Bilt-Rite FurniturePoor product and service

This review was posted by
a verified customer
Verified customer

My husband and I purchased a couch and recliner from built rite. We also experienced pushy sales people as other have. It took two weeks to get furniture to our home that was in stock. They called the day before saying they would arrive between five pm and midnight. Ridiculous, who in the hell delivers furniture at midnight on a week day? I had to choose another delivery date in order to get the furniture there before nine pm. They delivered the furniture and within a week the furniture started falling apart. It's now the end of may and we have heard excuse after excuse about how they are too busy to come out and look at it. We sent in photos only to get a rude email from the owner "Maureen" regarding the fact that she sent the photos on to the manufactorer, who apparently is now out of the country?!?!?! Will not return phone calls or other emails. We are still hoping to at least get a replacement or our money back. We will see what happens, because at this rate I might as well just hope an answer arrives in time for christmas. We will never buy from them again.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.