SUBMIT A COMPLAINT

[Resolved] Banggood1. [protected] sunvell t95q android tv box. 2. 66958741blitzwolf handheld vacuum.

5
M Jul 05, 2019

N. b there are 2 complaints - see below

1. [protected] sunvell t95q android tv box.
Received but not working - please see and act upon all previous correspondence

2. [protected] blitzwolf handheld vacuum.
Company said would be delivered in june but then changed date and still not arrived

As previously stated, spend be 6 months per year in france and 6 months in uk. will now not be back in france until 14/09/19.

My experience with customer services has been appalling. please see all my previous emails.

Please give me an immediate full refund for both items.

Regards, maggie plum

  • Banggood's response · Jul 08, 2019

    Dear maggie plum,

    Thanks for your order and we are sorry to hear that you still have not received the order yet.

    We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.

    According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.

    If your parcel has any problem, please contact us with the links below.

    We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
    Personal Computer: http://www.banggood.com/Contact-Us_hi111
    Mobile: https://m.banggood.com/contact_us.html

    We will work on answering your questions as soon as possible and be ready to help you at any time.

    Best regards,

    Banggood Team

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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