Menu
Register
Write a review File a complaint
BestCanvas.ca Customer Service Phone, Email, Contacts

BestCanvas.ca
reviews and complaints

BestCanvas.ca's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.bestcanvas.ca
www.bestcanvas.ca

Learn how the rating is calculated

1.4 10 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BestCanvas.ca reviews 20

ComplaintsBoard
T
1:38 pm EDT
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Fantastic Canvas Printing Company with Peculiar Sizes and Great Prices

This company is seriously awesome! I'm definitely planning on buying from them again. The price was beyond good for what I got. The quality of the print is fantastic, yet there are a few minor black marks, but they don't remove from the greatness of it. I decided to use this website because of the fantastic prices, but also since they had such peculiar sizes, which no nearby shops had. I went with a 16x24 canvas because it allowed me to keep the whole focal point of my photo without chopping anything off (this is usually the standard aspect ratio most shops will offer). Like many others, I anticipated this site was based in Canada since it's a. Ca domain (another reason I ordered from them), but it turns out they're in Florida. I was anxious about a long wait time in the period of the pandemic, but it was printed and shipped the following day and arrived a little over a week later. Prices are in CDN dollars, and I didn't have to pay any extra duties, taxes or fees even after crossing the border. After reading some of the reviews, I was a bit hesitant, but at the price, I figured it was worth giving it a go; it was a quick, simple, no-fuss transaction, and I'll be using this site for all my canvas printing. If I have a terrible experience or if the canvas fades or cracks before it should, I'll make sure to update my review, but until then, I'll be telling everybody about the amazing picture hanging in my house!

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
H
1:16 pm EDT
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Beware of Bestcanvas.ca: Poor Quality Prints and Frames, Terrible Customer Service

to see. I spent a whopping $600 on prints and frames, and was extremely disappointed with my order from bestcanvas.ca. When the order arrived, I noticed shipping damage immediately. Some of the prints were broken, while others were misprinted. I contacted their customer service team, and they asked me for pictures of the damage.

I sent them multiple emails with the pictures attached, but they claimed they couldn't see them and instead asked me to use a 3rd party transfer site. After I complied, they told me to destroy my entire order to get a refund. I did what they asked and sent in proof, but they refused to issue a refund after all that hassle.

To add insult to injury, BESTCANVAS did not wrap the canvas prints properly, so most of them arrived with shipping damage. The metal print that I ordered had damaged corners, and the print wasn't even placed correctly. It even cut off half of my watermark, and the color was dull and lifeless.

The framed photos were another disappointment. They were framed with foam and had a thin plastic veneer covering, while the "glass" was made of cheap plastic. The inside of the frame was filled with white particles, and the cardboard backing was just as low-quality as everything else. Worst of all, the print underneath had printer head lines all over it, making it look extremely unprofessional.

I can't believe I wasted so much money on such poor-quality products. I'm writing this review to warn others to steer clear of bestcanvas.ca and find a company that actually cares about the quality they produce. I have attached some pictures of my experience, so you can see for yourself what a terrible job they did.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
S
11:41 am EDT
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Disappointing Experience with BestCanvas.ca: A Review of Metal Prints and Alternative Canadian Companies

So, I'm here to speak on my experience with BestCanvas.ca. Honestly, I thought it could work, but in the end, it didn't meet my expectations. I had made an order some years back and it was disastrous - I received a print that was damaged and another one where the image was cropped. They offered me a small discount on my next purchase, but I didn't take them up on their offer. However, this time around, I decided to give them another shot because I wanted to try one of their metal prints. Let me tell you, that was a BIG mistake on my part.

The so-called "metal" print is just a matt print glued onto metal and when I received it, the print had a damaged corner which made it unsellable. Honestly, it was ridiculous. They didn't even try to protect the corners or the image for that matter. I was so disappointed and to top it off, they are not even Canadian and their prints come all the way from Florida, which means extra duty fees for me.

I tried contacting them multiple times via email and phone calls to try and get a replacement for my damaged print, but they ignored me every single time. It was so frustrating and unprofessional. I don't think I'll ever purchase from them again.

However, I did come across two fantastic Canadian companies - PrintPartner and Canvas n Decor. They produced excellent quality metal prints. When I emailed them, they were easily approachable, professional, and willing to help. They accepted TIFF files which was great because I wanted to make sure my images were perfect. Their prices are a bit on the higher side, but trust me, they are totally worth it.

In conclusion, if you care about your images and want to make sure they are displayed or sold with the utmost quality, I would suggest going for quality over cheap discount places like BestCanvas.ca. They claim to be the best, but in reality, they are not. I don't usually write negative reviews, but I felt like I had to share my experience so that others don't go through the same disappointment I had to face.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Disappointing Experience with BestCanvas.ca: No Order Editing or Cancelation Allowed

I gotta say, BestCanvas.ca really disappointed me. It was such a bummer, like why can't you edit or cancel your order after paying? Like seriously, I ordered my Large Canvas on Monday October 19th at 8:57pm and like within the hour I realized I ordered the wrong darn picture! So, I immediately emailed them but then got no reply and when I tried to call them, I was put on hold for like EVER. So, I emailed them again, still no luck, and then I got an email the next morning saying to confirm my order number, which I did immediately. But then, another agent finally wrote back like 5 hours later saying they couldn't do anything to help me because the "whole process is automated". Ugh, like seriously? I emailed them two more times after that and didn't even get a response. I mean, if they can't even edit your order, even if it's just a few hours after paying, then I say skip them and go with another company. I only picked them because of the good reviews, but mine is definitely not one of them.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Disappointing Experience with BestCanvas.ca: Poor Quality and Unhelpful Customer Service

I gotta tell you guys, I bought a canvas from BestCanvas.ca a couple years ago and it was a real winner! Gorgeous, simply gorgeous. But my most recent purchase was a total flop. I mean it was baaaad. Instead of getting my canvas on a thick frame like I wanted, it was on a regular ole frame. And don't even get me started on how poorly it was stretched! There were so many ripples in that fabric, even the shrink wrap couldn't hide it! Thankfully, customer service was pretty cool about it and offered to reprint it for me.

I was super excited to get my new and improved canvas. But when I opened up that box, my heart just sank. Yeah, it was on the right frame and everything, but they didn't put any packing materials in there to keep it from sliding around during shipping. So all my pretty colors were wiped off the edges. Naturally, I asked for my money back. Know what they said? "We'll refund you, but only if you destroy the canvas and send us a pic." Can you believe that? I mean, I get trying to save on shipping costs, but why destroy a canvas that's still usable? How about just making better quality products in the first place?

So yeah, don't bother buying from BestCanvas.ca. They're not worth your time or money.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Avoid BestCanvas.ca for Photo Printing - Disappointing Quality & Service

I thought that BestCanvas.ca was going to be a great option for my photo printing needs, but I was disappointed from the start. My recent orders from them have been filled with errors and shoddy work. First, I received a canvas with a white border that overlapped onto the main body of the photo! I mean, come on! It was unacceptable. And then, I recently decided to order an aluminum print from BestCanvas.ca which was not cheap at all, costing me over $50. I even had to pay separately for the mounting hardware that was clearly stated on the invoice that it would be included in the box, but no! It was not there, this was so frustrating since I had to forfeit more money.

What's worse, the aluminum print had bubbles all over it that were not expected, and the upper right edge of the metallic photo was irreparably bent! You would assume that a costly item like that would be packed with a lot more care and attention. They just put the photo in the box with no padding material other than a membraneous piece of foam. That's just cutting corners and being cheap! Plus, it's no wonder that it got damaged during shipping and handling.

Trying to claim the damage was also a complete waste of my time. The customer service at BestCanvas.ca was almost non-existent - it took me forever to get ahold of them and when I finally did, they were unresponsive. They asked me to provide photographic evidence of the damage, which I did, but it was an uphill task to confirm their receipt of it. It was an unpleasant experience; dealing with them felt like pulling teeth.

To sum up, stay away from BestCanvas.ca. There are many other photo processing companies out there that do it better and are more reliable with customer service. As the old saying goes, "You get what you pay for." However, that was not true in my case since I spent a lot of money on an item that they did not deliver well. I am glad that I got my money back for the merchandise, but it changed nothing about the bad experience that I had with them.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Unacceptable service from BestCanvas.ca - A warning to potential customers

I placed my order for a canvas on BestCanvas.ca on November 30th. The payment was received promptly by Mastercard on the same day. I was told that my package would be delivered via FedEx Ground within 5 to 7 business days. However, after two whole weeks, I still hadn't received anything.

Feeling frustrated, I called their customer service on December 14th to inquire about my order. To my surprise, they informed me that the order had gotten "lost" in the system. This was definitely not what I had expected from a professional business. I felt like I had been robbed of my hard-earned money.

The representative spoke with his supervisor, who told him that it would take about a week to ship the order to me. I found this extremely vexatious considering that my paid shipping was to have gotten my order to me on time for a family Christmas gift. I was informed that the order was yet to be printed or shipped. This was a clear case of a lackadaisical and unacceptable service provided by BestCanvas.ca.

I sent an email to BestCanvas.ca's customer service on December 17th enquiring about the order. They apologized and promised that it would arrive before the Christmas holiday. However, that wasn't the principle of the issue at hand.

The worst part is that after almost three weeks of waiting, I still hadn't received my order. On December 19th, I called and asked after my order. The representative put me on hold for over 30 minutes! I hung up and called back to speak with another representative who apologized for the situation and provided me with a tracking number. I was told that my order would be shipped via priority overnight shipping and should arrive by Friday at the latest.

I am still waiting for my order to arrive. I have recently discovered that there are multiple complaints about BestCanvas.ca's services online. In my opinion, businesses such as these do not belong in the market if they're not capable of delivering on their promises. It's an outright scam!

I've filed a complaint with the Better Business Bureau and other appropriate bodies to take an action against such unacceptable business practices. I hope no one else falls prey to BestCanvas.ca's poor service delivery.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Stay Away from BestCanvas.ca: Horrible Quality and Terrible Customer Service

The BestCanvas.ca company is not the greatest. Do not let their prices fool you, they are offering cheap prices for a reason. I purchased a canvas from them a while back and it was horrible quality. I used a picture from a professional photographer with high resolution, but the canvas was so blurry that you could only see it from afar. However, I decided to give them another chance, which was a big mistake. The second time was even worse. When I made a mistake while ordering, only a part of my order went through and I tried calling the customer service number several times without success. I was told they were too busy to take my call which was not cool. Eventually, I had to submit the remaining order separately which resulted in me having to pay $30 shipping which was not fair since I should have qualified for free shipping. I immediately sent an email to the company requesting them to refund one of the shipping charges and I was told it was not possible. The entire time, I was treated with so much disrespect and rudeness. I had to waste my valuable time and ended up spending $30 extra on something that may not even meet my expectations when it arrives. I suggest that you look for a different company to help you with your needs instead.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Disappointing Experience with Bestcanvas.ca - Poor Quality and Slow Delivery

I gotta say, my experience with Bestcanvas.ca was definitely not the best. I was looking to get two images framed for my living room and stumbled upon their website. Their prices were pretty good and the finished products looked nice, so I took the plunge and ordered on October 27th.

I was eagerly waiting for my frames to arrive, as I had just redone my living room decor. When they finally arrived on November 14th, I noticed right away that something was off. The box was small and when I opened it, I found that they had only printed the photos and not framed them like I had ordered.

I contacted them immediately and while they did offer to replace the frames, they wouldn't send them express without me paying even more money. I had already paid a decent amount for the frames and shipping, so I was pretty disappointed.

It took over a month for the frames to finally arrive and when they did, I was even more disappointed. The quality was lacking and the frames felt cheap and flimsy. To make matters worse, there was a defect in one of the photos, making it look like it was creased or wrinkled.

Overall, I would definitely not recommend using Bestcanvas.ca. They were slow to deliver, unhelpful with my concerns, and the quality of their products left a lot to be desired. Save yourself the time and money and go somewhere else for your framing needs.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

BestCanvas.ca Bestcanvas.ca Review: Great Prices and Quality Prints, Excellent Customer Service!

Update: Oh my gosh guys, I gotta tell you about this site called Bestcanvas.ca, it's freakin' awesome! I had some trouble with my prints at first, but after contacting their customer service team, they shipped me a whole new set of prints that were perfect. I was blown away!

Now, when I first ordered my prints, I only gave them 3 stars because there were some issues with how they were framed and shipped. But let me tell you, their prices were sooo good, and the quality of the actual printing was fantastic. I ordered 10 prints of different sizes ranging from 30"x20" to 40"x30", all related to my favourite fantasy art. And let me tell you, the colours are so vibrant and beautiful, it's like they came to life!

However, I did notice some issues with the frames. One of the frames had a completely misaligned corner, which made the canvas look stretched and weird. Three of the prints were stapled poorly, causing a wave-like effect. A few others didn't seem to be stretched enough and were a little loose on the frame. Also, all 6 of the larger prints had an outlined edge of the frames that were visible, which was super frustrating.

But when I contacted their customer service, they immediately responded and shipped me a whole new set of prints that were perfect. The second set arrived much quicker and were packaged so well, with cardboard placed between prints so they wouldn't lean on each other in transport. The colours were spot on and the framing was tight, with no alignment issues. I couldn't believe how amazing the new prints were, and the customer service team made the whole experience so much better!

Now, I will say the original prints did have some colour issues that I didn't notice until I received the new ones. The skin tones were a little too pink and not flesh coloured, which was a bit of a bummer. But the new prints were absolutely perfect and I couldn't be happier.

So, if you're looking for great prints at amazing prices, Bestcanvas.ca is the way to go. And if you do run into any issues, their customer service team will make it right in a jiffy! I would definitely order from them again and highly recommend them to all my fellow art lovers out there!

Read full review of BestCanvas.ca
Hide full review

BestCanvas.ca complaints 10

ComplaintsBoard
C
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca BestCanvas.ca Review: Total Scam, Avoid at All Costs

I gotta tell you guys, I was really disappointed with BestCanvas.ca. I ordered a blanket for my niece as a Christmas gift, with the guarantee that it would arrive in time for the big day. But guess what? It was a no-show. I waited and waited, but the darn thing didn't arrive until over a week later. I tried calling the phone numbers listed on their website, but neither of them worked. And when I tried to track the shipment with the number they gave me, it was a dead-end. I was gettin' pretty frustrated, I gotta say.

As if that wasn't bad enough, when the blanket finally did arrive, I had to pay extra at the door 'cause of customs fees. Now, hold on a minute, I know what you're thinkin'. Didn't I read that BestCanvas.ca pays customs fees on their website? Well, you're right, I did. But they didn't do it for me, and I was pretty ticked.

So I sent some emails to complain, but nobody got back to me for over two weeks. When they finally did, they offered me a stupid voucher for my next purchase. Like, seriously? Do they think I'm that dumb? No way am I throwin' any more money their way. I told 'em I wanted a reimbursement, but they haven't said anything yet. If I don't hear back soon, I might have to take some legal action.

I hate to say it, folks, but BestCanvas.ca is a total scam. These guys are just a bunch of con artists. And the worst part is, there are plenty of other legit companies out there that offer the same product. Don't waste your time and money with these jokers.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
G
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Mixed experience with BestCanvas.ca: Good quality but frustrating customer service

I been using BestCanvas.ca for a good couple of of years, I got to say they do good job. So I decided to give them another shot and placed a $300 order a week before Black Friday. I wanted to get some Christmas gifts made for my kiddos and extended family members - some of whom live far away. However, when I tried to put my postal code for shipping, it just wouldn't accept it. No matter what I did, it kept telling me it was the wrong one. Then I thought I'd try paying with PayPal, but I still wasn't able to get the Black Friday discount that I wanted. I figured I'd give them a call at around 10 minutes to 4, but when the time came, I just got a recording saying that they were closed for the day. That was pretty frustrating, I tell you what.

So then I thought I'd try emailing them instead. I wrote out a lengthy message explaining my situation. But then when I went to hit "send," I realized I hadn't read their response to my first email, which was to say that my order had actually gone through and I did get the discount! I had two more $300 orders to place, and while I know it's a process, it was still pretty inconvenient that I wasn't able to get anyone on the phone to help me sort it out.

I understand that sometimes there are website glitches, but it just seems like they could've done a little more to help me. I ended up deciding to go somewhere else because I just wasn't getting anywhere with their customer service. All I kept getting were form-letter responses that didn't seem to be tailored to my specific problem.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
K
12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Bestcanvas.ca: Broken Promises and Delivery Delays - A Customer's Warning

Bestcanvas.ca is a company that I had the chance to order from, but it turned out to be a bad experience. At first, I thought they were a Canadian company, but it seems that they aren't. I placed an order for a client two weeks ago, and surprisingly, I received a tracking number just two days after that. I felt satisfied that my order was being processed quickly, and I was just waiting for the product to be delivered. However, when I checked the tracking number, I realized that nothing had been updated on the UPS website.

Feeling anxious about the order, I contacted Bestcanvas.ca to inquire about its whereabouts. I spoke to a customer service representative and was promised that the product was on its way and I would receive it soon. Unfortunately, after waiting for a week and a half, I still hadn't received my order or any update from UPS. I decided to try contacting the company again, and on two different occasions, I was promised that they would reprint and ship the product immediately.

I was even promised 2day air mail, which I thought would make up for the disappointment. However, I still received no tracking number, so I called the customer care team only to be informed that they hadn't reprinted it yet. To my dismay, I was told that the shipping time could not be faster than 6-7 days, which was not what they had promised. After all the broken promises, I felt like Bestcanvas.ca was being dishonest with me.

It's sad to say that I may have lost a client due to this experience. If Bestcanvas.ca eventually gets it right this time, and the product is delivered, it will have taken three weeks from the order date to receive it. For a company that promises quality products and services, this is a big letdown. I hope this review serves as a warning to others considering using Bestcanvas.ca.

Read full review of BestCanvas.ca
Hide full review

Is BestCanvas.ca legit?

Our conclusion: After a detailed review, ComplaintsBoard finds BestCanvas.ca to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, BestCanvas.ca is known for their high standards and safety. If you're thinking about dealing with BestCanvas.ca, it's wise to check how they handle complaints.

BestCanvas.ca earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

BestCanvas.ca has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bestcanvas.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for BestCanvas.ca have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While BestCanvas.ca has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • BestCanvas.ca protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to BestCanvas.ca has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Terrible Customer Service and Shipping Delays - BestCanvas.ca Review

So, I wanted to buy two items for a gallery and a gift, and I was browsing through the web like you normally would before buying stuff online. I came across BestCanvas.ca and decided to give them a go. Before I proceed further, I must mention that I am not really good with all the technicalities and all the procedures which is obviously a common trait among average joes. So, I ordered two items from them, and the shipping page read it will only take 3-5 days for the items to arrive.

However, the 3-5 day period passed, and I didn't receive any updates on my orders. That's when I realized that I had to follow up myself, like most of us typically need to do. So three weeks later, I contacted them again, and shockingly they hadn't even processed the order! The real kicker is, I had already been charged for the order. Like, whaat? And when I asked them about the order and the delay they didn't seem much concerned, and they didn't even offer any discounts or anything like that even after I complained. So, as you can understand, I was feeling very disappointed with their behaviour and felt a little hopeless.

I had paid for a spot in a gallery expecting that the items I ordered would arrive on time. But alas! Because these guys were late and didn't tell me, I didn't have anything to show in the gallery. They didn't even bother to notify me, which put me in a little bit of a tough spot. I mean, if they had only notified me, I would have made preparations to create another item, but here I was, hopeful that it would arrive in time. If I hadn't followed up, they wouldn't have sent me the order and would still have charged me! That's how bad it was!

Their customer service is undoubtedly the worst I have ever experienced! Although the product quality could still be passable, and the prices seem reasonable, the horrible customer service will make me never ever go back! In fact, I would rather pay a little bit more than to go through such an awful experience again! I'm totally done with these guys, and I'm definitely going to badmouth them to anyone who would even think about asking me.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca BestCanvas.ca: False Advertising and Shoddy Business Practices

That company BestCanvas.ca really let me down. They advertised this blanket as extra-thick premium plush for only $35. So I thought I was getting a great deal, but boy was I wrong. My disappointment knew no bounds when I got this blanket that was paper thin and definitely not plush. To add insult to injury, the total ended up being $63! What kind of shoddy business practices are those?

And when I asked for a refund, they tried to make it my problem. They said I had to cut through the blanket to get it. Which makes no sense to me. They claim it's environmentally friendly because they save on shipping, but how is that environmentally friendly? I mean, it's just going to end up in a landfill anyway because I'm not cutting through something that has a print I love on it.

If BestCanvas.ca really wanted to be environmentally friendly, they should donate to the homeless or something. Sure, it might not be as warm as a proper blanket, but at least they're doing something good for the community. But I guess that's too much to ask from a business that promotes products that don't exist.

I'm attaching pictures to show you what I received. As you can see, it's nothing like the advertised product. I'm so ashamed that I fell for their scam, and I hope nobody else makes the same mistake.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Unreliable and Disappointing: My Experience with BestCanvas.ca

I am not pleased with my experience with bestcanvas.ca. Initially, I had high hopes for the company. I ordered a blanket for Father's Day back in May. I thought I had plenty of time to receive my product. Sadly, June has arrived and I am still waiting for my blanket. What is going on over at this company?

When I contacted them about my order, they had no idea what happened to it. According to them, my order was never received by their shipping partner UPS. That's odd because I received an email confirming that my order was on its way. Anyway, they offered to replace my order and promised that it would arrive within 10 working days.

It's been almost a week since I was told this and still, no email, no tracking information, no signs of my order being shipped. I'm starting to think that it will never happen. I'm beyond annoyed at this point. I have now requested a refund, but I have a feeling that this will be a long and tedious process.

I'm not the only person who has experienced issues with bestcanvas.ca. I've noticed that other people have left bad reviews too. That's not a good sign. I'm extremely disappointed, and I won't be ordering from this company again. They're nothing but a scam, and I wouldn't recommend them to anyone.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Disappointing Experience with BestCanvas.ca: Promised Christmas Delivery, But Still No Blanket

We purchased a printed blanket from BestCanvas.ca for our son as a Christmas gift since they promised guaranteed delivery before the holiday. However, to our dismay, Christmas has passed and we still have not received the blanket. Initially, we were informed that the shipping service did not provide tracking and were left waiting in anticipation for its arrival. It was frustrating since we had no idea when it would arrive.

We decided to reach out to the company to express our concern and aggravation about the situation. Instead of an immediate solution, they gave us a voucher for a future order and assured us that the item would arrive soon. We waited an additional week, but the blanket never came.

The situation continued even after New Year's Day. We followed up with the company again, and this time they finally provided us with a tracking number. However, the tracking information became inactive on December 29th, with no follow-up updates. We checked with UPS regarding the tracking number, and they advised us that the format was incorrect and that the shipper needed to contact them to get more information.

We sent two emails this week to BestCanvas.ca, hoping for a final solution to the ongoing situation, but have not received any response. It was devastating for our son to not receive his gift on Christmas day, and to continue this problem is exceptionally frustrating.

Although we cannot comment on the product quality, we believe that the overall experience has been disappointing. It is just unfortunate how things turned out, and we sincerely hope that BestCanvas.ca will provide solutions to its customers' problems in the future.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Bestcanvas.ca Review: Poorly Cut Metal Prints & Neglected Acrylic Piece – Disappointing Quality & Lack of Control

I recently ordered some prints from Bestcanvas.ca for my wildlife photography. I was excited to receive my 3 metal prints and 1 acrylic piece, but alas, my excitement turned to disappointment. When I opened the box, I was shocked and dismayed to find that all 3 metal prints were poorly cut. Not only were there multiple jagged pieces sticking off of them, but several of the corners were compressed and cracking. One of the pieces even had the metal showing through the photograph in one corner due to a tear caused by the poor cutting.

As if that wasn't bad enough, the acrylic piece was also showing signs of neglect. The backing was already beginning to peel off in one corner, and upon closer inspection, I saw that there were small scuffs on the acrylic surface. It's clear that this order shows a lack of quality control. How could a company allow such poor work to slip through?

It's no wonder that Bestcanvas.ca is one of the cheaper options in the market; they must be cutting corners, rushing their work, and neglecting the quality control to keep their prices low. It's such a disappointment, as I had high hopes for my order. I wouldn't recommend this company to anyone looking for high-quality prints.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca Disappointed with Misleading Site and Lost Shipment - Bad Experience with Online Baby Blanket Retailer

So, I saw this site online and thought they were a Canadian company because of their ".CA" domain. But turns out they're in the USA (Miami) and I feel a bit mislead. Anyway, I ordered a baby blanket for my friend who lives in the same area where I'm going on vacation. The ordering process was alright, but then a few days in I saw there was no update on the shipment from UPS. When I reached out, they told me they lost it! What a huge inconvenience for me because I wanted to see the blanket and make sure it was up to my standards before giving it to my friend. They apologized, but words don't fix a problem like that.

So they sent me a second order--this time to my friend's address--but I still didn't get to check it for quality beforehand. The first order fiasco did at least result in them crediting me the shipping charge (which I'm still waiting for on my credit card). But today I called them again because I haven't seen any updates on the tracking number. I was fed up, so I decided to cancel my order, but they said they couldn't refund me until the product was delivered or if there was still no movement by tomorrow afternoon. I'm just disappointed because I wish I had checked out the Better Business Bureau reviews before deciding to do business with them. Seems like they have a lot of ongoing problems. All I want is my money back and to never deal with this company again.

Read full review of BestCanvas.ca
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

BestCanvas.ca BestCanvas.ca Review: Low-Quality Prints, Wrong Orders, and Frustrating Support. Avoid Them!

I got three orders from BestCanvas.ca within a month and let me tell ya it was a journey! First of all, their printing ain't the brightest you know? I mean, I got this color-calibrated IPS-C monitor and I know how my pics should look like, but BestCanvas.ca just keeps printing them with dark shades. The peeps who are cool with this probs have low expectations, it's just not acceptable yo. My color pics lacked the oomph of contrast and saturation that they had when I sent them over and only one of the reprints they gave me had fixed the issue a bit. Like what the heck are they even doing? They sent me the wrong reprints, not once but twice! I only had one pic to be done but they sent me all three and no fixes were done. Plus my reprint orders were often crooked on the frickin' frames, ugh frustrating. I had to email their support countless times and since my orders were all done almost at the same time, they couldn't keep up and they got confused. Geez Louise! I even asked for a refund, but support hasn't replied since then.

Listen, they're not even a Canadian company, it's just a. Ca site to look Canadian cool. Their prints come from Germany and the support team sends reply messages all the way from Florida. If you're not really into quality prints or you're printing crappy pics, they're good enough and they come cheap and fast too. But if you're investing your time and money on your art, and you want quality results, just avoid BestCanvas.ca. Seriously, don't even bother.

Read full review of BestCanvas.ca and 1 comment
Hide full review
1 comment
Add a comment
D
D
David l Silverstone
, US
Oct 11, 2023 7:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Made order - was supposed to arrive Tues- didn't come - ups says only label created but no package received - called customer service for bestcanvass - no call back, no supervisor, couldn't help - horrible

About BestCanvas.ca

BestCanvas.ca (bestcanvas.ca) is a reliable and trusted online retailer that specializes in providing a wide range of high-quality canvas prints at an affordable price. Our website is user-friendly, making it easy for our customers to navigate and order prints that meet their exact specifications.

We pride ourselves in using high-quality materials, such as high-grade cotton and polyester canvas, and inks that resist fading to ensure that our prints last for years to come. Additionally, our state-of-the-art printing technology guarantees that each print is of the highest quality and resolution, resulting in vibrant colours, sharp details, and a clear image.

At BestCanvas.ca, we offer a diverse selection of canvas prints that cater to different tastes and preferences. We have a plethora of designs to choose from, including nature, landscape, abstract, and portrait prints, among others. We also offer custom prints that can be designed and printed according to our customers' specifications.

We pride ourselves on providing exceptional customer service, making sure that all our customers receive their prints in a timely and efficient manner. Our shipping is free and fast, and our prints are carefully packaged for maximum protection during delivery.

In conclusion, BestCanvas.ca is the perfect choice for anyone looking for high-quality canvas prints at an affordable price. Our dedication to using the best materials, state-of-the-art technology, and providing excellent customer service makes us the top choice for many Canadians looking for wall art for their home, office, or business.

Overview of BestCanvas.ca complaint handling

BestCanvas.ca reviews first appeared on Complaints Board on May 12, 2023. The latest review Fantastic Canvas Printing Company with Peculiar Sizes and Great Prices was posted on May 30, 2023. BestCanvas.ca has an average consumer rating of 1 stars from 20 reviews. BestCanvas.ca has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.6
8586 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. BestCanvas.ca contacts

  2. BestCanvas.ca phone numbers
    +1 (786) 745-7536
    +1 (786) 745-7536
    Click up if you have successfully reached BestCanvas.ca by calling +1 (786) 745-7536 phone number 0 0 users reported that they have successfully reached BestCanvas.ca by calling +1 (786) 745-7536 phone number Click down if you have unsuccessfully reached BestCanvas.ca by calling +1 (786) 745-7536 phone number 0 0 users reported that they have UNsuccessfully reached BestCanvas.ca by calling +1 (786) 745-7536 phone number
  3. BestCanvas.ca emails
  4. BestCanvas.ca social media
BestCanvas.ca Category
BestCanvas.ca is related to the Advertising and Digital Marketing category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.