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Bilt Rewards Profile

Bilt Rewards

www.biltrewards.com

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3.1

Overall customer rating from reviews and complaints

Bilt Rewards earns a 3.1-star rating from 5 reviews and 23 complaints, showing that the majority of members are somewhat satisfied with rewards program.

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Bilt Rewards Complaints Page 2 of 2

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Bilt Rewards It’s a trap!

To pay rent you need all the funds on your account, so what’s the point of being a credit card?

They don’t tell you that you need to have the funds so I submitted the payment on my ResidentPortal and since the payment failed I had to pay a fee of $75 plus 10% of my rent ($300) for late payment, since they don’t tell you the payment failed until a day or two later, which is after the deadline.

All this without counting the highest APR I have seen on a credit card.

When I contact BILT support they were helpless!

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Bilt Rewards Do not recommend

It’s not worth it! the customer experience is an absolute nightmare. It is not worth the hassle, was repetitively, charged late fees and interest on a $0 bill. Too many service departments to be bounced around between and told different information. Every first of the month I spent at least two hours on the phone. Ended up canceling the card because on the last day of the month my account was flagged for “fraud” without any contact. Rent payment was stopped- now incurred more late fees from my management company that outweigh any value of this card.

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Jean Nordstrom
US
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Mar 10, 2026 9:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received a text from BILT saying our tenant was paying their rent and I would see a deposit in my Venmo account in two days. It has been 5 days and no money. I contacted BILT and Venmo - they cannot help. I see many complaints on the BBB for BILT. BILT does not have a phone number and their chat shuts down. Only communication is email - useless.

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Bilt Rewards Category
Bilt Rewards is ranked 22 among 166 companies in the Investment Services category