I went to Biolife in Maple Grove MN and wasted 1-1/2 hours going through the sign up process to find out I was not eligible. I was informed because I have a mild case of Ulcerative Colitis I could not donate. I was then told I could have surgery and not have to be on pills and then donate. Surgery for this could cause me to have to have a colostomy bag for the rest of my life. I was then told I had to say I miss marked my application and she took it upon her self to mark I have HIV which I do not have. I told her I do not have HIV and she insisted the form had to be marked this way. HIV and Ulcerative Colitis are not the same thing. I have never been so offended and mad in my entire life. I do not think it is right your employees should be giving medical advice and marking diseases in which I do not have. I should have never had to sit and go through all this especially when I came prepared as requested and tried to hand over my list of medications right away. I should have been able to donate and should have been compensated for my time and not been given medical advice from someone who obviously has no idea what they are talking about and should not have had to have my information marked as having HIV. I will consider perusing this if I am not apologized to and compensated. It is imaginable to me that you would allow your employees to treat someone this way. It is also ridiculous that I cannot donate and if that's the case should have been told this immediately when checking in based on my medications.
Desired outcome: I want to be compensated and receive an apology
The complaint has been investigated and resolved to the customer's satisfaction.