Big Lots review: furniture

I was in Big Lots shopping one day I seen they had a sale on mattresses about three or four of them was stacked up on the side. The ad said mattresses for 227. Mark down from 499. I contacted one of your furniture salesperson ask them how much do I need to put down to hold This mattress? She told me. I put down the money to hold the mattress. The furniture salesperson put a hold tag on the mattress. I'm on a fixed income so I couldn't pay it all off at once so I figured that would be a great way for me to save and get a good mattress. Periodically I would come in and pay on my mattress. One day I came in to pay on my mattress I noticed that it wasn't still sitting in the place it was I asked the Furniture salesperson where was my mattress they said it was in the back. I ask them will they have that same mattress when I get ready to pay it off and come get it I was told yes. I came to pay the last payment on my mattress and to pick it up the Furniture salesperson went to the back came out with a different mattress that I put my money on to hold. I was told if I wanted that mattress I would have to pay extra money but the one that they came out the back with wasn't the mattress I placed on hold it was a Serta plush pillow top mattress.. he came out with a Serta firm no pillow top mattress that was not the mattress that I had my money on. Now I'm out my money and I don't have the mattress that I paid for or wanted. I think that is bad business and I'm very unhappy with the way I was treated at Big Lots.. the picture that I submitted is the mattress that I put on hold and Should of picked up but it's not the one that I got.. feel free to get in touch with me my name is Craig Morris I can be reached at [protected] or my email address is morriscraig.[protected]@gmail.com
Thank you

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