India - 400025
I would like to share my greivences with everyone who has got a credit-card from any of the banks. I would like to give a brief description of my problem with a pathetic bank i.e. "Axis Bank". First of all, I have never applied for any credit-card from Axis bank & suddenly I received an SMS on my mobile number as a confirmation that my credit-card application has been approved and I will receive my card within few days. I tried to ring that number immediately but I could not get through.
After few days, I received a call from a courier company who wanted to confirm my residence address to deliver a packet from axis bank. I confirmed the address and could not ask anything from them regarding the same as I was in my office & was busy in doing some official work.
I opened that packet in the evening and found two cards from axis bank. One of the cards was under my name and other one was under my younger brother's name. I was little bit surprised to receive these two cards from axis bank as I had never applied for any credit card from them. I contacted them to get the proper confirmation and they told me that they did receive my application form and that's why these cards were sent to me. I also told them that nobody has done any sort of verification before the approval of my card application.
I took it lightly and thought that there is no harm to have a credit card from axis bank as I was already using so many cards from various banks. However, the first problem got start when I did not receive my card statement for the first three months. I contacted the customer service of axis bank once again to know the total outstanding and the reason for the non-delivery of my card statement.
I got amazed to know that I have been charged somewhere about Rs.3500 as a joining fee to have this card from axis bank. I explained the whole story to the customer service executive that I have been mis-led by axis bank as I was never told that there is a joining fee to have a credit-card from axis bank as no other bank charges anything for their credit card.
I have raised this complaint so many times and spent a lot of money on the phone calls made to the customer service of axis bank because they have their customer service center in Mumbai. Everytime, I was given an assurance of an amended card statement but got nowhere. Now, I am receiving threatening letters from an advocate of axis bank to pay the outstanding immediately which is ridiculous. I was quite sure that axis bank can do such kind of appalling things since their past have been too good to have faith on them. But, I want to warn them that the time has been changed and everyone is aware about the laws & orders. I am going to file a case against them in "Consumer Forum" and will realize them about their serious mistake. Thanks & regards.
I had a terrible experience with Axis Bank Personal loans. They said they will give the loan in 4 days and...
I want to make online transactions through axis site. When making the transactions it asking for 3 digits at the back of the debit card. But in my debit card there is no such digits.
Plzz help me out
I had applied for a credit card from Axis Bank. The card was issued to me with the assurance that no joining fee and/or annual charges will be charged from me.
I made a transaction of approx. Rs. Three hundred( Rs. 300/-). But when I recieved my first statement I was surprised to discover that a sum of Rs. One thousand and Five hundred (Rs. 1500/-) was charged from me as the annual charges and joining fee. In spite of frequent telephonic complaints, the same was not waived off. Instead, late payment charges and interest has been applied. Now, my statement reflects an amount of Rs.two thousand four hundred sixty four and fifty six paise( Rs. 2464.56).
I request the concerned authorities to kindly take immidiate and proper steps to look into the matter.
Name:- Er. Pramod Kumar Tiwari
Credit Card No.:- [protected]
Valid thru: 10/10
I am credit card holder of axis bank and Card No.[protected], i have taken credit card from this company and the Very First bill was not received by me, when i received the bill i was surprised to see that they cahrged me with late payment charges & Interest on delayed payment, when i asked the customer care they advised to pay the purchases only and they wiil consider reversal of the charges, but that was not done.
Now they taken Rs.3108, from my saving s account with out informing me,
when asked for it, they said the bill was sent through PAN CITY COURIER, Despatch No.is 255412 and the receivers mobile no [protected], which are not belonging to me.
Plz do help me in resolving the issue.
This is Dharmendra Sharma from Indore(MP), I have already paid credit card bill on 2nd Feb 2008 by cheque (011898) with amount 11685 INR at Axis Bank Kothrud branch Pune(MH). That cheque was cleared on 7 th Feb 2008 by state bank of Travancore Navlakha branch Indore(MP) . Problem is that Axis bank stated that they didn't get the amount and they again charged me 13000 INR. I had conversation with customer care executive, he told to mail bank satement and reciept of deposited cheque. I had mailed at Customer.[protected]@axisbank.com, but i didn't get any reply. what to do now.
22nd Feb 2008
I am telling simply the problems what I faced in my case. I am not criticizing or degrading any one.
You can take it as a FEED BACK
This is Vijay Bhaskar from Hyderabad. My credit Card No: [protected]. I am facing many problems from your bank which I never faced from other banks. I have a very good credit card history and I got additional cards because of that. I can show the Proof.
I took this card in March 2007 and at that time one of your employee/Representative told me that this is a lift time free card and there are no Joining and annual charges. It was happened in UTI main branch Hyderabad. I agreed and put sign on papers. At that time I told about all my credit cards how I got (i.e. Life time free) and my utilization.
He did not tell any types of Cards and he simply told me that is Life Time Free Card. It was happened to my colleagues for 4 people. They already canceled in August. I did not cancel because i got a call from UTI bank people who spoke to me from Delhi /Mumbai
Later I got the bill of 1600 rupees from UTI bank for annual and joining fee charges. There I was cheated first time from your bank representative. Later I called to UTI customer care and asked about these charges. Later I got a call form Delhi customer care people, I clearly explained my problem and requested them to cancel the card. They told me reversal the amount of all those. And told me to pay the amount of purchases and need not to pay the Joining and penalty fee. That’s not yet happened.
I said ok and I did some purchases with that card. And paid all those amounts of purchases (Except the additional Fee’s and penalties), you can verify. I did not pay the amounts of annual Fee and Joining Fee and the penalties on that amount since taken the card.
now the amount is 5748.(Rs.1500 anual and joining fee + Rs.4248 penalties for Rs.1500.). the total amount is not my ussage.i paied my total ussage. pleasse think about how i am responsble to pay this 5748.i requested you to cancle my card on April/ May , the bank people told me to continue and reverse the amount and they did not solve the issue .In Nov/ Dec on employee named Shradha from delhi called me and requested to pay 200 to solve this issue. you can verify the record how many time i called and put a request to solve the issue.How i am responsable to pay the penalties and all if Axis bank people did the late .
Now I am going to Consumers forum to file a case if my problem is not going to solve. I called many times and asked them to solve this problem’s. I have the Proofs. Including me we are 5 people. It was not yet solved and you are adding penalties to the annual and joining fee amounts.
The Services of your bank is very poor. (You can check with other banks)- It’s what I feel in my experience only.
These are no proper Mobile alert and Statement.
If we call to Customer Care the phone is ringing but it will not reach the IVRS Voice system
By Luck if it reaches to Voice System it will not reach the Customer care Employee. It is telling like you will reach in 8 minutes.
After that again it will tell 8 minutes. Or 3 minutes and 3 minutes.
If we reach the customer care employee and ask about our details some times they are telling the system is slow call after one hour (it was happened one time in my case.)
If we reach and explained our problem to customer care employees, they put a request to above authority people. Later we never get any call or solution from higher authority people and it will continue month by month. The same is happening now in my case.
These are the problems which I faced. It may not happen in others case. But it’s TRUE in my case.
We have an OMBUDSMAN cell in Hyderabad .they also giving support regarding the credit card problems. We will approach that also.
The main reason I wrote the mail is I don’t want to spoil my credit history in Banks. It should not happen to any customer in feature.
Sir, My name is nagaraju One of credit card holder of axisbank ,past two months i m facing no of problems with the Axis bank credit card pesrones, i m using the Axis bank credit card from the month of Apl-2007,from tht day onwords they never send any statements to me aby my purchase,suddenly they are lien my ACC in the month of No-2007 at tht time my payment amt was 19128 rupees tht amt i padi after my due date i mean Dec-27-2007, after tht payment they had released my ACC, again they were lien my ACC undera the money 22161 rupees, it states tht they are recieving my 19k payment and agian they were lien my acc with full payment amt, but i already pais 19+ in tht 22+ amt,so finally i went to AXIS bank credit card deivision people Mr.Vignesh(Mount Road branch,Chennai) i told my fulll problem to him on 02-01-2008, he was checked my Credit card status and told me like no pronlem sir we were releasing it my tomorow i,e 03-01-2008, so based on vignesh i returned and after 1 day i checked my Savings ACC status it still remains same then again i made no of calls to him but no use i didnt picked my call final he picked my call on 04-01-2008 and simply told me like sir i worked it out ur ACC status changed on 05-01-2008 only so this is problem pls dont make any calls to me from here onwords he told like tht,but before tht i told him my problem like sir each and every month 3 cheques are come for clearence so if my ACC status is same these cheque ll got bounce already with lien last my 2 cheques got bounced so plss at least this month i need to save my cheque bonuce so plss help me out like th, but still the is no change in my ACC, it leads my 2 cheques are bounced on 05-01-2008,and again today my 1 cheque will bounce,really sir ur people are not doing work properly, no of times i had begged him plss change my ACC status and help me out but no use,i hope atleast these complaint will help me out....
Axis bank Credit Card NO:[protected]
i have axis bank [UTI BANK]dabit card,cum ATM card & Saving bank A/c in axis bank ,Ashok marg,Jaipur branch. validity of my card is being expired in Jan/2008,i have riminded many times toissue new card, but upto today i havn't received
kindly take n/a.
my S/B account no. [protected]
It is to inform that Axis Bank Credit Cards has issued a Credit Card in my name without applying nfor the same, perhaps based on forged documents. Nearly one month back I had submitted documents for issue of SBI credit card at SBI, Gopalnagar Branch, Nagpur. It seems different bank agents/executives have a syndicate to get details of customers because immediately after submission of documents at SBI, I started getting calls from HSBC, ICICI Bank, Axis Bank about credit cards. Inspite of my refusal, they continued calling me. Nearly 25 days back one fellow came to my residence during day time and started asking about my details to my wife. On enquiry he told that he is from AXIS Bank and generating details for credit card. When intimated that we have not applied for the same, the imposee told that he is doing his duties.
Now 2 days back somebody called to our place and asked to collect the credit card. Once again my wife informed that we have not applied so there is no question of collecting card. Today the PIN has also arrived.
On enquiry to the number from our caller ID we came to know that call was from BLUE DART Currier service and they informed that we generally deliver mails at residence but may be some fault by their employee to behaved like that. Anyway they requested us to contact AXIS BANK for this matter.
After contacting local branch of Axis bank credit cards at Nagpur their executives told us that this type of activity sometime does happen due to target pressure. Anyway we should contact their call centre to get blocked the undelivered card from any sort of misuse.
See what a nobel idea to complete the targets using forged documents by making syndicate of agents of different bank?
Through your medium we are bringing it to the notice of general public and AXIS BANK officials about frauds and unfair trade practice. Also warn Axis Bank about serious consequences, in case of any fradulent withdrawl or purchase using undelivered card.
I was holding your creit card. During the time of application I was not informed for any type of annual Fee. When i recieved my 1st statment, I had been charged a sum of Rs. 1600/- as Annual Fee. I contacted your Customer care Centre. I am already holding Credit Cards of different bank, but I had never been charged any fee from any bank. I requested to waive the same, but I was informed that waiver is not possible. Till the time i rrecived another statement including penality charges and late payment fee. Onece again I contacted your Customer care Centre and again I was replied that no waiver will be given even in late payment charges and penality. I have been reularly being followed for the payment of full amount. Finally I contacted your Ahmedabad Office and I was informed that if I pay minimum amount of Rs. 1600/- further request for waiver will send and card will be Re Issued to me. I have paid Rs. 1600/- in your Ahmedabad main branch 31/12/07. After depositing the amount I contacted to your Customer care Centre. I was informed that now Card can not be issued as it has been already cancelled.
I would like to inform you that I had no intention to not to pay my outstanding. I had made some transaction before receiving statment and I had paid the same. There was no principal outstanding in my card. As I am paying your annual Fee and the balance amount after waiver. I would like to use my card. I am having Credit Cards of other banks also and there is outstanding or any problem with these Credit cards.
I would like to request to Re Issue my Card and waive my late payment charges and penality.
Mobile No. [protected]
at the time of collecting the documents and at the time of verification I had been told no joing fee and annual fee for axis bank crdit card. After recieving the credit card i did not recive statement for 3 months. Requesting several times i recieved statement after 3 months. All the 3 statements which were totally wrong and they have charged joining fee with latepayment chargeds and finance charges.
I called customer care told regarding joining fee, i got a call from AXIS bank saying all the carges for 3 months will be reverted. after that I recieved 2 statements nothing is reverted.
I am having an Saving Account with the axis bank- Surat Br. I had deposited a DD of axis bank only from other location.
same DD was not credited to my account after a long period of 15 days. When I asked for the matter Baroda Br. Manager ( Anish) and Surat Br. Manager Mr. Himanshu said your DD has lesser value so forget the matter, we can't help you and said contact directly to Baroda Br. as I deposited the same from Baroda office. I had lost my time, money and gained only the mentally harassment.
It's MNC bank, but the treatment to customer at the beginning and after being the customer is worst...
My name is kavya.I have opened an savings account at Vijayawada one and half year ago. Now i have reached my native (Kakinada). Here i opened a new account at AXIS bank itself.The problem is that i have sent a letter 4 months ago to Vijayawada's Branch Manager to close my account at Vijayawada and transfer all my proceedings to my new account at Kakinada.I have Enclosed my Debit card, Cheque book along with that letter.But i have found no response.
My Vijayawada account No.:[protected]
my Kakinada account No.:[protected]
I am Pankaj Mudholkar, applied for Axis Bank Gold Credit Card one month back. I received my application reference number. Verification is also over. The executive told me, that I will receive my credit card withinn 10 days, but still I had not received it. The details are as under,
NAME: PANKAJ MUDHOLKAR
APPLICATION REFERENCE NUMBER: 798382
MOBILE NO.: [protected]
Customer care is in no mood to talk to me after 4 months of application submission moreover my card i...
I have applied for an credit card 3 months before recently they apdated the application even though enquiry is going on a am not abl to get the correct status of the process i have received the reff number .now when i try to call the customer care no: which in in TVM its takes long time to get the executive online its really a bad customer service
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