BioLife Plasma Services review: Denied opportunity to donate due to age discrimination

To Whom It Concerns:
Please allow this letter to serve as official notice that the Biolife Plasma Services has not provided adequate service to me because I am a 62-year-old senior and it is discriminatory on the very face of it. Had I been one of their contemporaries, in their age bracket, I would not have suffered such disrespect. The last time I was treated like this was an organization full of racists.
Let me walk you through the horrible experience I had at your Riverdale, Maryland location.
Monday/May 3:
* I had an appointment for a physical and donation schedule to begin at 12:30 p.m. The front desk looked at my file, said I had to see a nurse.
* I wait 20 minutes and meet with the nurse. I am told, by the nurse, I cannot donate but she doesn't know why. She said she needed to talk with a manager and he or she (the nurse) would call later that day.

Tuesday/May 4 (Note: No call back on May 3)
* I called Riverdale Biolife Plasma Services and asked to speak with a nurse or director to discern why my ability to donate was in question. I WAITED 27 MINUTES ON THE PHONE AND NO ONE PICKED UP.
* I hung up, called back, and got the young lady named Megan who placed me on hold. I told her how unprofessionally I was being dealt with, she agreed/apologized and promised someone would call. HOWEVER, , , Megan kept emphasizing that they were busy with other customers and really had no time to deal with my issue at the moment? QUESTION: Their customer base, it seems to be millennials so I guess their younger clients take priority over the older? I was promised that I would receive a call as soon as possible.

Wednesday/May 5 (Note: No call back on May 4)
* By now, you would think that after two days and all my calls, Riverdale site director Antonio DuVal would have tried to resolve my concern. I call again on Wednesday, and again, my issue is marginalized because they are catering to their millennial clientele. I am placed on hold again to await for a nurse or director for a third day in a row, and still Mr. DuVal or his nurses have a clue why I am being placed on hold. By now I am extremely irritated and asked to speak with Mr. DuVal directly. Again, I wait six minutes, Mr. Duval refuses to get on the phone and I am told THEY ARE NOW JUST LOOKING AT THE FILE. I was told I could wait or they would call me back. Frustrated, I said call me back. Totally fed up with the unprofessionalism, I called back and told them if their other customers are more important to Baby Boomers, don't bother to call.

In Summation:
If the horrible way I was treated by the staff at Riverdale Biolife Plasma Services is indicative of Director Antonio DuVal's management style, your main headquarters might want to be concerned. Does Mr. Does DuVal treat employees with similar disdain when they have an issue? Does he continue to kick your organization's internal issues down the road for days as he did my external problem? Or am I just an isolated instance of a millennial manager discriminating against a Baby Boomer?
For six years, I have served as president of the Riverdale Park Arts Council, am appointed by the mayor and town council and they will tell you I am a consummate professional. I have shared this experience with Mayor Alan Thompson and Councilman David Lingua. They were appalled. We are phone conferencing tomorrow about Riverdale Biolife Plasma Services disrespectful treatment towards me.
I am courtesy copying this complaint to the Prince George's County BBB.
I am also forwarding this complaint to the Prince George's County Department of Aging so they are aware of possible discriminatory behavior from your organization as well.
And finally, I just started paperwork reporting this discriminatory behavior to the Equal Employment Opportunity Commission (EEOC). They will be curious that after three days, not one person in your Riverdale office took time to look at a senior citizen's problem because "they were too busy with their other (millennials) customers."
My contact information:
Rev. Samuel Williams, Jr.
4700 Oglethorpe Street
Riverdale, MD 20737
[protected]@gmail.com
[protected]