"Today was the third time the delivery and installation of our new dishwasher has failed to happen. My wife and /or myself have taken off work to be at home to allow the installation team to access our house for the installation only to have them not show up or call to explain why they have not shown up.
The purchase was made on January 23rd of this year. The original installation date was scheduled for 2/4/22, the next date was 2/11/22 and the third time was slated for today, 2/25/22 between 12:00 noon and 8:00 pm. My wife called today around 5:30 pm to check on the status and she was told the truck was"in transit". I called at 7:48 pm to see what all that meant and was told by your Geek Squad Rep in Texas that it was still"in transit" for today. I asked to get the phone number of the person driving the delivery truck so I could ask him when he might get here and was told that he could not give me that info. It is now 8:13 pm and they are still not here. No one is calling to explain why they have failed AGAIN to provide delivery and installation the dishwasher that your company has already been paid for.