It’s a trap!
To pay rent you need all the funds on your account, so what’s the point of being a credit card?
They don’t tell you that you need to have the funds so I submitted the payment on my ResidentPortal and since the payment failed I had to pay a fee of $75 plus 10% of my rent ($300) for late payment, since they don’t tell you the payment failed until a day or two later, which is after the deadline.
All this without counting the highest APR I have seen on a credit card.
When I contact BILT support they were helpless!
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not recommend
It’s not worth it! the customer experience is an absolute nightmare. It is not worth the hassle, was repetitively, charged late fees and interest on a $0 bill. Too many service departments to be bounced around between and told different information. Every first of the month I spent at least two hours on the phone. Ended up canceling the card because on the last day of the month my account was flagged for “fraud” without any contact. Rent payment was stopped- now incurred more late fees from my management company that outweigh any value of this card.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a text from BILT saying our tenant was paying their rent and I would see a deposit in my Venmo account in two days. It has been 5 days and no money. I contacted BILT and Venmo - they cannot help. I see many complaints on the BBB for BILT. BILT does not have a phone number and their chat shuts down. Only communication is email - useless.