Billion Stars Express
reviews and complaints

I'm highly disappointed on the bus service.
The bus was booked from Penang to Kuala lumpur on 3rd December online using easy book for 2 PM. The bus came late than the schedule at the sungai nebong stop of Penang. On multiple enquiries we could figure out which is the one . It started at 3PM, almost an hour late. The helper was not accepting the online booking and asked to us to take further copy of tickets from the counter.
The journey was delayed then usual due to traffic and rain. He stopped the bus at 7.30 pm for quick toilet use. Later we requested him around 10.40 pm to stop again to which he agreed but didn't stop until multiple requests till 11.30pm. On stopping the bus, the driver was yelling and shouting continuously. We are very disappointed in the service of the bus and no coordination in their own staff members for the operation. I'm attaching the photos of the bus for the reference.

Billion star service is so poor.first of all I took 5 pm bus thn they called me at 1.30 pm than said sorry there is no bus on 5pm we hv 3.30 and 7.30 bus.thn I book 7.30 bus..now it almost 10pm there is bus not arrive.really dissatisfied with your serving.tommorow I need to go work till now but not yet come.

Bad service! I am waiting more than 1 hour from Terminal Bersepadu Selatan without any solid reason from the staff. I won't buy any ticket again from
Billion star Express (WVH 1551)

Saya berasa tidak puas hati kerana bas billion terlalu lama delay dr tbs-penang. Saya menunggu dari pukul 5.30 am.. Bas sepatutnya berjalan pukul 6am bertarikh 16/11/2020.. Nak call amatla susah untuk bertanya... Pukul 7.30 am baru dapat call operator.. Bila ditanya delay sampai pukul berapa... Katanya pukul 8am sebabkan penumpang tidak ramai.. Bagi saya tidak boleh sekali kan penumpang jika masa penumpang pilih ada bersebab.. Jika ada hal emergncy bagaimana? Penumpang bukan sengaja hendak booking awal..Ini semua atas sebab tertentu. Means saya pilih bas pukul 6am... Sebabkan tak ramai.. So billion combine bas pukul 8am. Kalau tak nak customer di awal pagi sebab tak ramai.. Please jgn ada kan jadual berkala di waktu pg. Billion express bad service.

Here I want to complain the trip No BSE-996 from Butterworth to KL Sentral. The departure at 3.30pm on 09/10/2020.

I'm very disappointed with their service. The drive fetched us sharp at 3.30pm from Penang Sentral, but without letting us know he drove to Sungai Nibong. The bus reached Sungai Nibong at 4.15pm. There were a man wearing billion star express T-shirt checking on the passengers and sit availability.

I was very patience and try not to throw any emotion because already delay 50 minutes. At a point, I really cannot then asked what time they are going to take the bus. The drive wasn't at his sit. The red T-shirt replied I'm not the driver and driver went to count money. Before that I saw a lady brought and kept a polystyrene box in bus, but she's not the passenger and she said driver Is waiting for other passengers.

In the end, at 4.50pm the driver back to his sit. Just to do favour to that lady he let us waited till 4.50pm. Now the journey already delay an hour 20 minutes plus it will take another 30 minutes to back to mainland. Totally they delayed an hour 40 minutes.

In between, we are clueless whether can go to washroom or not. We are ladies travelling in this bus. Please concern our emotions.

Thank you.

This post written is to remind and warning everyone.

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I bought my ticket at the station at Larkin and select Billion Star Express bus from Larkin to Terminal Bersepadu Selatan(TBS).
Although the bus arrived 15 mins later, I don't mind with that as many other buses have the similar issue. The bus was new, comfortable and spacious as it has only 27 seats. After picking passenger from Larkin, they were headed to Skudai to pick the other batch people.

After 2 hours of the journey, the bus driver stopped by at Caltex Ayer Keloh North Bound- Gemilang. That time approximately 8.30pm. There are not many of the vehicles at the station. The bus driver didn't announce how long he would stop. So, I went ahead and confirm with him before I get down from the bus. He said bus would resume in 10mins.

There's the moment when my nightmare started. The bus driver just leaves me out at the petrol station. I definitely sure that I was in the washroom less than 10 mins. At that instant, I'm loss and frighten when there're less than 5 vehicles. No car willing gives me a ride as I could understand that they are also concerned their safety and I just a stranger to them. No buses stopped there as well. This station is a just a place where people would just stop to refill their petrol and go to the washroom.

After 15mins, I saw a bus stopped by for passenger for washroom. I went approached without hesitating. Thanks God. This bus is also going to TBS as well. At that moment, my way back to KL has solved. The next problem was to get back my belonging on the bus(Billion Star Express). I searched the official website. There are several numbers provided but mostly cannot be get through even the hotline as well. Only able to gotten through the agent of Billion Star Express Penang. In the end, got a number of 011 with the name of Encik Dark who able to get trace of the bus.

Finally, the bus that gives me a ride arrived TBS at 11.00pm. Billion Star express arrived earlier. When I walked toward the bus, obviously the bus driver knows I'm the girl that they leave out because I was with hat, mask and with bright long sleeve cloth when I get down the bus. I questioned him, how can you go without confirming the number of passengers. I even questioned him, before I get off, I ask you how long you will stop. You answerred me 10mins. He noded his head.

This action of the bus driver is irresponsible.
-Have you even think that what will happen to person suffer?
Perhaps, I am traumatized!

I am now onboard the billionstar express route Tbs to larkin & pasir gudang. Plat numbe KDW2311. Bus supposely depart on 7 pm but delayed one hour. on 8 pm we finally departed but the bus driver not directly go to Larkin as supposely. Instead the bus driver taking a detour to Kajang and stop at many place in here which I didnot know the reason of it. This is the first and the last I used your bus due to this problem Please fix your services.

On 27Jan2020 driver of AKK 6815 from Penang to JB 9:10pm trip ignored my request for toilet break even though we've been on the road for 4hours plus.
It's terribly upsetting that a customer is treated as if he's purposely making the request to "delay" the trip.
The company needs to look into the services provided and at least have basic manners when communicating with others.

What kind of punctuality is this? No time management?! As scheduled 1159pm but it's already 0045am and still no sights of the bus! Please reflect on your service and time management, if this continues, you maybe might think of stopping to provide such bus services. You are totally wasting everyone's time.

Do you really spend time reading all these complaints? If yes, then why isn't there any improvements since your rating on Google is only 1 star. If no, what's the point of having this.

Do some self reflection and stop wasting your customers' time. We pay you to expect good service which you promised to deliver but yet we are getting a service only worth maybe 10% of what we paid.

I am writing this complaint feedback that I felt very disappoint and angry. I came earlier 10.45 as my bus ticket I had bought was 11.32. When I approached to the counter, that malay lady said it was too early. I went to the counter second time （11.00）pm, the lady told me it was not ready yet, I was told to be called when it's time. And yet I didn't heard any call until I saw many people queuing, I followed. 11.15 pm, that malay lady said the bus went off, another driver popped out and said all those going back to ipoh, penang, kk... Following location... Follow him. And so I followed him, I saw a very lousy bus I questioned him, where is my vip bus that I had bought, why the bus is not matched that what the ticket has indicated. The driver gave me a [censored] answer. Public holiday what can I do?, I spent 120 dollars to purchase a ticket for a long trip and what yr company had returned back to me. I bought a bus ticket which had the facilities, wifi, usb all those and now I am sitting a lousy bus that has nothing inside that yr page website has mentioned? Please do me a refund as it was not fair to me！ others spent cheaper than my fees and they are sitting same with me ！

Bus driver scolding passengers for waking up him after stopping for more than an hour and driving ridiculously on the road after that with lack of sleep. This causes the passengers to travel in worry and feeling not safe at all (bus from Shah Alam to JB Larkin. Bus delayed from 9.30am to 10am and it's 3pm now but still haven't reach to any destination. Bus driver told us that he had lack of support and hadn't sleep for a week.

We booked 27 Dec 2019 (8 am) bus from 1 Utama to Pasir Gudang, Johor.
The bus arrived at 10 am (2 hrs delay) and they combine 8 am and 9 am passengers in the same bus.

Furthermore they pick up more passengers at TBS. The bus was fully loaded and 1 passenger travel without seat.

In the end, they did not send us to Pasir Gudang Terminal and forced us to get down at JB check point near Singapore.

我23.12.2019搭凌晨12.30的巴士从新加坡golden tower回tbs 没有巴士号码通知 巴士迟到, 很不负责
我24.12.2019再从tbs回sg ok巴士依然迟到 巴士直接去到jb checkpoint 然后有旅客说是要在larkin下车的 我过了jb kastam 巴士居然只是停在路中间一下 然后就直接走了 我都还没上车 你停路中间是要人家怎样上车? 很不负责?

I took a ticket from penang sentral to ipoh, the bus arrive at sharp 8pm . By right i should reach ipoh at 10pm, when i book the ticket it shows the duration of 2 hours . But then the bus delay the time more than 1 hour at nibong tebal to pick up other passenger . This is really waste of time . I reach ipoh only at 11.30 pm, it shows that the delay of the bus to arrive at ipoh is 1 hour and 30 minutes late . Please improve your transport service .

My bus supposedly to come at 7:15 and it arrive only at 8.

Plus the bus had problem in engine, which make it only able to move in 60km/hr. Why the bus can be so broken. I bought 7:15 bus and I can only reached klang sentral around 5-6, what is the point I buy 7:15 bus and it is more expensive than 10 or 11 pm bus.

This just waste my money and waste my time, when I buy 7:15 bus I expect to arrive ealier. Now I can only sit on a 50 to 60 km/hr bus all the way to klang sentral from Singapore. Then what's the difference if I buy a 10 pm or 11 pm bus? Which is much cheaper. Pleas check the condition of bus before using it.

Last time when I book with billion star, the bus came 2 hour late as well. I don't know what happen to this company is service, but I must say this is the worst I had taken. I only taken this bus service by this company twice and both face problem.

Make sure Billion star take care of customer rights, and check your bus before you use it. You just lost trust in customer.

I am totally disappointed with this bus service. I would never recommend my friends or others to take this bus service anymore. No explanation no solution for example an extra bus. What a bad service

The bus number is 6678.

Date taken bus: 6th December (supposedly 7:15 am) from lavender mrt (in front of McDonald)

AVOID booking from this coach company.
I have booked for their service to Singapore from Berjaya Timesquare at 1230pm but only arrive at 130pm. This was on Saturday, November 30.
There are 6 telephone numbers (3 Malaysia numbers and 3 Singapore numbers) stated on our booking confirmation slip but only 1 can be used. The customer service, a Chinese man was totally not helpful at all.
Can you all just imagine, boarded the bus at 130pm and arrive in Singapore Woodlands Checkpoint at 1030pm with smooth traffic? The driver had several stop just for the sake of smoking. And per smoking break took about 30 minutes.
Not only that, when we were at the JB immigration checkpoint, the driver picked-up ad hoc passengers who are working in Singapore. And each adhoc passengers he charged for RM2 per head.
The bus was also very dirty. Got flies and houseflies. USB charging port not working. Driver not helpful. He can just stand there and see my daughter carry the heavy luggage to be placed at the luggage space.
This will be my first and my last time booking with Billion Stars and I am going to submit this complain to all the travel portal so that everybody is aware of what they can expect to receive from Billion Stars which has NO STARS at all.

We had faced very terrible experience on our holiday at last deepavali day recently. Me and my husband planned to go to the KL for the first time and we are so excited about our trip. Then we planned the trip and bought the ticket from Billion Star Coach bus on online. That day 26.10.2019, we suppose to take off the bus on 12.15 am but we can take off only 2 am due to the heavy traffic on long holiday .
We do understand that kind of situation but we didn't expect for the worst case. They arranged us for one bus to send to the singapore immigration from golden mile then we have to change the another bus after passed through the malay immigration. But their driver cant make it on time and then he stucked at malay traffic so we had to wait under the building around 3 hrs. We started feeling furstrated and once the driver came, he didnt check the ticket and just get on all the passengers who has the billion star bus tickets . Some persons dont have the seat no and they just issued only the bus ticket from billion star :3 . So everyone try to get on the bus as much as they can because they felt tired and they want to reach their destination in their mind. we also thinking the same thoughts. we managed to get two seats but it was far away each other and the seat which i got was spoiled. we don't have a chance to think or choice as we didn't know the another bus when can pick up so I had to put the luggage in front of my seat during the whole journey from malay immigration to KL. When I reached to the KL, my legs were getting swalloen :'( . We hopefully not happen on our return trip but our wishes failed and we faced the worst experience than before. On the return day, we managed to reach the meeting point ( which can find on website ) and waiting the bus.After 45 mins, we were getting worried as we were not sure that is the meeting point or not. There was no staff, no office and nobody pick up our ph also ( ph nos express on their ticket ). We asked around the other bus staffs and luckily they are willing to help us. A few mins later, one bus is coming and then we realise that we are not alone and some people are waiting ahead of us and their bus time was earlier than us . and the girl asked us that there was 2 seats left but separate one and if we want to wait another bus, she not sure when it will come. So we had to accept this seats . After a few hours driving, the driver stopped at one of the petrol station in Malay around 1 hr. after that another bus accompanied with us and another double taker bus also came.The driver told us to change to the another bus. They combined two bus into one bus. This bus sent us to the malay immigration. There, we luckily managed to pass through the custom early and waited around 20 mins on the bus . And the driver told us that he cant wait the other passengers as the police from there were chasing out him. We didn't know that is true or not. But there was only 15 out of around 45 passengers can make it . We told him to wait for them also no use . Once he crossed the bridge and reached to sg immigration, then he announced us that was his ending point. WTH ! The bus suppose to send us to the golden mile, lavender, & etc . Why he didnt tell us earlier and just suddenly announced.
We felt so unfair and angry so that after we passed the singapore immigration, we called the office how to arrange us. That time, we really didn't have any idea how to go back home from the checkpoint . The staff gave us some bus numbers but they had no idea when can the bus arrived. Luckily we checked the grab and we can manage to rent the grab. We took the grab to their office with our own money and explained them the whole situation. Their response is really disappointed to us. They told us that they didnt know the bus who sent us from malay petrol station to sg immigration. They dont have the record of this bus . And they said us that we can't expect for the best service on the long holiday and if we feel unpleasent, just wrote down on the complaint letter. We bought the ticket, early booked and paid extra for VIP class, is this useless ? Nobody have the responsibility ? They ruined our trip and they didnt say nicely why ? Hopefully this review can help a bit to change their service and attitude. We really not dare to go to KL by coach bus and we hopefully nobody will not face the problem like us. Thanks you for reading my story :)