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BioLife Plasma Services

BioLife Plasma Services review: Denied donation

J
Author of the review
5:09 pm UTC
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I visited BioLife a few weeks ago to see about starting to donate. After I went through the questionnaire, health assessment and interview, I was deffered because I have Biopolar II. I was told I couldn't donate until I had my psychiatrist fill out a form clearing me to donate. I went throught their required process and a few days after the form was faxed to them, I received a call. They told me that because I joked about not telling them about my bipolar during the interview process that I still couldn't donate. So I wasted over an hour at their office and wasted my psychiatrist's time sending in a form. I was still denied because of a joke I said during the interview.

I called to speak to one of their managers. She told me that I was deemed "unreliable" due to my joke during the interview. One, bipolar shouldn't have anything to do with donating plasma. Two, they have a list of my medications and the form from my doctor indicating I'm ok to donate. How can a joke overrule having records from my psychiatrist? Also, this joke was told during the interview. Why didn't they tell me then that I wasn't going to be allowed to donate?

There is nothing on their web site about this. I was never told during the interview that I needed to be careful of what I said. They have wasted my time and wasted my psychiatrist's time. They talk about needing the plasma so badly, but they just turned away a healthy person because of a joke.

Don't waste your time with them. I went through a lot of effort only to be denied because of a joke.

Desired outcome: Warn others about this horrible company.

BioLife Plasma Services response
Aug 30, 2023 5:26 pm UTC
BioLife Plasma Services customer support contacts
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Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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Thank you for sharing your feedback about your experience. Please share additional details through our website at biolifeplasma.com/about-biolife/contact-us and include your name and donation center so that we can look into this matter. Thank you.
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