no fix. I spent good money on this game and there has been no attempt to fix the issue. Game keeps kicking me out when I start the game.

Update 2: Still have as of yet to get a resolution to this issue. At this point, I want my money back.

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