Seller took money for the order and stopped to communicate
I bought blouse and jacket from www.backinthesaddle.com, and the seller stated that his production was authentic and good-quality. He replied to all my emails, but after I ordered and paid for it, the seller didn’t provide any confirmation info as well as he stopped to reply. I sent multiple emails, but no response. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
false advertising
Back in The Saddle sent me an email offering a 15% discount until December 5. I placed an order on December 4 for $42.89. All through the ordering process I kept waiting for the discount to show up. It never did. Within MINUTES of placing the order, I contacted Customer Service via email, inquiring about the absence of the 15% discount and telling them to cancel the order if they did not intend to honor their promise.
THIRTY-NINE MINUTES LATER, totally ignoring my request, they emailed an "Order Confirmation". I responded by telling them NOT TO SHIP the order if the total remained at $42.89.
On December 6, I received a "Shipping Confirmation". I emailed this company four times trying to cancel this order. They continued to ignore my pleas. Their "Customer" Service is non-existent ... incompetent and dishonest.
Please do not purchase anything from this online retailer.
I purchased a couple of items for a niece of mine who loves horses. Since then, I have been charged monthly for a VIP membership which I never signed up for. I was charged $14.95 every month from 1/17/2021 to 1/11/2022. Please help me to recoup the monies I have paid.
I only wanted to order a gift for a family member and now have a recurring charge for a VIP club I neither need nor want. Please cancel immediately.
Placed an order for Christmas on 11/24. One item shipped, called 4 times for info on other items - was guaranteed that everything would ship 12/19. On 12/27 items still haven't shipped. Asked to cancel order, was told they would get it cancelled tomorrow. Wish me luck because so far everything has been incompetence and outright lies.
I agree with your comments...I tried many times to cancel an order by e-mail, but was ignored completely. The item was shipped anyway, and when I called, I was told to write "refused" on the package, which I did, and mailed it back. A month later, still no credit on my account. I called and asked when I would be credited, and they said to give it a little more time. I gave it another month...still no credit. I just called again, and I was told I'd be credited within 72 hours. I'm waiting to see what, if anything, happens.
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