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Barnes & Noble Customer Care Service

Barnes & Noble, Inc.

P.O. Box 111
New Jersey
United States - 07071

Customer Support Phone Numbers

+1 800 962 6177(General Inquiries) 9 3
+1 866 238 7323(Membership) 1 3
+1 800 843 2665(Orders) 5 1
+1 800 962 6177(Orders) 9 3

Barnes & Noble Complaints & Reviews

Barnes & Noble / Fraudulent charges on my credit card!

Ms. Normal on Feb 20, 2017
Barnes and Noble has been illegally charging my credit card for the past 4 years!!! This is outrageous. They have have scam reports all over the internet I now see. It is so sad. Everyone check your credit card statements if you ever had an account with them. I signed up when my daughter...

Barnes & Noble / Return policy

Terri Q on Feb 16, 2017
12 days to return merchandise is not sufficient. I had my receipt and the videos were unopened. Barnes and Noble does have competition. I'll use my gift card and then never buy another item from Barnes and Noble. The strategy of treating customers poorly may be beneficial in the...

Barnes & Noble / International delivery

Yuri Pedroza on Feb 1, 2017
Date of the issue: 01 February 2017 Client Number: 4032407749 Description of the incident: I bought a book as a birthday gift to a friend - the product specificity even included a birthday card and priority mail. It was an international delivery, as well as an international payment credit...

Barnes & Noble / I could not get help finding a book in the boardman, ohio book store

lbbm on Jan 29, 2017
I went to my local Barnes &Noble in Boardman, Ohio yesterday 01/28/17 and I was looking for the books that hold the 50 state quarters and parks. There were two ladies at the customer service desk but they both were busy. I walked up the cash registers and ask the clerk there. She told me...

Barnes & Noble / Customer service cafe burbank barnes and noble

arlene luna on Jan 29, 2017
I went to the cafe tonight on january 28, 2017 at aroud 6:30 or 7:00 pm. I deeply disappointed with the customer service. I bought a coffee and a chocolate mousse desert. I was really happy with my coffee but i wasnt very fond of he desert. I asked on of the emplyees if i could have my...

Barnes & Noble / Unethical behavior

marisaheartspmc on Jan 12, 2017
I am not the type to complain at all, but today, January 12th around 5pm, my daughter and I came to read and get a few books. I have been a member for a while, I love coming to the Antioch, CA location. As we went to check out, being the only ones in line and not many people shopping on...

Barnes & Noble / Service complaint against manager of barnes and noble in garland tx in firewheel strip mall

Kasey Wysocki on Jan 10, 2017
I normally love barnes and noble.its one of my favorite places to go.and lord knows ive spent alot of money due to my love of books.this year for christmas i got a 25 dollar gift card to it and while me my husband and two of our kids were out in the area.we stopped by this one.my review of...

Barnes & Noble / Nook color

Megen Lewis Watkins on Jan 7, 2017
I have owned three Nook Colors and probably purchased close to 600 books in 6 years and no this is not a hyperbole. However, on January 7th I went to use a gift card to purchase some books and was told that I owed $12.46 for a book from get this- October of 2014. For 27 months, I have...

Barnes & Noble / Textbook rental service

moovstr on Dec 30, 2016
My experience started out on a positive note. The textbooks I needed were more affordable to rent from BNN, they were easy to order, and I received the books quickly and just as I had ordered. The length of time that I needed them worked with my class, and all was good...until I returned...

Barnes and Noble / Textbook rental service

shpo7141 on Dec 22, 2016
I rented a textbook for law school through barnes and noble this semester. I read their policy before renting (Since I knew I would need to underline, maybe write some margin notes, etc. ). The policy says "no excessive highlighting or writing. " so I followed it. After sending the book...

Barnes And Noble - Online / Order processed

luisag22 on Dec 7, 2016
I spent one hour on the phone with a customer service representative which left me waiting an additional 20 minutes supposively to get me help placing my order. This person ended up forgetting that I was on the line and didn't bother to call me back. I later called back and spoke to...

Barnes & Noble / Employee bullying

justiceb on Dec 6, 2016
There is a worker at palm desert who accuses someone due to race and apperance. The worker is indian woman with black hair and glasses who make him suicidal. I have never seen such horrible custmer service. The worker is from the devil. That is the sign that I will never go to that usele...

Barnes & Noble / Don't use barnes & noble!

Lina on Nov 7, 2016
These guys have the worst service ever! Their online store gave me nothing but headache! Purchased 5 books from them and needed my order as soon as possible so I paid some extra money for the express shipping and was supposed to get my order within 2-3 business days! That did not happen!! 3...

Barnes & Noble / Customer service says, "our warehouses are too huge to find your book. "

Justifiedcomplainer on Sep 23, 2016
On september 22, 2016, at the barnes and noble in bridgeport village, oregon, I tried to order 3 copies of a book. I asked when the books would arrive, and was told, "well, you're ordering the last three books, and our warehouses are so huge, we can't be expected to find individual book...

Barnes and Noble / Customer service

Shayjones on Sep 8, 2016
I was in the little rock, ar location on 9/8/16 to purchase a book that my son needed for class. First young lady I approached friendly and help with finding the book we needed. Get to the register where we patiently wait as the cashier deals with a customer for about 15 min or so. A...

Barnes & Noble / Manager on duty

Listysue on Jul 20, 2016
I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here you wait. I looked...

Barnes And Noble Bookstore / "the summer dragon" by todd lockwood

Jeanne Quintile on Jul 16, 2016
On 7/14/16 I was in the willow grove, pa. Barnes and noble book store in the willow brook mall. A friend of mine, todd lockwood, has written a book... "the summer dragon". I approached an employee in the store and asked if they had this book in stock. He looked on the computer and said...

Barnes & Noble / Ordered a curriculum book for my college class but hasn't arrived in 1 month

Taz1! on Jul 13, 2016
I ordered practical guide to early childhood curriculum by claudia eliason. Order number 4017711574. I ordered this on june 19, 2016. I made email contact with seller on july 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on monday...

Barnes and Noble / Bad Service dues to shipped a wrong book

Yung Pham on Jun 16, 2016
I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until...

Barnes and Noble / Barnes & noble credit card

sdrake on Jun 5, 2016
Barnes and noble is not in the business of selling books anymore. All they are interested in is getting customers to sign up for there memberships and credit card. Every time I go to the registers I get the same questions. So if you are making different purchases in the store from...

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