Cashed out money to days ago but no money in my bank account can betway please fix my problem asap
futher on i gave betway a few hours to fix they problem that they was busy with not knowing the issue betawy had was going to take all my money,anyway i waited for the following day to withdrawal my money like as yesterday and still no money in my bank account,
So i checked on betway to try an see what is the problem but all i see is no money because i thought the money couldve reversed because of the problem betway was having.
So i checked today in my bank accountand betway account if the money diddnt kick in yet but there is no money so can u guys please fix my problem as soon as possible
Claimed loss: I know i cashed out more then a R1000 the day before yesterday...
Desired outcome: I would appreciate it if betway could apologise to me due to the issue/problem they had or was busy with.I would appreciate it if betway could just please refund my money I lost plus R2000 extra and i thank you
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Betway ZA
Slow, poor, disgusting service..
All these agents do is lie...
What a disgrace for such a huge company.
Extremely disappointed and frustrated with these people...
Why am I waiting for 2 weeks for my deposit to reflect... After sending proof of payment and everything else requested absolutely nothing has been done about it.
"please allow 48hrs"... Everyday hearing the same [censored] for 2 weeks.
Please refund my money and stop scamming innocent hard-working people.
This is illegal and unfair. Be better.
Payment not received
Cell phone number:[protected] Value: R4000.00 I did a withdrawal via Nedbank send Imali on the 23rd of July 2023. I have received the token. I went to the ATM and entered the details. After entering the details there was a power failure so the ATM kept on restarting. I immediately informed Nedbank. They said that they will refund the money back to betway...
Read full review of Betway GroupIs Betway Group legit?
Betway Group earns 81% level of Trustworthiness
Excellent Trust Notice: Betway Group near-perfect at 81% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Betway Group. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Betway.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Betway.com you are considering visiting, which is associated with Betway Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Betway Group website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Betway Group's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 8% of 0 complaints being resolved.
- Betway Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Betway Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unhappy client
Good day
Can u please assist me.
I have a YouTube channel trying to promote u guys.
But since my last win in July I only put in money and don't even get a free spin. I even tried different times and games.
If u take a look at my deposit u will see. I think I'm blocked somehow. Also keeps saying unable to connect to server. I do have proof ( screenshots)
[protected]
[protected]@gmail.com
Shanel Smit
Kind regards
Shanel
Sent from my phone
Desired outcome: No answer on live chat and on previous email
Deposit
I tried to deposit 3500 INR using upi method. Even after a successful transaction, they didn't credit the money into the betway sports account. it has been more than 24 hours but no response from the customer support. this is my first deposit and I am a new customer . This is unacceptable. Looks like some kind of scam. I will process legally againts Betway whatever it takes if I don't get my moeny back within 24 hours. below are the Details
user ID : TEJA012345
Email : [protected]@gmail.com
Transaction Details:
Order ID
2005_[protected]_[protected]
Amount
₹ 3,500.00
Date
Apr 17, 2023 18:20
Transaction id: [protected]
Reference
[protected]
Legal Action Against Betway for Non-Crediting of Deposited Amount:
Hi Team,
I am writing this email to express my extreme dissatisfaction with Betway's non-crediting of my deposited amount of INR 3500. I am a new customer of Betway, and this was my first deposit, which was made using the UPI method. The transaction was successful, and the amount was debited from my bank account. However, to my surprise, the amount was not credited to my Betway sports account, despite the confirmation of the successful transaction.
As per Betway's policy, the deposited amount is supposed to be credited within 45 minutes to a maximum of 2 hours. However, it has been more than 24 hours since the transaction was made, and there is no proper response from the customer support team. Even after sharing my bank statement, Betway has not taken any action to credit my deposited amount. I have also received confirmation from my bank that the amount has been credited to the beneficiary account.
This is unacceptable, and it has caused me a great deal of inconvenience and financial loss. I am now forced to take legal action against Betway for its negligent behavior and failure to fulfill its obligation to credit the deposited amount. This is a clear violation of consumer rights, and I will not hesitate to pursue legal recourse to recover my deposited amount with all proofs and the response I got from the customer support
I request you to take immediate action to credit my deposited amount and avoid any legal action. I hope to hear from you soon regarding the resolution of this issue.
Withdrawal query
Withdrawal query I deposited money into my betway account which have been trying to withdraw for the past weeks and I have gotten nothing, my account which is registered with this number [protected] and name miracle kesh on your platform, please I need my money to my account I sent a amount of 13100.00 today please I need my money the document you asked for I don't have any please I need my money as soon as possible to my account, its all I have for the now please help me
Desired outcome: Please refund and I would appreciate a respond
Deposited fund was not updated by betway
Hello,
MY beltway Login ID is RinkalK
I have made payment to Betway via Phonepay but not credit to my Bet account
please refer to the details below and update my balance ASAP.
1. INR 10000.00 Txn ID T2304051454489868727307
2. INR 10000.00 Txn. ID: T2304051424530312830030
Total INR 20000.00
Paid To
DHARMESHBHAI JASHVANTBHAI KANO as you requested.
Desired outcome: 1. INR 10000.00 Txn ID T23040514544898687273072. INR 10000.00 Txn. ID: T2304051424530312830030Total INR 20000.00 Paid To DHARMESHBHAI JASHVANTBHAI KANO as you requested.
Trying to get money back
I have sent several (at least 10 emails) emails about this. My sons is underage and his info was used not mine to set up account. I transferred $50 from my bank into that account but obviously could not verify account. ZERO betting was done. I emailed immediately to rectify this situation and used online chat. Multiple emails and online chats were done and we were sent an email asking for my name, relationship, and email address so that money could be returned and this was two weeks ago and still after many more emails there is nothing communicated back? Account is frozen and there is no money returned!
Is this a scam?
Username: Pastrnak
Account Email: [protected]@icloud.com
Full name of parent or legal guardian - LAURIE BAMBRICK
Relationship to parent or legal guardian - MOTHER
E-Mail address of parent or legal guardian - [protected]@GMAIL.COM
This is ridiculous
Desired outcome: send my $50 back
Winnings
I have lodged a complaint with Lungile from contact centre with reference no. 1782165.
It is very disappointing to have noticed that history data has been clear from my games and it was showing when the complaint was lodged.
I was playing different games, the last game I played which gave me winnings stopped and I could not do anything until I refreshed my screen. when I checked my balance, everything was wiped. I call the contact centre to get very disturbing information.
I was expecting speedy recovery from this side but until now there is no communication.
Kindly attend to this matter
Moagi Motshoane
account no. [protected]
Amount stuck in between more than 10 days
Hi Team,
I had made the payment to the betway but my mistake was I made it from my wife's account and later I saw that if there is a name mismatch then amount will be refunded to the original payment account. I sent the screenshot, I sent the bank statement still no response. they keep on asking for the bank statement with the bank logo, full name mentioned. I keep sending and my 4000 Rs. is stuck. is there any way get rid of it? I am sure that I won't use betway for any purpose in the future once i get my money back.
Desired outcome: Company keeps on asking bank statement whereas I have sent many times.
My betway id is cutedevil308. payment made as on 14 Nov 2022 at 12:42 PM to acron23.07@cmsidfc through upi. they are just turning me round and round.
Payment not received
Hello my name is Jenna boltz I have an account with betway and was woundering if you can help me. I spend alot of money at this casino and ended up winning I have been waiting 5 weeks I've sent in multiple documents and no reply to emails. I am a single mom of 4 and desperately needing this cash I'm losing everything before Christmas if I don't end up getting the money that shows paid on my account I may have to send all live chats and proof of sending documents in as I have no other choice I will be homeless. Can someone help me!
Desired outcome: My withdrawl
Bet complaint
I placed a bet of over 0.5 odds over the the team won 2-0. And the result says its under 0.5 the ticket is a loss who ch I know is not right. Tried using the Betway chat no response at all. Contacted Twitter no respinse
Desired outcome: I would like a reply to my query. sam.[protected]@gmail.com
Betway esports bets
I made a deposit which never deposited in betway account. Later on they told me to wait for 15 business days where as standard time is 5 working days as per banking procedure for reversal. I have provided proof that transaction was successful from my side and banking side however betway team said they need more time to contact back end team and team working on it. after 6 months out of the blue i got email from betway support that they need more information i replied what kind of more information they need ? The reply i received was we have not received any reply from you hence we are closing the complaint. This is purely fraud. I checked online and in India alone betway has 30,000 + complaints means they are just scamming people and stretching the complaint till customer let it go. Apparently I don't . I am going to contact all the similar customers and file law suit against this fraud company.
Desired outcome: Need refund of all the complaints raised with interest.
I won a virtual bet but betway Ghana is refusing to pay money
I won a virtual bet on the 12/09/2021 at exactly 4:39 pm on betway Ghana platform but it was stalled and eventually attributed to technical problems. All losses on the other hand were instantly resulted but wins were stalled. I know this because there are other winners whose wins were stalled but not losses. I placed another bet right after the stalled, won bet and i lost, it instantly resulted automatically. I have a slip that shows i won the bet but the money paid was my wager amount. Transaction summary also indicates a payout but not a refund. If it's supposed to be a payout why not pay the actual amount i won
Desired outcome: I want my full payout amount
refund not received
hello i have deposited 20000 INR in my betway account and it does not reflected in my betway account and betway is not refunding my amount back they are playing with me since 4 months please take a serious action on them and ask them to refund my money back they are not giving refund every time i have all the proofs and still they are playing with me
Desired outcome: i want my refund back
1
Hi,
I had requested a withdrawal of INR 310000 on 2nd november and on 11 nov i get a mail saying that the transfer was unsuccessful.
I have been withdrawing and depositing from the same bank account since i started playing on betway...even last month i withdrew money into the same account.
In the mail, the customer service and on twitter they are insisting to change my withdrawal method, which I am not comfortable doing as everything seems fine and also I may not get my money at all if I try doing it...now they have withheld my money until I change my withdrawal method.
Inspite for playing on betway for a long time, did not expect this.
Kindly help resolve this issue at the earliest
Username - raj180219
Mail id - Raj.obli@gmail.com
How betway stole my money
Hi guys
My name is Robert Lephalala
How betway stole my money
I have an account with betway for the past 3 years
And on 15 of march 2021 I had money in that betway account
On 15 of march 2021 there was an amount of 5000 that was withdrawn from my account and immediately I contacted betway telling them that money was withdrawn from my account and I don't know by whom and how
The response I got from them was that money was processed to your capitec bank account and two days later there was no money coming in my account, after a week they told me that money was paid into a different account that I I don't know. According to my knowledge betway don't pay funds into the bank account that is different to the betway account holder
Withdrawal
Hello Betway my withdrawal amount 54300 rupees 45 days over but my money not credit your Betway team iam daily Costmer support sending msg but your Betway team no response me sir plzzz credit my money
My withdrawal amount 54300 rupees 45 days over but not credit my money iam daily your Betway team Costmer support sending msg your team no response me daily plzz credit my money your Betway team no response me sir
fraud, account is blocked
I won over R350 last night and I requested for ewallet nothing came through, later on they blocked the account and I just placed another bet. I've been waiting the whole day and I've tried to contact them but there's no answer or feedback. Please assist me, how possible could gambling community allow such atrocity, I've been gambling with Hollywood bet and never experienced such thing before.
betway casino
betway is fraud.the 30000 which i have won in betway hasn't been paid and they have blocked my account as well.
( i had won a 30000 blackjack bonus for getting a 777 which never got paid.instead they have blocked my account so that i can't have a prof.but i taken a screenahot which is attached so that i have a proof.in order to supress the data they have block my account.
2) they customer service agent had made a fragility statement that 1000 is send to my account whereas i can see no such transaction has taken place.
3) they had denied me a cash out option where i had won cracking cashier bet of more than 7000.its attached in the email.
Its completely a fraud site.request to blacklist it.
Nothing has been done.
withdrawal insecure
Just a heads up on an incident that happened to me, with Betway. Withdrew £20 from my account, only to find that it had actually been debited from my account. So making an overall loss of £40. Emailed them, had various replies from it's been payed, go to the bank and ask what a minus and DEB means next to the so called withdrawal, send us a bank statement etc etc. They have not corrected the problem and have stopped emailing me.
Overview of Betway Group complaint handling
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Betway Group contacts
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Betway Group phone numbers+356 21 490 426+356 21 490 426Click up if you have successfully reached Betway Group by calling +356 21 490 426 phone number 1 1 users reported that they have successfully reached Betway Group by calling +356 21 490 426 phone number Click up if you have UNsuccessfully reached Betway Group by calling +356 21 490 426 phone number 1 1 users reported that they have UNsuccessfully reached Betway Group by calling +356 21 490 426 phone number
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Betway Group emailssupport@betway.com100%Confidence score: 100%Support
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Betway Group headquarters9 Empire Stadium Street, Gzira, GZR1300, Malta
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