BioLife Plasma Services
reviews and complaints

I was told that I would receive $975 for eight donations within a 30-day period which started on 925 of 2022. Today is 10:25 of 2022 and I just completed my 8th donation for which I was paid $50. This is not what I was told the agreement was. It was eight donations in 30 days to receive $975. I have only received $775 which was not what the agreed promotion was. When I went in and spoke with the supervisor she told me that the promotion ended this morning. And she could do nothing. Why would the promotion end on the 30th day which makes no sense to me so that basically means I'm screwed out of the remainder of my money when I donated eight times in 30 days

Im a new customer to bio life randomly this nurse pulls me n says ur tattoo is not on record i dont remember seein you or it on your file your walkin by me now how could u recal my file then she says your chain and braclet are shinnin more then my weddin ring what are you even doing here you know if you ppl didnt tattoo yourselfs this wouldnt b problem she has no right to comment on my jewlery or my tattoos she is very rude to every hispanic or black person that comes in this place ive been goin to bio life on n off for year the money helps while im finishin up law school n awaitin to take the barr exam this is the most ive ever been disrespected in my whole life it is 10/22 at about 130 that nurse was on heavy set middpe ae caucation women i was united state marine for 8 years 3 tours o duty on f deplyoment so what is i have a small tattoo on side my hair line its been their for 15 years u can tepp the ink is worn n fadded out she was tellin me no u need pictires of yoursepf with tbis tattoo on u like she was just being racist their no reason to be that way she topd the afriacan american gentlemen behind me he had ti leave bc his jeans were ripped she saod i dont know he could b homless what would that matter point blank she needs to be displined or let go im goin to return their in 7 days if she isnt fired or suspended im going to have every vfw in cicero n chicago protesting this bio life facility bcwith this nurse on staff you might as well put WHITES ONLY ON THE DOOR bc this women is makin it very hard for us minoritys to make a donation please help me i depend on this bio life facility while im waitin to take the legal barr exam why is she discriminating your clientel then while walkin out she said dont forget ur phone it was on folder next to finger orint scannner she flicked the fipes tossin my phone to the floor why why would somone treat a perfect stranger this way sorry for the spellin errors n bad grammar the phone is completly shatterd this is just not ok at all she refused to gve me her first name i said very politely mrs whats ur name again you dint ask the questions here i do their a camera in that exam room i would like you to take look at footage this whole conversation is recorded im in great standing with vfw community and im not lookin for money or lawsuit but we will picket that hardwood heights location until she is suosended an fired

I was turned away recently because the lab hadn’t tested my blood sample yet, not because something was wrong, but because they just hadn’t gotten around to doing it yet. I’m guessing there’s something in the system that requires them to enter a normal blood sample result every so often for a donor to be eligible, but I donate twice a week every week, so they’ve had plenty of chances to get what they need. They even took a sample 2 visits in a row and when I asked why I was told that they had lost my first sample somehow. This is clearly Biolife’s fault, but I’m getting punished for it. I wasn’t even offered any sort of compensation for their mistake, I was just told that hopefully the results would be in next week, which is an extremely pitiful response to the situation

Was in the Muncie IN office on Monday 10/17/2022. Was time for my physical so I scheduled an appointment. They had to send a paper to my family doctor because I have sleep apnea. They told me they would fax to the doctor that day and had me sign it. I called my doctor on Wednesday and they still have not received it. Have called and left a message 3 times and can't get anyone to call me back. Not sure why they have a phone if they never answer it and won't return your calls.

been trying for almost 3 weeks to become a donor. had passed everything but there was a slight bruise on left arm from a previous donation center. so i been going back almost daily being told to stay at home not healed. today same nurse as yesterday, her comment could still see a little yellow could not donate. She did not even look at this. This is unprofessional. i signed up to donate 8 times in October to receive the 975 dollars now i cannot fill that. if i wanted to keep getting bruised and stuck 3 times i would have stayed at old donation center and still receiving payments.

I had my first donation scheduled today at the Liberty, MO Biolife location at 4pm. Everything went smoothly despite the unprofessional nursing staff. I did everything as I should have done and all was going well until I was screened by the nurse on location. I had a small abrasion on my right antecubital space from my brothers puppy that I picked up a few days ago. The nurse didn't call me into the room for the screening. Instead she met me in the hall, visible/audible to ALL the other patients waiting to donate, had me pull up my sweater sleeves and informed me (in front on everyone) that I was not a candidate to donate based on the scratch. I have never been so humiliated in all my life! I feel I was basically made out to be a drug user in front of everyone! I am a nurse myself! I would have never told someone this in front of a crowd full of people. I understand that I couldn't donate. It was the public humiliation that bothers me. Needless to say, I will never return to that Biolife location!

Many other regular donors and I have been very upset about the current awards given to people who are not regular donors. This has caused our donation times to be extended well past 2 hours, we work full time jobs there for cannot complete during our lunch break like we have in past and don't even try to reschedule an appointment, no times available. Also, no parking because there are so many cars in lot, had to park on street. Where is our award for being a regular donor all the time, not just during award times? I now refuse to stand in line this long or wait. You have now lost for sure 2 full time donors because of this, and I see many others walk out. Do you also think it's fair that people who only come for the big money like the $2500 winners is fair to your regular donors? We don't. Things like that should only be for those who donate regularly.

I was temp. deferred for a low protein count taken on my first donation. It has now been 3 weeks since that donation and 2 weeks since I took the retest. My results from my retest came back passing but because a doctor has not been in the office in over a week I am still being deferred. I also am not being given any of the time back on my promotion, which basically means that by the time I finally get the all clear to start donating again my promotional time will be over. That means that I am potentially out close to $500. I would understand if I was only out the week that it took to get the results back to be out another week due to no fault of my own does not seem right. This does not like a good business practice. Very disappointing!

I continually get coupons to come in and begin donating. However, every time I try to make an appointment I can't get in so it's useless this company has to get a different scheduling situation. However I did get one appointment and it was a physical with donation and it was scheduled for 4:10 p.m. and I drove 20 miles to that appointment just to be told oh sorry the system is messed up it shouldn't have allowed you to schedule for 4:10 p.m.. I explained to the manager there at that time I called three times to see what I needed to bring and I couldn't get through to y'all's offices there's no Staffing member that returns calls or takes calls so you can't get through to them to find out when you do schedule an appointment if it's going to be accepted or not but it is really messed up.

BioLife Plasma Services claims that a donation for returning donors is ~1 hour-1.5 hours. Every time I have gone, and I have visited two different locations in California, it's a 3 to 4 hour process (3 if I'm lucky). The line is always to the back of the store and I have heard the employees complain about being extremely short staffed. BioLife needs to stop offering appointments for so many people in back to back time slots. Either that, or staff more people on the floor! It's not only inconvenient, but it's a health hazard for all of the donors when they are not given the proper attention or staff to donor ratio. I realize it's about the money, and the more people you can cram into one time slot the better... but it's not fair for the employees or those of us waiting hours on end. It's sad that most of us will wait in hour long lines because plasma companies, like BioLife, profit off the most impoverished people in the United States. I would love to know how much they actually profit off of my 834 mL of plasma. I receive $40-80 for my plasma, which I know they turn around and sell for hundreds, if not thousands of dollars. Biolife Plasma Services peak revenue was $459.1M in 2021, this industry at the very least can hire more employees or take less donors on the daily basis.

I came in to give October 12th and I was turned away because they said their doctor says it's not good for me to give. My doctor says it's okay. They are refusing me service and it's wrong because. There is crackheads that come here. People that suffer from all kinds of injuries. I've seen people with broken legs. And having all kinds of other health problems. I'm in good health my white blood count is not elevated. As far as that goes I haven't even been seen by a doctor for a physical. They asked me one day if I was having pain and I said I had pain in my hands. So they said I can't give because of it. I would just like to be able to give like everybody else. My phone number is [protected]. I am contacting a lawyer as well. Because this is discrimination and wrong

I submitted the horribly offensive 'adult permission slip' from my doctor saying that since I have history of medical coma, I'm cognisant...

But what the actual [censored] would PTSD, have to do with my blood?! Medically diagnosed, personally assumed or otherwise?

Your "policy" doesn't represent something that looks like it's with 2022.

More like 1984.

On Sept 1,2022 I attempted to donate at the Roseville center. I told hem after the 4 hour check in process that I recently had a TB shot. I was denied to donate until I showed them a letter from my doctor with a date of the shot.

Second appointment Oct 1,2022 again I went thru the whole process and at the very end the nurse named SId said he heard a irregular heartbeat. He informed to go to my doctor for varication of my heart history. My doctor signed the necessary documents referring me to get a EKG. On Oct 5, 2022 i had my EKG and had the chart results faxed in to the nurse. Now they saying My chart showed I have a history of heart attacks. I was permanently differed.! I was told a doctor from bioplasma was to make the final decision and was to call my doctor to speak with them to get all of this confusion and misunderstanding cleared so that i could donate. I was again permanently deferred because of a personal reason I told them why I was trying to get in. I told them I may face incarceration' in late Nov. My case was dropped so therefore I have intend to visit family in Puerto Rico. and believe it or not I was was permanently differed a fourth time because to many inconsistency in my personal life? REALLY! someone needs to get to the bottom of this. I was a 2 year regular donor at Octopharma and never had this discrimination issues! They have copies of all the medical forms they ask of me. I made no copies.

I gave plasma on Monday.. The woman put the needle in too deep. On Tuesday, my arm was turning black and blue. Yesterday (Thursday) ,my arm was purple and I went to urgent care. I had to pay a co-pay and I lost 2 1/2 hours of work.

I have donated plasma, hair, platelets and blood. This is the first and last time that this will happen as I will not be donating again!

I am very upset about losing work, co-payment, today's donation money. (I was supposed to go today), emotional distress. This is unacceptable!

Biolife gave me a bonus coupon in my mail. I got it on Friday and it told me I had to have both donations done before Sunday. There is absolutely no possible way that could be done. They literally gave me 2.5 days. I have been donating for 15 years and would expect a better coupon and more incentives. I tried to use it when I came in today and it would not allow me. The right thing to do would be to send out the coupons at the first of the week when you can use it all week, incase they don’t have openings on those three days. Just my two cents.

PS I think you should give people extra incentives when they hit milestones like 500, 1,000, 1,500 ect. Gives. Those are big things for those of us who give.

This October 2, 2022. My appointment was at 9:10 & it's currently 10:44 & I still haven't been stuck yet! What use to take an hr now takes 2 or more hrs! I started going here because I was getting out within an hr. Staffing is horrible and there are ppl who can't even stick ppl properly. Everytime I come it seems to get worse. This is the lakeshore, alabama location.