CB Bath and Body Bath & Body Works Direct Complaints #22-41

Bath & Body Works Direct Reviews and Complaints

Bath & Body Works Direct review: Champagne toast candle

Sue Froehlich of Forest, US

May 25, 2023 7:55 pm UTC

Verified customer

Hello
I purchased this candle on 5/13 from my local Lynchburg VA store
I lit it yesterday
And it literally fell apart
The glass broke and it melted into itself
I'm so glad I heard it crack as it could have caused a lot of damage to my home
The glass literally broke off and fell into the candle and the candle wrap was on fire
Very dangerous

I called your customer hotline yesterday to report it but the rep was not very helpful and only asked if I used rewards to purchase said candle which has about nothing to do with my product complaint
I am a loyal customer and nothing like this has ever happened before
I'm concerned as it could be a very dangerous product
No real resolution was given except for me to return back to store
That is not very good customer service in my opinion as I bought a faulty product and should be compensated without me having to return to store and make up for the situation

My account is listed as Susan Froehlich
[protected]
See attached photos
Sent from Yahoo Mail on Android

Desired outcome: Reimbursement and gift card

Bath & Body Works Direct - Champagne toast candle - Photo 1

Bath & Body Works Direct - Champagne toast candle - Photo 2

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Keywords:

candle compensation customer service damage dangerous faulty product glass melted photos

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+1 (800) 756-5005

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+1 (800) 395-1001

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+1 (800) 531-4504

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customercare@bathandbodyworks.com

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95 West Main Street, New Albany, Ohio, 43054, United States

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