Axis Bank Power Home Loan — worst service
I have taken a home loan with axis bank - retail asset centre. The name of the loan id power home loan. It is almost 6 months that I am paying my pre-emi.
Bad experiences :
Over a period of time only, I came to know that the persons approaced me are not the direct axis bank staffs. They are the third party finance agents. Normally, axis bank does n't deal the customer directly. They approace the clients thru the third party agents.
When I approach axis bank for converting my emi to pre-emi, they asked me 6 cheque leaves, and then they never processed my request for more than a month. When I call the axis bank rac (Retail asset centre), I didn't get a proper response. They put me on hold for 30 minutes and cut the telephone line.
Again, I called, and I got a reply like this "please contact the third party finance agent through which you apply for home loan". I was really shocked.
Another experience, when I tried to meet the branch manager, the front office female staff didn't allow me to meet the branch manager and she made me to wait for more than a hour and replied me that he is not in his seat. Again this is another bad experience.
I sent a mail to the branch manager to get my it interest certificate, still now there is no response.
There are many other experiences like this. My advice, please don't go for private banks for home loans, especially don't go to axis bank for home loan.
Very very poor customer service.
Please feel free to contact me if you need any information.
If you are from chennai, and if you had a bad experience with any bank, pls approach,
Chennai 044-[protected]/5964 : [protected]@rbi.org.in
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