Backdrop Outlet
reviews and complaints

My small company has have been doing business with Backdrop since 2020. So when I placed an order on October 6, 2023, I fully expected to receive the 5 backdrop special.

Here it is the middle of December and I have not receive as much as an email response to any of my 4 respectful inquires. Of course I have never received the 5 backdrops, nor the requested refund. The Backdrop Outlet special was apparently too good to be true. And the company continues to send me specials advertisements, without a word about my current order.

I started sending emails about the status notice of "unfulfilled" on my account for order #463258. My emails fell into a blockhole of non-response.

I have been very patient and followed the company's policies. I am very disappointed. Backdrop Outlet's customer service is lacking. But more terrible is the feeling that this company is stealing from me by accepting my money but not delivering the products.

I get text messages every day from these creeps. The phone number that the txts come from "does not receive calls".

Checking their website, there is no phone or physical address on their web Contact Page.

I have tried to block them from my message board. And I have reported the txts as Junk. Still, they just keep coming in. I can't get them to go away!

I've been shopping at Backdrop Outlet for a long time now, but I have to say, I'm really disappointed with the quality of their products and their customer service. It's really sad to see a company that used to be so great go downhill like this. I don't think I'll be buying anything from them again in the future. Honestly, I wouldn't recommend them to anyone.

One of the biggest issues I've had with Backdrop Outlet is that they don't stand behind their products. If something goes wrong with your order, good luck getting any help from them. It takes them weeks to respond to emails, and they don't even have a phone number you can call anymore. I mean, what's up with that? It's really frustrating when you're trying to get help with an order and you can't even talk to someone on the phone.

All in all, I think anyone thinking about shopping at Backdrop Outlet should be really careful. They're just not the same company they used to be. If you're looking for quality products and good customer service, you might want to look elsewhere.

I bought a backdrop from Backdrop Outlet last December and was hoping to receive it in January. Unfortunately, it didn't arrive on time for my travels, so I had to cancel my order. I received an email from customer service saying that my order would be canceled and that I would receive a refund. However, I still haven't received my refund, despite sending countless emails to the company. It's frustrating that there's no phone number to call for support.

To make matters worse, I recently checked an order I canceled in August 2019 and realized that I never received a refund for that order either. It's disappointing that Backdrop Outlet doesn't seem to prioritize customer service and refunds. I hope they can improve their processes in the future to avoid these kinds of issues.

So, let me tell you about my experience with Backdrop Outlet. First off, they charged me right away when I placed my order, which was a bit of a surprise. I later found out that a lot of their products are actually shipped directly from another company. This can be a problem if the other company doesn't come through with the shipment. Unfortunately, that's exactly what happened to me. I paid for my order but never received it.

I've been trying to get in touch with Backdrop Outlet for the past two months, but it's been a real struggle. I've sent them eight messages and have only received a response a couple of times. When they do respond, it's usually just a couple of words and empty promises. It's been really frustrating.

At this point, I've had to take matters into my own hands and dispute the charge with my credit card company. It's not ideal, but I feel like I have no other choice. I just want to be made whole.

Overall, I would say that my experience with Backdrop Outlet has been pretty disappointing. I would recommend that you stay away from them if you can.

I ordered from Backdrop Outlet in February and spent over $100. I was excited to receive my order, but after weeks of waiting, I became frustrated. I decided to email them to cancel my order, but I received no response. I waited a few more days and then emailed them again. This time, I received a one-word response that simply said "Canceled." I was surprised by the lack of information provided, but I was happy that my order was canceled.

However, I noticed that the charge was still on my credit card, even though I had received confirmation that my order was canceled. I emailed them again, and they responded that they would send another request to accounting. It's been three weeks since that email, and the charge is still on my credit card. I am very frustrated with this situation and feel like I am not being taken seriously.

I am now going to contact my credit card company to get the charge taken care of because Backdrop Outlet is not doing anything to help me. I am very disappointed with their customer service and question the legitimacy of this company. I do not think they are a real company, and I would not recommend them to anyone. This has been the worst customer service experience I have ever had.

So, I recently made an order from Backdrop Outlet during their 50% off sale. I was super excited to receive my backdrop and start using it for my photography business. However, after a few weeks had passed, I started to get a little worried. Where was my package? Why hadn't I received any updates? I tried to contact their customer service email, but to my dismay, the Contact Us page on their website was blanked out. I even sent messages over Facebook messenger, but still no response. It's frustrating because they keep bombarding me with advertisements, but won't respond to my inquiries.

I decided to do some research and found out that I'm not the only one who has experienced this issue. Many others have bought products that haven't arrived and have received no response from the company. It's disheartening to see that they are not taking care of their customers.

At this point, I'm in the process of digging through business sites to try to identify the owners or principals of the company. I just want to track down a human being who can help me with my order. It's a shame that it has come to this, but I'm determined to get my backdrop and make sure that others are aware of the issues with this company.

Overall, I would not recommend Backdrop Outlet based on my experience. It's important for companies to take care of their customers and provide good customer service. Unfortunately, this company has failed in that regard.

I gotta say, I used to be a big fan of Backdrop Outlet. They really came through for me a few years back, but lately, I've been having some serious issues with them. I mean, I've been waiting for my shipment for MONTHS. And when I finally reach out to them, all they can say is "whoops, sorry, our shipment got messed up." Like, come on guys, get it together.

And don't even get me started on the miscommunication. They promised me three free backdrops with my purchase, but when I only received one, they tried to tell me that's all I was supposed to get. But the receipt clearly said three! It's just a really poor way to do business, you know?

Honestly, I don't think they're worth the risk anymore. They used to be great, but now they're just too big to properly take care of their customers. And their prices aren't even that good! You're better off going with Amazon or something, where you know you'll get what you need in a timely manner.

As a photographer who takes a lot of photos, I was excited to order from Backdrop Outlet. I ordered 9 backdrops, 3 different kinds, 3 each, and it cost me a lot of money. I wanted a vinyl backdrop, which I have used in the past, because I wanted to avoid wrinkles. When I received the box, it was damaged. The packing was cheap, and instead of using a tube to ensure quality delivery, they used a postal service box that was bent in the middle. This caused ripples and creases throughout the product.

I called to see if I could return the damaged product, but their response was "Not enough damage" to return. I was disappointed, but since I was in crunch mode to shoot, I decided to see if the damage would show up in my photos. Unfortunately, the material was so reflective that no matter how we placed the lights, there were reflections on the backdrop. The material was shiny, which made it difficult to use for photography. As a company that sells to photographers, I would expect them to consider the material they use.

I emailed Backdrop Outlet because they don't have customer service via phone, and their response was that it is clearly stated that the backdrop is semi-matte. However, I am sorry to say that it is glossy. After having several photographers look at it and try to shoot with it, we all agreed that the material is unusable for photographers. I was disappointed with the product and decided to order from Westcott for the same price. I received an excellent product from Westcott and will never use Backdrop Outlet again.

I gotta say, my experience with Backdrop Outlet was a real doozy. Their support was just plain awful. I mean, every time I reached out to them, it was like talking to a brick wall. They kept giving me the same canned responses over and over again, and I just couldn't get anywhere with them.

One of the biggest issues I had was with shipping. I wanted to have my order shipped to a P.O. Box, but they kept telling me that wasn't possible. I mean, come on, guys, it's 2021, you should know that USPS can deliver to P.O. Boxes by now! And to make matters worse, they kept insisting that the phone number I provided wasn't valid. I use that number every day, so I know it's valid, but they just wouldn't listen.

To top it all off, they didn't even bother answering some of my questions. I got two emails saying that my backdrops had shipped, but I was worried because I knew they didn't ship to P.O. Boxes. When I asked them about it, they just ignored me. And when I asked if they had tried the other phone numbers I provided for voice verification, they didn't even bother responding.

Honestly, their support was a total mess. It was like trying to navigate a maze blindfolded. I was so frustrated that I decided to look for another backdrop service, and I was lucky enough to find one that actually had decent support. I asked them right away if they could ship to a P.O. Box, and they responded right away that they could. It was such a relief to deal with someone who actually knew what they were doing.

All in all, I wouldn't recommend Backdrop Outlet to anyone. Their customer service was just plain terrible, and it made the whole experience a nightmare. If I could give them zero stars, I would.

I made an order from Backdrop Outlet in late July and received an order confirmation. However, I was disappointed to find that I did not receive any products after that. I tried to call them, but I couldn't find their phone number on their website. I had to go to Yelp to find it. When I finally got through to them, they shipped some of the products more than two weeks after the order was placed. They claimed that the rest of the order was back-ordered.

When I received part of the order, I found that two of the floor drops were identical, printed twice. I had ordered four different floor drops. I contacted customer service, and they shipped out replacements for the two missing pieces and gave me a mailing label to return the duplicates. I appreciate that they took responsibility for their mistake, but it was still frustrating.

They claimed that the back-ordered items were delivered to my front door, but I never received them. When I contacted customer service, they told me that I would have to have the post office track them down. However, the shipper is responsible for initiating traces, not the recipient. It was frustrating to deal with their incompetence.

Despite my negative experience, I decided to order five vinyl floor drops for my studio. I thought that it would be easy enough for them to print and ship. However, it has been 18 days since I placed the order, and I still haven't received any updates on the shipping time. When I emailed them to ask for an update, I didn't receive a response. It was only when I threatened to challenge the charge that they bothered to email me back to tell me that the items from the July order are still on back-order. They didn't provide any information about the floor drop order from 18 days ago.

I emailed them this morning and told them to cancel the second order entirely and refund me the back-ordered product cost. I'm not confident that they will respond, and I may have to do a chargeback with my credit card. This has been a frustrating experience, and I don't think it's worth the price savings to deal with such an unreliable company. There are plenty of other companies out there that are more reputable and easier to work with.

I ordered a 6x8 vinyl backdrop from Backdrop Outlet in October 2019 and was pleased with the product. So, I decided to order from them again in January 2020. I placed two orders for two more vinyl banners, one to be delivered in early February and the other in early March.

However, I was disappointed with the service I received. The backdrop due in February was not fulfilled, and I had to reach out to them to find out why. I was told that their vinyl printer had broken a couple of weeks prior and they wouldn't be able to fulfill the order in time. I was not happy that they did not communicate this to me and that I had to ask about it. I asked for a full refund, which they issued. I also asked for a guarantee that my banner would be delivered on time for the March deadline, which they gave me.

When the banner arrived in March, it was not what I ordered. Instead of a 6x8 quality vinyl print, they sent me a cloth version of the same size. The product had fingerprints all over it, streaking from top to bottom of the banner across the entire design, and a few images were very grainy where they were otherwise clear in the final digital proof, even when zoomed in.

I reached out to Backdrop Outlet to explain the issues and see what they could do to help me out. They were unprofessional and contentious in their "customer service" interaction. They could not guarantee a replacement in time for the event, and if I used the banner at my event, it would not be eligible for return. They accused me of trying to get the product for free and told me to be grateful that they sent me the fabric version because it's a more expensive product (it's not- it's the same price as the vinyl). They also told me to be grateful that they did me such a favor sending me something to use for my event since their vinyl printer was still down (they again never communicated this).

They sent me a "replacement" banner in vinyl, but it was the wrong dimensions and missing the entire top 1/3 of my banner design. The fabric banner was delivered back to them, and I asked for an ETA on my refund. They said they wouldn't refund me because they sent me a vinyl "replacement," so I sent them an image of that replacement showing how it's missing the top 1/3 of the design and asking again for a refund, offering to also return that incorrect vinyl reprint to them.

They responded by sending me a GIFT CARD for the value of the original purchase and told me they "do not do refunds per [their] policy as stated online." Except they previously told me they WOULD refund me if I returned the incorrect product, and they have refunded me before for the banner I never received in February. So now they're just refusing a refund entirely, despite sending me two incorrect products that aren't at all what I originally ordered, and I have to dispute it with my card company.

Ordered from Backdrop Outlet like a month ago and I've been trying to get in touch with them but no response. I don't know what's going on with my order and they haven't given me any updates. It's really frustrating because I need my stuff for a project. I'm gonna have to file a dispute today because this is just unacceptable. Their service is really bad and I'm definitely gonna look for a new provider. Don't waste your time with them, they'll just let you down.

I had a really bad experience with Backdrop Outlet. I was really excited to get my hands on one of their products, but after waiting for months, I decided to cancel my order and ask for a refund. It was really frustrating to have to wait so long, and I was really disappointed that I wasn't going to get what I wanted.

To make matters worse, even after I cancelled my order, I still didn't get my refund. I sent multiple emails to the company, but all I got were apologies and promises that they would take care of it. But it's been 4 months now, and I still haven't received my money back.

Honestly, I wouldn't recommend Backdrop Outlet to anyone. It's just not worth the hassle. If you're looking for a similar product, I would suggest going to Joann Fabric instead. They have a great selection, and their customer service is much better.

I ordered from Backdrop Outlet on January 3rd and it's now July 13th and I still haven't received my order. I've tried reaching out to them multiple times but haven't received any response regarding my order. I even asked for a refund back in April because they hadn't shipped it out yet and kept telling me they were going to send it out. They eventually cancelled my order but never gave me a refund. It's frustrating because I was really looking forward to using their products for my photography business, but now I'm left without any options. I wouldn't recommend ordering from them unless you're willing to wait an extremely long time and potentially not receive your order at all.

I placed my order with Backdrop Outlet on April 29th, and it's now June 6th, and I still haven't received my shipment or any shipping information. I've been given the runaround, and it's really frustrating. I've ordered from them before without any problems, but now it seems like they're trying to take advantage of my small business by stealing $408 from me. It's really disappointing and shameful. I strongly advise against purchasing anything from this company. They're a scam!

I bought a bunch of backdrops from Backdrop Outlet on October 20, 2020. I've been trying to get in touch with them a few times, but no luck. I still haven't gotten my stuff, and they haven't even promised me a refund. It's already December 8, 2020, and I'm going to have to call my credit card company to see if they can help me get my money back. It's really frustrating because I was looking forward to using these backdrops for some upcoming projects, but now I'm just stuck waiting and hoping for some kind of resolution. I'm not sure what's going on with Backdrop Outlet, but I wouldn't recommend ordering from them until they get their act together.

I ordered a backdrop from Backdrop Outlet back in September, but it's now November and I still haven't received it. I was getting pretty frustrated, so I decided to reach out to their customer service team to see what was going on. After a while, they finally got back to me and explained that they had been experiencing some computer issues that caused some orders to not go through - including mine. They told me that it would be another two weeks before my order would even be shipped out.

Well, it's been a month since then and I still haven't received anything. I have to say, I'm pretty disappointed with the customer service I've received from Backdrop Outlet. It's frustrating to have to wait so long for something that I paid for, and it's even more frustrating to feel like I'm not getting any answers or updates about what's going on.

Overall, I would say that my experience with Backdrop Outlet has been pretty negative. While I'm sure that they have some great products, the customer service side of things definitely needs some work. If you're thinking about ordering from them, I would recommend proceeding with caution and being prepared for potential delays or issues.

This company, Backdrop Outlet, has some serious issues with their customer service. If you do a quick search on the internet, you'll find a lot of negative reviews and even some lawsuits related to their former company, Props and Drops, and their other company, Kess InHouse. It's really important to do your research before placing an order with them. You don't want to get sucked in and end up regretting it later.

There are plenty of other reputable backdrop and prop sources out there, so don't feel like you have to settle for Backdrop Outlet. It's just not worth the risk. From what I've seen, they really are horrible to deal with. So save yourself the headache and look elsewhere.

I've bought a ton of stuff from Backdrop Outlet and I gotta say, I'm pretty disappointed with my last order. I never got my stuff and it's been like two months now. I asked for a refund but I haven't seen a dime of my almost $100. It's not cool that they just took my money and kept the products. I've been emailing them constantly but all I get are those automatic messages. It's not very professional to not have any real communication with customers. Plus, it's a pain to only be able to use email. Like seriously, where's my money?