BayCare review: security at saint joseph's women’s hospital and no follow up or call back from customer complaint department

On Monday, June 3, 2019, I had a procedure/surgery done at St. Joseph's women's Hospital. My daughter and future son-in-law came up to visit me at approximately 9:30 PM and the security officer would only allow my daughter to come up to the floor to see me and NOT her fiancé. No visitation hours were posted. The Book provided to me clearly states on limited hours. There was no reason for this and other people were allowed to go up . I left a message on Tuesday morning June 4 and no one has contacted me back to follow up on this