The complaint has been investigated and
resolved to the customer's satisfactionResolved Axa Travel Insurance — bad experience
resolved to the customer's satisfaction
My advice is to never purchase an AXA travel insurance policy from AXA or Essential Travel, not now or in the future. Their policy was not worth the paper it was printed on. If it had not been for his friends and the fact he was still able to use his mobile phone, he would have been entirely on his own.
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