Biltrite
Reviews and Complaints

I could not be more frustrated than I am with BiltRite. My husband and I went there to shop because they have items that are American or Amish made, solid wood, etc. We bought a bed, dresser, nightstand and mattress w/ box spring first week of Sept and were told delivery would be 8-12 weeks. So I figured we would possibly have it in time for Thanksgiving, or at least before Christmas. Well 12 weeks went by and then week 16 I called to check on delivery. I was told we wouldn't get it until end of Jan or first week in Feb. That would be 20-21 weeks. Well, got a call today to notify us delivery won't be until the end of Feb. (and will I get another call?) Just shy of 6 MONTHS to get a bed. And of course there are no changes, returns or cancellations, which didn't sound like an issue when we purchased it because we had no intention of cancelling the order and we were willing to wait the 12 weeks. When they called today they said if we came in today we would be told delivery wouldn't be for 30 weeks. Well, had they been truthful with me in the first place I would never have ordered it. Of course that is why they don't tell you. No one should have to wait 6 months to get a bed. I will NEVER shop there again and will be telling everyone I know to BEWARE

My 86 year old mother went into BiltRite (or BiltWrong!) and told sales person she was looking for a small recliner chair..which fits her stature. $1600 later, she owns an oversized recliner that she can't even get out of! Her feet do not reach the ground and it has now caused her back pain. Called and called and after two weeks, Gail..owner and family member said, I can't help you because I'd then have to help others! Sad part is that my mom isn't asking for her money back...she just wants a chair that fits her - you know, her request when she walked in there. This situation is pathetic and the epitome of taking advantage of an elderly person (86). Shame on you BiltRite. HOLIDAYS? SHOP ELSEWHERE...BUYERS BEWARE...EVERY SALE IS FINAL-NO DISCUSSION PERIOD!

Customer satisfied with new replacement of reclining couch. Maureen and manufacture very helpful with getting this problem resovled with couch. would do business with builtrite in the future. great customer service

My family and I have purchased furniture at Biltrite for years. They have always had great furniture and great service. We should all support stores like Biltrite. I happened to be googling Biltrite to get their phone number and came across this complaint, and felt like I had to respond publicly. How can a customer complain when a store offers to repair something and if you refuse repairs, they replace and you still complain and they give you all of your money back. There are some people who cannot be satified, and that should not tarnish the reputation of a store like Biltrite who in these times of no service, still does special orders and carries mainly American products. Everyone should shop there. I know I always have and always well for the best value in quality furniture at reasonable prices.

My husband and I purchased a couch and recliner from built rite. We also experienced pushy sales people as other have. It took two weeks to get furniture to our home that was in stock. They called the day before saying they would arrive between five pm and midnight. Ridiculous, who in the hell delivers furniture at midnight on a week day? I had to choose another delivery date in order to get the furniture there before nine pm. They delivered the furniture and within a week the furniture started falling apart. It's now the end of may and we have heard excuse after excuse about how they are too busy to come out and look at it. We sent in photos only to get a rude email from the owner "Maureen" regarding the fact that she sent the photos on to the manufactorer, who apparently is now out of the country?!?!?! Will not return phone calls or other emails. We are still hoping to at least get a replacement or our money back. We will see what happens, because at this rate I might as well just hope an answer arrives in time for christmas. We will never buy from them again.

I ordered a sofa, chair and ottoman in oct 2006. It was a special order. They delivered at the end of jan 2007. Chair was damaged. There was a small hole in the fabric on the top of the chair. I accepted it (Which I know now I shouldn't have done) and called the store right away. The manager said new fabric would be ordered and the chair would be fixed. Well, the fabric came in and it was wrong. Well of course the company that made the chair doesn't make that fabric any more. So she (The manager/owner) with such attitude said come in and pick out different fabric and we'll get you a new chair. So we did. Delivery was june 2. He was a half an hour late. Came by himself, so my husband had to help him bring in the chair. Well, they lifted the chair and my husband noticed that their was a rip on the bottom. My husband said he wouldn't accept it. The guy said "we can fix that". My husband said "no way". He took the chair and the other chair. Now we have nothing. Called the store right away. She (Store/owner) said after first saying she was very busy, they would credit our credit card because there was no pleasing us. Wow!

Will never, ever step foot in that store and have told everyone who will listen to me my story.