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2.7 84 Reviews

Bath Fitter Franchising Complaints Summary

35 Resolved
49 Unresolved
Our verdict: Dealing with Bath Fitter Franchising, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Bath Fitter Franchising reviews & complaints 84

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9:34 pm EDT
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Bath Fitter Franchising New shower that took forever to complete.

Bath Fitter was to install a shower on May 24th, 2023, on that same day they were to show up we got a call from Bath Fitter saying they would not be showing up. This happened 3 times when Bath Fitters set a date and, on the day, they were to show up we got a call instead letting us know they could not make it. Bath Fitters did not care that I had to take time off work to be there, on other appointments (6 in all) I had other people come to my house so I would not miss work that changed their plans to help me out just so Bath Fitter could call on the same day they were to show up to cancel their appointment they made with me. They did get the bathroom done on June 15th, 2023. Had to go a week without water because they could not complete the job and once again Bath fitter did not care that there was no water. I have complained on a lot of different Bath Fitters Facebook pages and private messages telling my nightmare story hoping for help and did not get from any of the other Bath Fitters. The only response I got was they were a franchise company, and no help was given. All the Bath Fitters I contacted have removed my story. If you look on Facebook, you will only see compliments from people anyone that had problems and posted them have been removed or most of them. You will be lucky if you find any complaints (this was my mistake). Bath Fitter has now blocked me from their Facebook pages so I cannot post my nightmare about them.

I have been emailing Bath Fitter and they finally offered 50% off if we replied within 3days. The next day they sent another email saying that they would offer 50% off but they wanted us to sign 3 more contracts with them. I asked them to send us the contract so we could read them and have our attorney look them over. This was around July 14th, 2023, and they still have not sent them. In one of the emails, they wanted to remove the lifetime warranty. Like we would trust them to show up or even fix the problem. Bath fitter still to this date Aug. 10th, 2023, has not sent the contract they want us to sign. We sent them a check on July 14th, 2023, for the 50% off price that we were quoted. On July 17th, 2023, we received another email saying the check would be returned and Bath Fitters was going to turn us over to collections. I have not heard another word from Bath Fitter. Now this is just the short version of my nightmare with Bath Fitters. I hope to keep up my story on social media until Bath Fitters let us pay this bill off.

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5:40 pm EDT
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Bath Fitter Franchising Not what I order

Wrong shower walls installed they installed Torino white I order Genova white not liking the smooth finish this happened today I noticed when I got home from work my wife though I must have changed it I assured I did not I did cal bathfitter brought out the contract they referring me to the branch manager for some kind of discount I don't want a discount would like what I chosen not sure how to handle this legally but I am going to send a letter to corporate aswell. Email [protected]@gmail.com

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12:23 pm EDT
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Bath Fitter Franchising Shower remodel

2/18/23 First install of remodeling a tub to a shower. Result, shoddy finish work and shower walls were not adhering.
3/3/23 Work order placed, but not filled. Warranty department called several times.
3/13/23 Service tech sent out to do repairs. Service measured only. No repairs done.
3/21/23 Service tech sent out to do repairs. Tech could not do repairs. Needed new tear out of first job. No repairs done.
3/29/23 2 technicians sent out for full tear out. Result, shoddy finish work, towel bar installed too high,
4/5/23 Tech supervisor sent out to inspect. Full tear out determined.
5/1/23 Service tech sent for full tear out. Result, atrocious work, shower surround measured wrong, towel bar, shower bar measured improperly, shoddy finish work, drywall damaged in hallway, base board damaged, several tiles broken and cover up by shower surround.

Escalated to regional customer manager looking at job.
At this point customer has missed 4 days of work. Customer confidence is near zero. A refund is being discussed for the shoddy work and home damage.
5/18/23 4th attempt, Services techs sent out with regional manager. Result, walls not sticking, spongy, not unlike the first install.
Bath Fitter has failed over and over again on a Job that they do everyday.
Customer desires refund for work lost, damage to home, and failed install of shower. Customer is livid at this point
Photos and video were shot before 1st install and during and after every subsequent install to document all damage and quality of work.
Also litigation will go forth if not resolved. Including loss of use, damage, loss of work, etc.

Desired outcome: Bill adjustment to receive my deposit and another 20% off the total. This is fair.

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Is Bath Fitter Franchising legit?

Our verdict: Bath Fitter Franchising has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Bath Fitter Franchising's position as a benchmark of trust and quality within its industry. Users and clients of Bath Fitter Franchising can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Bath Fitter Franchising earns 98% level of Trustworthiness

Perfect Trust Endorsement: Bath Fitter Franchising achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bath Fitter Franchising. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bathfitter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bathfitter.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Bath Fitter Franchising and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Bath Fitter Franchising protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Bath Fitter Franchising. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:56 am EDT
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Bath Fitter Franchising Shower

The shower floor has been broken since December 2022. Bath Fitters came to take pictures, then didn't hear back until February 2023, came to take measurements. Since then we have been calling to f/u on the repair of the shower floor, no calls back whatsoever. The hole in the shower floor is getting worse and bigger. We don't even know where all the water is going at this point.

Desired outcome: Replace shower floor.

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8:08 pm EST
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Bath Fitter Franchising Bath install

Spoke to tim McDonald about a new shower and he said our shower was basic with no wait I agreed and he said I would need a $2300 deposit then after he got our money he said 4 to 6 months. Assuming it was a scam I asked for my deposit back and I would go elsewhere they said they were keeping the deposit.
They take advantage of elderly people like this because they think they wont fight back

Desired outcome: Refund $2300

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Update by harold wasson
Mar 21, 2023 9:00 pm EDT

The problem was 100 percent resolved by bathfitters, thank you!

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11:09 am EST
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Bath Fitter Franchising Customer service/unsympathetic

My mother recently passed and had an invoice for bathfitters to do an install. I called to let them know she passed away. I ask what the procedure was for something like this and the first thing she said was, your probably not going to get the money back. Not sorry for your loss. I then said if you guys want to make 2,629 dollars on her death so be it. My main concern was them showing up for install and wanting the rest of the money. they did ask for death certificate which I completely understand and sent. I then get a call back saying they received it and wanted to send it back. I called and the lady was apologizing for my moms passing and they would send refund check. I ask whose name and she said it would be in my mothers name. I told her that would do me no good. they sent it anyway in my moms name minus death certificate she said she wanted to send back. I called them back on final time to let them know not to contact me again over this issue and keep the money because shes Dead, which means not living. this company could use a brush up on customer service.

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2:41 pm EDT
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Bath Fitter Franchising Shower

A few years ago, I made the HUGE mistake of having bath fitters put in a shower for me in the master bedroom. I paid over $7000.00 grand for this to be done! I am supposed to have a lifetime warranty for all the completed work that has been done! The calking comes loose all the time; I had had to have these repaired countless times! At least 4 times over the past few years. Now today I call 10/31/2022 to yet again have the calking repaired. Now I'm being told that there is a cost for this! $250.00 for this repair to be completed. Where the HELL is the lifetime warranty? Not my fault or problem bath fitters is incompetent of doing quality repair and or remodeling work! This is completely WRONG! This is FALSE for bath fitters to offer a supposed lifetime warranty, then to back stab and not honor it! If I am forced to now pay for repairs caused by improper work, I DEMAND my money back! ALL OF IT! I have also taken legal action in this matter also!

Kimber Whitman

[protected]

Desired outcome: REFUND!

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4:18 pm EDT
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Bath Fitter Franchising Deposit stolen

Bath Fitter came to my home and the salesman gave me an estimate and initially, I thought I would be able to proceed. He asked for a deposit, in the amount of $793. He did not provide a receipt or copy of the contract. I reached out to him via email requesting this information and he did not respond. I called the office and again requested this information be sent to me and they would not send it. A few weeks later, I was contemplating having the tub re-done also. They sent me an email at this time with an estimate and contract in the amount of $7,466. They wanted me to sign it right away in the morning, but I stated I needed to review. Then after reviewing, I asked some questions and then he responded and was watching for me to sign. He texted that he had not seen me sign this yet. Seemed rushed to get a signature. I then had an unexpected life change and responded first thing the next morning that I would not be able to proceed with this. His response was that I would then forfeit my deposit. This is unacceptable. At no time was I informed that I would not get my deposit back if something changed. I also was not provided with a written contract and was not informed in any matter of this. If I was, I would not have signed immediately. I reached out to the main office, and they would not return my call. This seems very unprofessional and shady. I am financially struggling with some serious expenses to cover and for a national company to just take my money is shocking. Very poor business practice. I suspect that is why they refused to give me a copy of the contract or disclose this information. In my opinion this is theft and is sickening.

Desired outcome: Refund, apology and change of policy!

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11:48 am EDT
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Bath Fitter Franchising Customer service

I had James from Bath Fitter in Broward come out and do an evaluation on March 1. I gave him a $200.00 deposit and told him I wanted to finance the rest. He said not problem they use Wells Fargo. He did not provide me with any financial application and I never heard from him again. Weeks go by, no call. (I was told it would take awhile to get the tub in). I called in April for status and they set up a time to come out and do my tub. I told them for the second time I wanted to finance and they advised someone would be in touch with me. On April 18 the guy came in and installed my tub and said "so I'm putting this on your card?" And I said no I want to finance, I had told them that. I emailed the salesman and said can we discuss the financing that night (this was my third time requesting. The email is attached). He didn't respond. I woke up the next morning and my bank account was negative. They charged my card without giving me notice or the option to finance which I had told them I had wanted to do. Thankfully I close on my home improvement loan in two days and my bank has overdraft protection. I just did finally receive a call from Todd (the manager) and all he knew how to say was there is a lot of volume and they need to "follow the paperwork." He didn't apologize for the hardship I now had to incur and was unsympathetic. He wanted to try to work it out but would not accept any responsibility for their error. An apology would have been appreciated or something. Very poor service.

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Nobody Else
, US
May 28, 2022 9:15 pm EDT
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First I would not go with any finance company that Bath Fitter recommends. Sounds like they are crooks and the probably do business with other crooks. If you had used a charge card the first time and they had put it on your charge you could have disputed it (just for future reference). As it is I would dispute it with the bank and ask them to show where you gave them permission to take the money from your account. If they cannot prove it then tell them to put the money back. If they refuse then you can contact a guy named "Clark Howard" and he will tell you what you can do to make the banks life miserable till they put the money back as well as things you can do to make Bath Fitter's life miserable. You can do a search for Clark Howard on the internet. He has a consumer help show on the radio and TV. He is all over Youtube and other places. The idea is to make sure you keep up the pressure. Remember that getting the door fixed would be nice but making their life as miserable as possible is the primary goal. They need to know every time they do this they will create problems for themselves that will never seem to end.

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4:53 pm EST
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Bath Fitter Franchising Down deposit refund

I got someone from bath fitters to come out and give me an estimate. However he asked for my debit card to get a monthly payment going on, but I had told him i wasn't going to pay for anything that day. After he left I saw $700 plus pending on my card. I called him as he gave me his number and explained that for a refund I would have to wait a couple of days. He also asked for me to sign a contract he sent me but I never signed it. How long does this refund take?

Desired outcome: Refund status

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4:36 pm EST

Bath Fitter Franchising the bath tube wasn't completed in time as promised.

On 10/29/21 I ordered service for my bathroom and was assured that it could be completed by the Thanksgiving holiday. The bathtub and walls were measured, and I made my down payment to have the work completed. Several weeks later, on 11/18/21, the worker came to install my new bathroom--I was nervous because it was so close to the holiday, but I kept faith that this Company would keep its promise by delivering the service that I paid for with precision and accuracy, but Unfortunately, that was not the case.

Exactly one week before the Holiday, I was informed that the measurements were ALL WRONG and had to be retaken. He also took down my vanity mirror but did not replace it. I then called the main office in Long Island, and I could not reach them for a few hours. When I finally got a hold of someone on the phone, more promises were made to fix my bathroom and get it done correctly for the Holiday, but disappointedly that NEVER HAPPENED. No one ever came out to see about my bathroom.

Needless to say, today is the day after thanksgiving, and I was thoroughly embarrassed by my half done bathroom. I fixed the vanity mirror myself. They finally corrected the measurements and installed the bathtub backdrop. However, my tub is still not done.

For all of the broken promises and unsatisfactory service, I am asking to receive a discount that is fit for a customer who spent about 5, 000. The work I received was not worth what I paid. I feel like I have been treated unfairly. I am asking you to honor my request and this conversation will not continue any further. If it is not honored, I will be forced to take further action Thank you in advance for your cooperation.

Desired outcome: $1000 off

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Bath Fitter Franchising Getting service

They will lie to you about coming back with any problems that you may have with their installation of their products... Your left with fixing it yourself are paying someone else to fix there screw up... They came by once within a couple of months with the first issue... But now there playing games by saying there coming then they say the cannot.. Its like they on drugs and don't know what they going to do.. I wish I had not listen to the sales pitch on how the job was as good as if I had gone and paid to have it tiled...

Desired outcome: still waiting on the Better Business Bureau

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5:00 pm EDT

Bath Fitter Franchising Refund on canceled order

My wife & I entered an agreement with Bath Fitter in August of 2019 to remodel 2 bathrooms in our home. We paid $4, 000 down and several weeks later we decided to cancel the order due to us finding a better deal with a local contractor. We were told by an associate of the company that our money would be refunded but we've yet to receive anything almost 2 years later! We've called repeatedly & keep getting the run around! We just want back our $4, 000 that was stolen from us! We never received anything from the company yet they've kept our money!

Desired outcome: Refund

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6:48 pm EDT
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Bath Fitter Franchising Bath Fitter tub and surround

Horrible Service! We Installed 3 Bathfitter tubs and surround in our Apartment Complex. Two of the Three are now leaking. Where do we get service? They will not provide servie and recommend we get new units. WHY?

Desired outcome: Service repair

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7:11 pm EDT
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Bath Fitter Franchising Deposit

A sales guy came to my house to estimate the cost of refitting my tub. Originally gave me a higher price but if I put down a 500 deposit, he'd lower the price and lock it in. So I did. Fast forward a few months, I still hadn't scheduled the refitting and my hospital has new owners who are letting go nurses left and right (I'm a nurse), so I again asked for a refund of my deposit, because I can't be irresponsible about spending 7000 on my bathroom when my job isn't secure. Again, refused to refund me and said it was forfeited if I don't go through with it because it's "policy." I'm a single parent and shouldn't have to forfeit 500 when no services were ever rendered. I just filed a BBB complaint to get my refund back.

Desired outcome: Refund my deposit

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Junior Hiner
, US
Sep 24, 2021 5:02 pm EDT

They got us for $4, 000!

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10:42 am EDT

Bath Fitter Franchising Not resolving the leakage problem

I have had a water leakage issue in the shower (living on the second floor of a condo) last three years. I had been seeing the bathfitter commercials so I called them, and they ensured that there would be no leakage problem at all after the bathfitter installed, paid $7000, this happened about 2.5 years ago, my issue has not been resolved. They came and checked the liner, said they dont see any tear with the liner, in the end I called couple other plumbers, both told me that bathfitter installed their liner on my old tile and showerbase was broken and the water is sipping through the drain. I called the bathfitter again, they are just not taking any responsibility at all. They want to see active leaking (dripping) the water. So frustrated. $7000 is my kids' tution.

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9:36 am EDT

Bath Fitter Franchising Glass Shower Doors

I bought this home in 2017- I was Given the Bathfitter paperwork at the closing & told I was covered- The shower door shattered in the night two days ago- I contacted Bathfitter & was told they would replace it- then i get a call they would not. I only have one Bathroom. HELP.

Desired outcome: Replacement

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Bath Fitter Franchising I am complaint about my bathtub

My mother in 2008 had a upstairs bathtub and other stuff for the bathtub over the years from 2008 to 2020 then what happen was the drain starting to go very slow and the water just sits, I call bath fitter and tell them the issue and they said they can not come because they are not responsible do drain I ask them can I put something in drain to correct the issue they it will damage the pipes and I had to get a plumber they charge all together $2,000.00 for repairs bath fitters should pay me back

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1:03 pm EDT

Bath Fitter Franchising This is a scam company

This company is totally an scam, please investigate this company. It's been no more than 10 months they installed me a shower which I still paying as it was very expensive, and now I had to remove and install a new shower with real tiles. This company charged me almost 7k for their fake, low quality acrylic shower, after the installation shower hot water was running almost cold and when I called the company and report it they told me I need to call delta company to make sure they fix the faucet valve, that they have nothing to do with the shower faucets, whattt? They were the one that installed it and bough it for their "most appreciated customers" why should I call that company if I did not do any business with delta faucet company? Another thing is that this shower is super expensive for the quality because in the first month started to get stain easily despite I cleaned with the products they recommend, also the
Drain was rust with only 1 month of use. For the price I paid I expected for them to buy the best quality faucet and other elements for my shower. I paid so high price only because their seller claimed the shower was of a superior quality and that is a big lie. They scam people and the seller is a very good seller, he can sell an ice cream to an alaskan person if he wants to, but with poor ethic, selling things that he knows no worth a penny and their products are not what they claim they are, also the caulk fell on the second month and I asked the technician to come and apply more caulk and he came but applied caulk only on visible areas but later on I realized that he did not applied on the areas we cannot easily see and were also peeling off too.in general, this company is a mess and their products are very expensive for the very very low quality, services offered are very poor and you can lose the warranty for almost anything, and low qualified personnel they use are not of a much help either. Now, I still paying the bathroom that was already uninstalled after only 10 months of purchase and which they offered lifetime warranty on. What a big deal I did! My family and i, are very furious and disappointed for this. I want to report also that the seller applied me for a credit card on my behave without informing me, suddenly I got set up with a debt and a credit checked. I ended paying 1500$ in cash and $4, 746.00 in a credit card which I still paying until dec/2020.

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3:53 pm EST

Bath Fitter Franchising shower remodel

Last month I had a shower remodel done by Bath Fitter. Due to improper installation the walls in my home started to flood with water after using the shower. I filed a claim with my insurance company and the shower floor pan was the source of the problem. Prior to BF coming to my house my shower was problem free. An inspection was conducted by my insurance company to duplicate the problem and once again water was coming out of my walls and into the adjacent rooms. Bath Fitter sent the technician out to finish the job and seal the drain. Since then we have had no more leaks. HOWEVER they repeatedly over the phone and on social media claim they are not responsible, they claim there was no evidence of a leak and are refusing to pay my deductible for the thousands of dollars of damage caused from the water leak they created. Since no one is returning my calls and they refuse to do the right thing my next step is to seek legal action and educate all of central Florida about the bad business practices Bath Fitter provides.

I am floored at the number of complaints I am seeing for this company from their employees and customers. I will not give up on my fight for what is right. I can also assume that my lifetime warranty is bogus because the customer service is so poor and the installers just don't care about quality work. I already have a visible crack in my floor pan from what I assume is poor installation or the lying salesman that said it was the strongest material ever.

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