Menu
Write a review
File a complaint
BioLife Plasma Services

BioLife Plasma Services review: My time was wasted and I was insulted

R
Author of the review
10:10 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

I went to Biolife in Maple Grove MN and wasted 1-1/2 hours going through the sign up process to find out I was not eligible. I was informed because I have a mild case of Ulcerative Colitis I could not donate. I was then told I could have surgery and not have to be on pills and then donate. Surgery for this could cause me to have to have a colostomy bag for the rest of my life. I was then told I had to say I miss marked my application and she took it upon her self to mark I have HIV which I do not have. I told her I do not have HIV and she insisted the form had to be marked this way. HIV and Ulcerative Colitis are not the same thing. I have never been so offended and mad in my entire life. I do not think it is right your employees should be giving medical advice and marking diseases in which I do not have. I should have never had to sit and go through all this especially when I came prepared as requested and tried to hand over my list of medications right away. I should have been able to donate and should have been compensated for my time and not been given medical advice from someone who obviously has no idea what they are talking about and should not have had to have my information marked as having HIV. I will consider perusing this if I am not apologized to and compensated. It is imaginable to me that you would allow your employees to treat someone this way. It is also ridiculous that I cannot donate and if that's the case should have been told this immediately when checking in based on my medications.

Desired outcome: I want to be compensated and receive an apology

BioLife Plasma Services response
Jan 20, 2022 9:35 am UTC
BioLife Plasma Services customer support contacts
Phone numbers
Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

File a complaint Write a review
View all BioLife Plasma Services contacts
Thank you for sharing your experience with us, Robert. We have passed along your review to the BioLife team so they are aware of your concerns. We encourage you to share any additional details by email at BioLifeMarketingAndCommunications.US@Takeda.com as we look into your issue further. We truly value you and your commitment to plasma donation, and we apologize for this experience.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments
Add a comment

More BioLife Plasma Services reviews & complaints

View all BioLife Plasma Services reviews and complaints
  1. BioLife Plasma Services Contacts

  2. BioLife Plasma Services phone numbers
    Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 17 17 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 71 71 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
  3. BioLife Plasma Services emails
  4. BioLife Plasma Services address
    1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
  5. BioLife Plasma Services social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2026
BioLife Plasma Services Category
BioLife Plasma Services is ranked 10 among 187 companies in the Medical Services and Facilities category