The complaint has been investigated and
resolved to the customer's satisfactionResolved Barnes and Noble — racism
resolved to the customer's satisfaction
I visited the willow grove bn on friday with my daughter and we were looking in the section labeled african american and instead of finding african american books we found gay and lesbian books. We were told the books had spilled over from the culture section into the african american section but since the african american section was 70% african american they were within in protocol to label it african american. I suggested that perhaps they should change the culture section so that all of the books that belong there fit and they told me it was marketing's decision on how the books are displayed.