BioLife Plasma Services review: Plasma donation

my appointment was at 9:40 am.i waited in a huge line for 3 hours to finally get a bed.didnt take 5 minutes to get hooked up.but the nurse was so rude and in a hurry.she shoved the needle so far in my arm..it hurt so bad I told her it was not like usual times that I donate.and she said for me to pump my hand well like usual the blood started to flow in the hose to the machine. I told her again that it hurt and it was not right I asked her to check it again because the machine started beeping. and she said for me to pump my hand and I told her it hurt to pump. she just said keep pumping. then the 3rd time the machine beeped the lady came to check it she asked me if I used the other arm ever before and I told her no I don't use the other arm. so she proceeded to adjust the needle in my arm finally and she was not gentle at all. and she told me to pump my hand again after adjustment and it hurt way worse than it did before. she left after that and while I was pumping my hand the machine beeped again and she came back then she hit a button on the machine and walked away. but when she did that the blood that was in the machine started pumping the blood back into my arm but it wasn't going into the vein. my arm started swelling and a big bubble came up I asked the woman to get it out of my arm something wasn't right and she asked me again did I use the other arm I told her no. so she removed it from my arm and she deferred me. I know they took 28 ml of plasma and a pint of my blood and I didn't get paid. I am very upset my arm is swollen at the sight of the needle has a huge knot bled and bled for hours after I left it has a huge knot / bubble still there this morning. awful experience have donated a lot if times and this has never happened. I will not return.