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BioLife Plasma Services

BioLife Plasma Services review: Customer service and mask policy

D
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4:22 pm UTC
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BioLife employee (manager) Adam Foster was rude and has bad costumer service. Especially when we are here to save life's. I expect to be treated fairly.
I entered wearing a proper face covering. The employee told me I had to put on another mask I can't wear cloth mask he stated. Wearing a cloth mask himself not FDA approved. My mask is FDA approved. Also I've been donating here since Jan 4 and wear this mask every visit. It was not a problem for any other employee including the nurses. He singled me out as if I didn't have one at all and wouldn't allow me to continue the process unless I had on 2 mask. Idk if I was racially targeted but it kinda feels that way when I see other ppl of different ethnicity with cloth mask on and not double mask like my self. I told another employee witch intern ask him about the situation and he told me well he's a manager. I felt I needed to report this after seeing others with the same type of mask I had on and not wearing two mask. I have pictures aswell.

Desired outcome: Talked with about the situation

Update by Dubee
Jan 26, 2022 4:23 pm UTC

Help with this

BioLife Plasma Services response
Jan 26, 2022 6:04 pm UTC
BioLife Plasma Services customer support contacts
Phone numbers
Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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Thank you for sharing your feedback about your experience. We encourage you to share additional details by email at BioLifeMarketingAndCommunications.US@Takeda.com so that we may look into the issue further- please ensure to include your name, donation center and best contact number with your comments. Thank you.
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BioLife Plasma Services is ranked 10 among 187 companies in the Medical Services and Facilities category