The complaint has been investigated and
resolved to the customer's satisfactionResolved Best Buy Geek Squad — geek squad needs help — badly!
resolved to the customer's satisfaction
Best Buy offers to "optimize" laptops/netbooks to make them run faster. Supposedly the optimization takes 30 minues. I bought a netbook a couple of weeks ago at Best Buy and have tried twice to get the optimization. I still don't have an optimized computer.
The first time I went in for optimizaton, I was told my battery didn't have enough power and they couldn't do the optimization since they didn't have a power cord. Okay... So why doesn't a computer repair service have the power cords for at least the computers their own store sells??? Since nobody told me to bring my own power cord for the optimization, I didn't bother to take it with me. After all, one of the main reasons you get a netbook is its lightness compared to a laptop. Why would you want to weigh yourself down with accessories you're not likely to need for the task at hand?
The second time I tried to get the netbook optimized, I was told to leave it for an hour after paying the $40 fee. While I was gone, I got a call on my cell phone from the geek squad saying they needed another hour because their one external drive was being used by another technician. And, of course, the person I talked to before this last unsuccessful attempt to get the optimization didn't tell me I needed to bring my own external drive for the optimization. Okay... So, why doesn't a computer repair store have more than one external DVD/CD-ROM drive anyway???
Unwilling to hang around for another hour because I had an appointment on the other side of town and didn't want to drive home, back to the store, and then back home later, I retrieved my computer and got a refund for the optimization that never occurred. Before leaving, I complained to the geek squad supervisor. He told me they used to have more than one external drive but that the other one "had gone out." Okay... So what kind of computer repair store depends on a single one of the most common pieces of equipment in modern computing??? And what kind of computer repair store can't repair or replace its own equipment???
Hey, Best Buy, take a page out of the Apple Store play book. They know how to run an efficient onsite repair service, which is something you seem to need a whole lot of help doing. Be assured that I'll never waste my time trying to get service from your geek squad again.