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Barnes & Noble Customer Care Service

Barnes & Noble, Inc.

P.O. Box 111
New Jersey
United States - 07071

Customer Support Phone Numbers

+1 800 962 6177(General Inquiries) 12 4
+1 866 238 7323(Membership) 2 3
+1 800 843 2665(Orders) 6 1
+1 800 962 6177(Orders) 12 4

Barnes & Noble Complaints & Reviews

Barnes & Noble / Rudest manager

Maxwell Konk on May 29, 2017
The manager for the 90th and Shea, scottsdale Barnes and Noble is truly someone I would not want to even talk to. I love reading but not long ago, I was browsing the shelves, and the manager comes and says I had been tresspassed from the store. I politely asked for the reason why, but I...

Barnes & Noble / customer service

Inez Hickey on May 25, 2017
I was in your store in Fort Worth on Overton Ridge I went to this location to purchase a new Nook I stood with the Nook's for 30 minutes at no time did anyone ask if they could help me did they walk by yes at least 4 different employees and a few of them more than once did they make eye...

Barnes & Noble / Misleading online information.

Natale Green on May 9, 2017
I tried purchasing two ebooks for my nook and unfortunately it did not go through because of misleading information. I currently no longer live in the United States and reside now in Canada. Online there are two options for payment card and also for billing adress saying United States and...

Barnes & Noble / cd I bought that can't be return nor refund

Emily Ng on Apr 30, 2017
I bought 2 CDs at $87.39 yesterday April 29 at Barnes and Noble 3000 Stevens Creek Blvd San Jose. Less than 24 hours I bought them back and request for refund as after opening it I found them not the contents I want. Store manager said as it is CD, we have policy that once opened it can't...

Barnes & Noble / staff members

Dharika on Apr 27, 2017
Me and my 2 friends were quietly studying for our psychology exam in the kids section (because there are no outlets and seats in the cafe/ its too noisy) and a staff member approaches us out of nowhere as if she was targeting us and says "absolutely not", then lists everything we are...

Barnes & Noble / Not granting educator 25 % discount

Deborah Frazzled on Apr 8, 2017
I have an Educator Discount and from what I understand that is a membership. This month your store is celebrating Appreciation Days which will end tomorrow. I tried to buy a CD listed at $16.99 for $10.99 expecting the extra 25% of and was told absolutely not. I pointed out as a member of...

Barnes & Noble / Barnes & noble credit card dishonest advertising

Krystal Lawrence on Mar 6, 2017
I was prepared to submit an order through B&N Marketplace for a $144 collectible book. A message popped up saying if I applied for a B&N credit card I would receive $25 off that order. I applied and was approved, however when it took me back to the check out page, while it changed the...

Barnes & Noble / Fraudulent charges on my credit card!

Ms. Normal on Feb 20, 2017
Barnes and Noble has been illegally charging my credit card for the past 4 years!!! This is outrageous. They have have scam reports all over the internet I now see. It is so sad. Everyone check your credit card statements if you ever had an account with them. I signed up when my daughter...

Barnes & Noble / Return policy

Terri Q on Feb 16, 2017
12 days to return merchandise is not sufficient. I had my receipt and the videos were unopened. Barnes and Noble does have competition. I'll use my gift card and then never buy another item from Barnes and Noble. The strategy of treating customers poorly may be beneficial in the...

Barnes & Noble / International delivery

Yuri Pedroza on Feb 1, 2017
Date of the issue: 01 February 2017 Client Number: 4032407749 Description of the incident: I bought a book as a birthday gift to a friend - the product specificity even included a birthday card and priority mail. It was an international delivery, as well as an international payment credit...

Barnes & Noble / I could not get help finding a book in the boardman, ohio book store

lbbm on Jan 29, 2017
I went to my local Barnes &Noble in Boardman, Ohio yesterday 01/28/17 and I was looking for the books that hold the 50 state quarters and parks. There were two ladies at the customer service desk but they both were busy. I walked up the cash registers and ask the clerk there. She told me...

Barnes & Noble / Customer service cafe burbank barnes and noble

arlene luna on Jan 29, 2017
I went to the cafe tonight on january 28, 2017 at aroud 6:30 or 7:00 pm. I deeply disappointed with the customer service. I bought a coffee and a chocolate mousse desert. I was really happy with my coffee but i wasnt very fond of he desert. I asked on of the emplyees if i could have my...

Barnes & Noble / Unethical behavior

marisaheartspmc on Jan 12, 2017
I am not the type to complain at all, but today, January 12th around 5pm, my daughter and I came to read and get a few books. I have been a member for a while, I love coming to the Antioch, CA location. As we went to check out, being the only ones in line and not many people shopping on...

Barnes & Noble / Service complaint against manager of barnes and noble in garland tx in firewheel strip mall

Kasey Wysocki on Jan 10, 2017
I normally love barnes and noble.its one of my favorite places to go.and lord knows ive spent alot of money due to my love of books.this year for christmas i got a 25 dollar gift card to it and while me my husband and two of our kids were out in the area.we stopped by this one.my review of...

Barnes & Noble / Nook color

Megen Lewis Watkins on Jan 7, 2017
I have owned three Nook Colors and probably purchased close to 600 books in 6 years and no this is not a hyperbole. However, on January 7th I went to use a gift card to purchase some books and was told that I owed $12.46 for a book from get this- October of 2014. For 27 months, I have...

Barnes & Noble / Textbook rental service

moovstr on Dec 30, 2016
My experience started out on a positive note. The textbooks I needed were more affordable to rent from BNN, they were easy to order, and I received the books quickly and just as I had ordered. The length of time that I needed them worked with my class, and all was good...until I returned...

Barnes and Noble / Textbook rental service

shpo7141 on Dec 22, 2016
I rented a textbook for law school through barnes and noble this semester. I read their policy before renting (Since I knew I would need to underline, maybe write some margin notes, etc. ). The policy says "no excessive highlighting or writing. " so I followed it. After sending the book...

Barnes And Noble - Online / Order processed

luisag22 on Dec 7, 2016
I spent one hour on the phone with a customer service representative which left me waiting an additional 20 minutes supposively to get me help placing my order. This person ended up forgetting that I was on the line and didn't bother to call me back. I later called back and spoke to...

Barnes & Noble / Employee bullying

justiceb on Dec 6, 2016
There is a worker at palm desert who accuses someone due to race and apperance. The worker is indian woman with black hair and glasses who make him suicidal. I have never seen such horrible custmer service. The worker is from the devil. That is the sign that I will never go to that usele...

Barnes & Noble / Don't use barnes & noble!

Lina on Nov 7, 2016
These guys have the worst service ever! Their online store gave me nothing but headache! Purchased 5 books from them and needed my order as soon as possible so I paid some extra money for the express shipping and was supposed to get my order within 2-3 business days! That did not happen!! 3...

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