Backdrop Outlet

I get text messages every day from these creeps. The phone number that the txts come from "does not receive calls".

Checking their website, there is no phone or physical address on their web Contact Page.

I have tried to block them from my message board. And I have reported the txts as Junk. Still, they just keep coming in. I can't get them to go away!

Hello,

My order was placed and paid for on November 11th,2023. To date I have not received a tracking number nor my product. I wrote a message to ask for the tracking number on January 11th 2024 and I have not received any answer as yet. Was this a scam? I am so disappointed because I never had a problem like this for all the years I have been purchasing from you guys.

Arleen Suzanne Singh

My small company has have been doing business with Backdrop since 2020. So when I placed an order on October 6, 2023, I fully expected to receive the 5 backdrop special.

Here it is the middle of December and I have not receive as much as an email response to any of my 4 respectful inquires. Of course I have never received the 5 backdrops, nor the requested refund. The Backdrop Outlet special was apparently too good to be true. And the company continues to send me specials advertisements, without a word about my current order.

I started sending emails about the status notice of "unfulfilled" on my account for order #463258. My emails fell into a blockhole of non-response.

I have been very patient and followed the company's policies. I am very disappointed. Backdrop Outlet's customer service is lacking. But more terrible is the feeling that this company is stealing from me by accepting my money but not delivering the products.

Ordered from Backdrop Outlet like a month ago and I've been trying to get in touch with them but no response. I don't know what's going on with my order and they haven't given me any updates. It's really frustrating because I need my stuff for a project. I'm gonna have to file a dispute today because this is just unacceptable. Their service is really bad and I'm definitely gonna look for a new provider. Don't waste your time with them, they'll just let you down.

I had a really bad experience with Backdrop Outlet. I was really excited to get my hands on one of their products, but after waiting for months, I decided to cancel my order and ask for a refund. It was really frustrating to have to wait so long, and I was really disappointed that I wasn't going to get what I wanted.

To make matters worse, even after I cancelled my order, I still didn't get my refund. I sent multiple emails to the company, but all I got were apologies and promises that they would take care of it. But it's been 4 months now, and I still haven't received my money back.

Honestly, I wouldn't recommend Backdrop Outlet to anyone. It's just not worth the hassle. If you're looking for a similar product, I would suggest going to Joann Fabric instead. They have a great selection, and their customer service is much better.

I ordered from Backdrop Outlet on January 3rd and it's now July 13th and I still haven't received my order. I've tried reaching out to them multiple times but haven't received any response regarding my order. I even asked for a refund back in April because they hadn't shipped it out yet and kept telling me they were going to send it out. They eventually cancelled my order but never gave me a refund. It's frustrating because I was really looking forward to using their products for my photography business, but now I'm left without any options. I wouldn't recommend ordering from them unless you're willing to wait an extremely long time and potentially not receive your order at all.

I placed my order with Backdrop Outlet on April 29th, and it's now June 6th, and I still haven't received my shipment or any shipping information. I've been given the runaround, and it's really frustrating. I've ordered from them before without any problems, but now it seems like they're trying to take advantage of my small business by stealing $408 from me. It's really disappointing and shameful. I strongly advise against purchasing anything from this company. They're a scam!

I bought a bunch of backdrops from Backdrop Outlet on October 20, 2020. I've been trying to get in touch with them a few times, but no luck. I still haven't gotten my stuff, and they haven't even promised me a refund. It's already December 8, 2020, and I'm going to have to call my credit card company to see if they can help me get my money back. It's really frustrating because I was looking forward to using these backdrops for some upcoming projects, but now I'm just stuck waiting and hoping for some kind of resolution. I'm not sure what's going on with Backdrop Outlet, but I wouldn't recommend ordering from them until they get their act together.

I ordered a backdrop from Backdrop Outlet back in September, but it's now November and I still haven't received it. I was getting pretty frustrated, so I decided to reach out to their customer service team to see what was going on. After a while, they finally got back to me and explained that they had been experiencing some computer issues that caused some orders to not go through - including mine. They told me that it would be another two weeks before my order would even be shipped out.

Well, it's been a month since then and I still haven't received anything. I have to say, I'm pretty disappointed with the customer service I've received from Backdrop Outlet. It's frustrating to have to wait so long for something that I paid for, and it's even more frustrating to feel like I'm not getting any answers or updates about what's going on.

Overall, I would say that my experience with Backdrop Outlet has been pretty negative. While I'm sure that they have some great products, the customer service side of things definitely needs some work. If you're thinking about ordering from them, I would recommend proceeding with caution and being prepared for potential delays or issues.

This company, Backdrop Outlet, has some serious issues with their customer service. If you do a quick search on the internet, you'll find a lot of negative reviews and even some lawsuits related to their former company, Props and Drops, and their other company, Kess InHouse. It's really important to do your research before placing an order with them. You don't want to get sucked in and end up regretting it later.

There are plenty of other reputable backdrop and prop sources out there, so don't feel like you have to settle for Backdrop Outlet. It's just not worth the risk. From what I've seen, they really are horrible to deal with. So save yourself the headache and look elsewhere.

I've bought a ton of stuff from Backdrop Outlet and I gotta say, I'm pretty disappointed with my last order. I never got my stuff and it's been like two months now. I asked for a refund but I haven't seen a dime of my almost $100. It's not cool that they just took my money and kept the products. I've been emailing them constantly but all I get are those automatic messages. It's not very professional to not have any real communication with customers. Plus, it's a pain to only be able to use email. Like seriously, where's my money?

I made an order on February 6th from Backdrop Outlet (backdropoutlet.com). They charged my credit card right away, and I even paid extra for priority mail to make sure I got my package on time since I need it for next week. However, it is now March 1, 2021, and I have not received any updates from them. I tried to contact them by email and phone, but unfortunately, I have had no luck. It is frustrating because I have ordered from them before, and this is the first time this has happened. To make matters worse, I still owe my credit card almost $300. Their customer service is really bad, and I feel like I have received no service at all.

I've bought stuff from Backdrop Outlet a few times now, and I gotta say, it's been a bit of a mixed bag. Every time I've ordered, there's been some kind of issue with my stuff. The backdrops themselves are okay, I guess, but the packaging is pretty shoddy. Last time I ordered, I got four drops that had these weird white blotches on them where the ink didn't take. And one of them had these red lines running through it like the printer was running out of ink or something. I mean, come on, guys, you can't send stuff out like that!

So I've been trying to get in touch with them for like two weeks now, and they just won't respond. It's super frustrating. And to top it all off, they don't even have a customer service number you can call. Like, seriously? How are you supposed to get anything done if you can't even talk to a real person?

Overall, I'm not super impressed with Backdrop Outlet. The backdrops themselves are fine, I guess, but the customer service is seriously lacking. If you're thinking about ordering from them, just be prepared for some potential issues and don't expect to get any help if something goes wrong.

On April 2, 2023 Order number 461904& 461905 I ordered some backgrounds on disc and also a Green diamond cloth green screen 10×20 and also a combo 10x20 white back and blavk back with stan d and I have only received the digital disc background downloads and it's now May 26, 2023 and I still have not seen or even been contacted by Backdrop Oulet and I would like to just get a refund and will take my business else where. All that I have receiving from backdrop

Outlet is that I have a credit for an amount that all they are trying to do is get me to buy more when they haven't even fulfilled my other orders yet. I will definitely not be ordering else from this company and I will only give them a 1 star review. I tried calling there customer service and there numbers don't even work. I just want a refund and really thought that it was a good company but I it's been over a month and they still can't fulfill my order pretty bad.

I placed an order for a Painted Scenics Digital Backdrops - Which was to be an actual Disc but they sent me a Download that did not or does not work. I have sent multiple emails in reference to all this and I have not been able to receive not one reply back - but the message I get after sending these emails to their website regarding my order "Thank you for contacting us we will get back to you as soon as possible." Well it's been three days now - three emails and no response back. I have also tried to call finding out all their phones for their website have all been disconnected. Their physical site phone in San Diego and their Toll Free number as well. Order was placed on February 27th 2023.

Used a gift certificate my daughter bought me for chrismtas to purchase some canvas prints (plus a little cash). Waited a month only to be told that they didn't have the canvas in stock. I asked for a refund and have been getting the runaround ever since. Customer service says they requested it from accounting, and accounting doesn't respond to emails. Customer service says they can't do anything.

Online I ordered a seven inch light barndoor. Two weeks has passed and no word from Backdrop until I called, they don't have it. Was Backdrop going to contact me? From the complains I'm reading this is there norm. Sad products look great online, customer service is not functioning. I will contact my credit card company and cancel the charge. I will not do business with Backdrop again and unsubscribe from their website.

I placed an order in late July. I received an order confirmation. Then, I received no products. Nothing. Crickets. I go to their web site to call them and find no number published. Hmmm. Thankfully I found the number on Yelp. Once I actually got them on the phone to ask about the order, they magically sprung into action (more than two weeks after the order) and shipped SOME of the products. Part of the order. The rest was "back ordered" they said.

Part of the order I did receive was four floor drops. Two identical drops, printed twice. NOT what I ordered. I had ordered four different floor drops. To their credit, they shipped out replacements for the two missing pieces, and gave me a mailing label to return the duplicates. That's the only reason they're getting 2 stars instead of 1.

They claimed the back ordered items were delivered to my front door, which was incorrect. When I emailed customer service, they said "They were delivered, you'll have to have the post office track it." In other words, "not our problem". Well, the SHIPPER has to initiate traces, not the recipient. Idiot. And, when I called them to let them know the tracking information they provided was the tracking information for a different part of the order entirely, the person on the phone confirmed that those products had not, in fact, shipped, but were back ordered.

(sigh)

So, despite their incompetency, I ordered five vinyl floor drops for me to use in the studio, thinking those would be easy enough for them to print and ship. That was 18 days ago. When I asked for updates on that shipping time via email, once again, I receive no answer. It was only when I threatened to challenge the charge if I didn't hear from them that they even bothered to email me back to tell me the items from the July order are still on back order. And no information was provided on the floor drop order from 18 days ago.

I emailed them this morning and told them to just cancel the second order entirely. I also told them to refund me the back ordered product cost as well. I'm confident I'll have to do a charge back with my credit card before I even warrant their attention. This has been a frustrating experience to say the least. There's a reason there are so many bad reviews about this company. I tell you, the hassle is not worth any price savings over a more reputable company.

8.5 weeks and my purchase has not been delivered, and the company creates excuses why they will not refund my money. Each time I have called there have been nothing but excuses as to why my money will not be refunded.

This is a company that I refuse to do business with, or will I provide any recommendations for in the future.

It is my opinion that consumers seek another business for your products.

On May 11, 2016 I placed my first and only order with Backdrop Outlet.com for one single 6'x8' backdrop and a backdrop/floor combo size 3'x4'.
May 18 I sent an email to the company inquiring about the order as the status still showed "partial" fulfillment and in their shipping section it states most orders ship next business day. I got a response from Amy explaining all items go through a printing process and some take longer than others. It was the combo items that were waiting to come out of production. Their website is lacking information and this would be good to be included in that section so that customers know there is actually a difference.
May 19 I received shipping notification of the single backdrop and I received it within a week. It was in a cardboard tube just over 6 feet long and had some weight to it.
May 31 I sent another email asking again what's taking so long as I still had not received notification that the combo shipped. The same day, Amy replied with an apology for the inconvenience but my combo had been lost in transit and she's put in a rush order for another one and will have it out to me by the following Friday.
June 7 I emailed Amy yet again saying I still have not received shipping notification and asked for a refund on the shipping cost as this service was unacceptable.
June 8 I received a reply from Amy saying she has personally placed my combo with shipping and it would go out that day. She says and I quote from the email "there is absolutely no way for me to refund the shipping expense however I have made sure that you will not be charged anything extra. Since this is an international order sometimes due to the bulk of the items additional shipping is required. In your case I have made sure no additional charges will apply."
June 15 I emailed her again asking for shipping information so that I can get actual confirmation that the combo had shipped and where it may be. I did not receive a response.
June 20 I emailed again saying 2nd time asking, can I get shipping information, again no response.
June 21 a delivery man was on my doorstep with a much smaller box about 3 feet long and very lightweight but he wasn't just asking for a signature, he was asking for another $20 in taxes and fees per the label on the box. I pulled the email up on my phone to show him there are to be no additional charges but he can't do anything about it so I call up Amy immediately and ask what's going on, this is what your email said so why the additional fees? She puts me on hold and comes back with an apology that she made sure there would be no more charges from '"the company" but have nothing to do with border fees. I summed up her email and made it clear that is not what was said and I would not be paying any more costs as this was an awful process all together for an item I should have received over a month ago. She tells me some orders have fees due to weight and size which I already know and understand but ask her how does the first delivery of a 6 foot box that takes 2 hands to hold not have any additional fees and this smaller, 3 foot box the delivery man was able to hold with 5 fingers does? This is not an acceptable answer. The delivery man got tired of waiting so he left with the parcel as I was not paying and I now have to go to the store myself and pick it up after tomorrow.
With Amy still on the phone, she offers me a gift card but my answer was no, she could call up the post office and pay the additional fee I was told I would not have as this whole thing was an unacceptable process. I told her she can refund my original shipping cost and then I can go pick up my order and pay the $20 but she tells me she has to discuss this with her manager and of course that person is not in today so she tells me she will get back to me tomorrow.
June 22 I received an email from Amy saying and her manager was conveniently not in today as well but was spoken with by phone and the manager had requested I send in a copy of the receipt for the extra charges, that would be forwarded and she would get back to me with the manager's response. That day I sent the receipt.
June 27 I sent another email to Amy asking for an answer and asking for the manager to contact me. She replied saying she has forwarded my information to the manger, will check in with her again today and tell her I would like to speak with her ASAP.
June 30 I emailed Amy AGAIN asking for the phone number to reach her manager directly. It's unacceptable to be waiting this long to hear back.
June 30 I received an email from a Wendy an in the email signature it says "customer service manager". She says and I quote "I will be going over your issue with my manager tomorrow morning and will contact you as soon as I speak with her".
I reply, I've been told this many times by Amy for over a week and am tired of getting the run around and wanted the manager to contact ME directly. This is the absolute worst service I have ever encountered. Wendy then called me later in the day to tell me she would be processing a refund to my credit card the following morning (July 1st) for the additional charge.
Today, July 6 I receive an email from Backdrop Outlet saying "your backdrop outlet gift card is ready" and it is for the exact amount of the additional charge to be used in their store at checkout. UNBELIEVABLE! I then sent another email to Wendy saying excuse me, but a gift card is not what was agreed upon, but a full refund for the additional charge, call me ASAP. I also left a voicemail for her stating this is completely unacceptable and demanded the refund she told me I would get on my credit card. This store will never get another dime from me, including by use of a useless gift card I did not agree to.
Still waiting for any response.
Needless to say, as nice as the finished product is, it is most definitely not worth the headache of this disgustingly poor customer service and I'll take my business elsewhere.

Today, I posted a review online and got a phone call faster than any other response. It was to tell me to take the review down and that I would not get a refund if I don't. She tells me, why would I give you a refund if you're going to keep a bad review up? Maybe because it's the right thing to do and people need to know what kind of company this is. My response? write more reviews on as many sites as possible so that people find it and stay away

I ordered $566 worth of photo backdrops, wind machine and plexiglass mirror. I received the plexiglass, but was told the other items were delayed a couple weeks. I was fine with this as it was at Christmas and no problem. First week of January I called and was told 10 days... OK... End of January, called and it would be 10 more days... hmmm... February called in and it was going to be the middle of March. They have already charged my credit card for the $566 even though only the $49 plexiglass shipped. I call in to cancel the order and fine.. cancelled. Well, today, I receive one of the backdrops (the expensive one) and am told they already shipped two others (LIE!) and that they were only going to refund a small amount of my original order. So, they ship me things after the order is cancelled (and I am told it is going to be March before receiving) and now they won't refund all my money. NEVER DO BUSINESS WITH THESE GUYS!. It is a total rip-off.