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Backroad Rescue Brigade Customer Service Contacts

Stamford, Connecticut
United States - 06901

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Complaints & Reviews

Jan 16, 2020

Backroad Rescue Brigade — pet rescue and adoption

Attempted to adopt a dog from them. Went through the whole adoption process, provided references, let them...

Backroad Rescue Brigadect

I am not one to leave reviews, however the experience my family and I have been through NEEDS to be known so this does not happen to another family.

My family and I have been looking for a dog for months. We wanted to find a doberman pincer type dog and wanted to provide a home for a dog in need. We looked into breeders however they can be expensive and we wanted to give a dog a home that really NEEDED one.

After finding a puppy, through adopt-a-pet.com we started the process. After filling out the application and following all instructions to the letter on June 10th, we waited. Literally three weeks went by before Back road rescue brigade emailed us back on July 1st apologizing that they we busy but wanted to know if we were still interested and can we send the application. Of coarse we were. Back road rescue brigade stated they never received or application. No matter, I resent the previously sent application to the same email address and then waited. Another week went by and we received an email stating that everything looks great. they reached out to our vet and references and emailed us that we were approved for Celeste (the dog we waned to rescue). Another week went by and I did not hear anything, so I reached out and asked if there was any forward progress with the adoption process and if anything further was required on my end. They responded and stated all is good an we will work out the acquisition details. They informed me of how much money I would have to pay to adopt and where and when I would need to pick up our new family member. My wife, 9 year old daughter and 10 year old son were ecstatic. We went shopping for a bed, name tag, food and all the other fun items you get when getting a new dog. After some texting back and forth working out the details we we set up a time and day to pick up the dog (Friday July 19th). I worked out with my job that I was leaving early as we needed to travel an hour to get her. My kids and wife were super excited as they were part of the entire process. Last night (Wednesday July 17th at 9 p.m. I get a call stating that the dog got away form the handler, didn't come back when they called her and had to go down the street to get her. (her being the dog). Celeste is fine but now I am being told that they think the 6 month old puppy may have separation anxiety and needs to see a therapist to be analyzed. Being receptive to this I inquired the process. I was told it will take a month and they do not know what that will yield. Then I was told that they changed their mind and do not want us to have Celeste and for the only reason is they are worried about the dogs mental state. I get it, the dog does come first, however WHY is this being brought to my attention two days before we were scheduled to pick her up. Why am I not allowed the opportunity to provide the health care for the animal that will be spending the rest of its life with us. I begged and pleaded if there is anything I can do to secure Celeste and ensure she will have a loving home and family. I was pretty much blown off and told to look online as there may be another dog I may like.

My kids cried themselves to sleep last night and I am furious. Not that I was not allowed to adopt the dog, that the whole above process actually took place to have them pull the rug out form under us. This morning was no better with the kids. tears and crying begging me to let them call this person and see if they can convince them that Celeste will have a good home and the attention she needs.

This business, if it could be called that has caused heart ache of two young children and that makes me sick. ANYONE thinking of using adopt a pet.com. know that they do not properly vet the people that post animals for adoption on their site. They are setting up individuals to have their time wasted and be let down at the last minute. I attempted to reach out to adopt a pet both times. once when a response was not received on the initial request for adoption and now to explain the above situation. NO RESPONSE. I am disgusted with the entire experience and sick to my stomach over this. I will be leaving this review on every site I can find to ensure that no other child goes through this heart ache.

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