AXS review: AXS - Stagecoach 2023 ticket

I had purchased a ticket for stagecoach 2023, however, I never received the tracking information for the ticket (I live in New Zealand) I emailed for the information multiple times and didn’t hear back. When I finally got the tracking info it was too late and it had been returned to sender. I then contacted AXS to see if there was a way for it to be picked up at the venue as there wasn’t enough time for it to be resent, but again I didn’t hear back at all regarding this. I couldn’t fly from New Zealand to LA without having a ticket for the event, that was the purpose of my trip. I ended up loosing money on my flight ticket and accommodation. In addition to this, my mum passed away very suddenly at this time and this issue and financial burden only added to my stress. I didn’t have an option to sell my ticket because of these issues. I have since contacted AXS via instagram and after several attempts I received a reply stating the refund policy and declining my request for a refund. The response also stated that any future emails regarding this would be automatically closed.