Lincare Holdings review: no response for cmn request to start patient on bipap

Rose Marcellus-12/21/1949 is on CPAP with Lincare and Doctor has not been able to normalize AHI on CPAP despite pressure changes. Pt had in-Lab CPAP to BIPAP titration study 8/25/2018. Order faxed to Lincare Bethel on 9/13/2018. Lincare Bethel did not process the order. The patient did not tell the Doctor that she never received her BIPAP until 2/13/2019. I did contact Lincare Bethel with again, no response. Order refaxed from Doctor's office in March 2019. Again, no response. I have been calling DAILY the last week regarding this patient's BIPAP. I even spoke to Area manager, Tim, and again, no response. All paperwork has been faxed from this office and has been verified that the Bethel office did receive the paperwork. I spoke to Yenesie(? spelling?) at the the Corporate phone #. She did get Sandy, Lincare Bethel manager, on the phone. Now Sandy is saying the Bethel office did not know that they cannot "Paper" fax, they must "efax" How is this office running? I have several other patients that have Lincare for CPAP. I am 100% dissapointed every time I call that office. I have left many messages with the Service and 100% of the time, have never received a call back. I understand that they are short staffed, but Lincare Corporate does not seem to care about the lives of patients. If Lincare Corporated did, they would be staffing that office with competent people to get the job done. I know Sandy, Denise, Dee, Laura, and Kylie, RT care about the patients, but the volume of orders very much outweighs the amount of hours that these people have to process all these incoming and continuing orders. Please get them help!
Sincerely,
Diane Laufer, RT
Pulmonary and Internal Medicine Associates
15 Corporate Dr
Trumbull, CT 06611
203.261.3980