Menu
CB Medical Services and Facilities BioLife Plasma Services 13503 S Hamilton View Rd, Riverton, UT, 84065, US
BioLife Plasma Services company logo
BioLife Plasma Services
reviews & complaints
BioLife Plasma Services company logo

BioLife Plasma Services

13503 S Hamilton View Rd, Riverton, UT, 84065, US
Learn how the rating is calculated
4 complaints
File a complaint Write a review
Working hours
Mon
11:00 am - 7:00 pm
Tue
6:00 am - 7:30 pm
Wed
6:00 am - 7:30 pm
Thu
6:00 am - 7:30 pm
Fri
6:00 am - 5:30 pm
Sat
6:00 am - 5:00 pm
Sun
8:00 am - 3:00 pm
ComplaintsBoard
H
3:17 pm EDT

BioLife Plasma Services - They made a major error on my donation amount

I visited the riverton Utah center for my second ever donation and they made a huge mistake. They took a donation amount for someone over 200 pounds and I am under 150 pounds. Not only did they make this mistake but the staff made me feel super uncomfortable about it when they discovered their mistake. I’m talking 4-5 of the people on the floor surrounding me all saying things loudly like “oh my god is she going to be okay” and “I’ve never seen this happen before” which was not in any way comforting and was quite awkward. Finally after 10 minutes of being stared by everyone in the center the nurse came and told me they had taken way too much plasma and I needed to go into observation. She also told me she’s never seen this happen before. Lucky me. She was very sweet and got me a drink and snack, but I have to admit I felt TERRIBLE the rest of the day. Really nauseous, headache, and absolutely exhausted. I don’t know how a mistake like this can be made but it was very unnerving. I will come back again, but will be extremely cautious and make sure to pay attention to my numbers.

Desired outcome: I mostly want to spread awareness and make the higher ups aware that these mistakes are happening and could be very harmful. I would appreciate extra compensation but that is not my main goal.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
J
11:53 pm EDT

BioLife Plasma Services - Donation & Scheduling

I have been donating plasma for awhile now but after these last few weeks I believe that BioLife has gone down hill. They seem to keep over scheduling for appointments and understaffing their centers. This has caused the employees to rush during donations and this last time I went I had an issue which has never happened. This could be prevented if they would not overwhelm their staff and make it seem like they need to rush. I had multiple techs miss my vein and now I have bleeding under my skin. Yes I know the risks of donating but I believe this could have been prevented if the center would manage their time better. I will no longer be donating plasma because this has put a bad taste in my mouth and the risk is not worth the reward.

Donating is a great way to save lives but I would donate at a different center with more experienced workers and some place that has a better scheduling system.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
V
10:23 am EDT

BioLife Plasma Services - SPE Test

I received a low protein count on a routine SPE test. I waited a week took another SPE test which came back normal eight days ago. They keep telling a doctor has to sign off on it. I was told he was going to be 7 days ago and would look at it and I would get a call back. I'm still waiting. I keep calling to check if the doctor as signed off and I kept getting the same story about the doctor signing off. Why is it I have a normal test come back and no one can do their job to put it in so I can donate. I be missed 3 weeks now and going on a month! All because someone can't enter a bormal test into the computer.

Read full review of BioLife Plasma Services
Hide full review
ComplaintsBoard
D
5:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BioLife Plasma Services - employee complaint

What are your companies rules for keeping your customers safe or discreet when donating plasma at biolife centers?
One of your employees named kristi iwakane at the riverton, utah location was nasty enough to take pictures/ videos and make fun of clients in that facility by filming while being at work! It sickens me that there is no such thing as privacy anymore and that people have to worry that either their name or picture gets thrown out there on social media while doing something good.
You need to take a deep look on who you let work for your company. Krist is clearly not trustworthy and a shame for doing such thing while at work. I can't express and stress how much this bothers and upsets me. It should be against policy to have their phones out and be able to do such thing.
And on top of all of that she even posted it on social media! She has no permission from anyone to do such thing! I'm sure other patients would hate and feel the same way if they found out about this!

Read full review of BioLife Plasma Services
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.