BJ's Wholesale Club review: Service assistance at club 91

Membership UD [protected]

Barbara Felix

email: [protected]@bellsouth.net

Tel: [protected]

Club 91 Reg,85 Trans: 6474

Refusal of Service from the Assistance Daisy at your store at:

10425 Marlin Road

Miami, FL

Club Manager listed on receipt: Maura Avacaritel

Shopping time was today 2/8/24 at 12:12pm.

When checking out my third item, (3 of 16,), the register said I needed assistance for that item, I requested assistance and continue checking out. I completed my shopping, before I saw Daisy, and requested help. I showed her the pillow that needed scanning-assistance. She checked for the price on her phone and did not find it. I took up my phone to check, and she walked to the register beside me, with the pillows in her hand, and proceeded to help a (man with his pants question. (This was a Spanish-speaking customer)

I waited, and when she was finished, I asked her about the pillow, she walked away and went toward the last register. I waited, she came back without the pillow and said price check, apparently, she did not speak much English. I waited and she proceeded to help others. (all Spanish speaking customers). I waited, then suddenly I did not know where she was. The next time I saw her she was coming from the offices on the second floor; drinking coffee.

I went up to her and asked about the pillow, she said?. I think I heard pricing...

I waited a few more minutes and left the store.

Not only it seems as if she was reluctant to help, but also that she did not care to help me... the only Black customer, non-Spanish speaking customer at the moment.

Is there a new policy... because I have been shopping at your store for over 30years and was not aware that the store was a Latin-only store or was there another reason. She did not give me any, just ignored me.

I came to you, for an explanation.

Club 91

Reg: 85

Trans: 6474

Thanks