Autohance’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of customers are dissatisfied with purchases.
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Disappointing Product and Service from Autohance: Damaged Package and Missing Parts
I got the Autohance package a couple of days ago after it was delayed two times. The first thing I noticed when I got it was that the package was all taped up and looked a bit damaged. When I opened it up, I found out that some of the pieces were missing, including one muffler, some hangers, and hanger keepers.
I tried to contact their customer service, and they said they would send an email with the tracking number in 24 hours, but it's already been 48 hours now, and I still haven't received anything yet. The worst part is that my husband has been waiting for this part for a while now, and we had trouble ordering it from another shop before. It's really frustrating.
Overall, I wasn't happy with the product or the service I received from Autohance. It's disappointing to receive a package that's been damaged and missing pieces, and even more frustrating when the customer service doesn't respond in a timely way.
Disappointing Returns Process and Customer Service from Autohance
I had a bit of an issue with Autohance when trying to return a product but wasn't too pleased with the runaround I got. I tried calling customer service more than once but never got through to anyone. Finally, I emailed them and was told that I would receive instructions for a return within 6-12 hours. I didn't actually get the instructions until two whole days later, so I had to reach out and request them again.
To make matters worse, I had to pay for the return shipping even though some sites offer prepaid returns as a courtesy to their customers. Honestly, this experience left a bad taste in my mouth and I'm not sure if I'll be buying from Autohance again in the future. Hopefully they can improve their customer service and returns process going forward.
Autohance Product Descriptions Need Improvement for a Hassle-Free Shopping Experience
I stumbled upon Autohance while searching for a good car accessory site online. At first glance, I was pleased with the range of products they offer. But as I clicked on the product page I was interested in, I noticed that there was no clear description that confirms if the box or shield comes with it. I had to look at the product code, and as someone who's familiar with sales, I knew that I had to double-check it to ensure the accuracy of what I'm buying.
However, I realized that not everyone might be as familiar with product codes. Hence, a clear and concise description of the product on the page would be handy for those who are new to online shopping or may just want to quickly check the details of each item.
Prior to arriving at Autohance, I had browsed through several other sites that were quite deceiving. Their pictures did not add up with the actual product code. It was frustrating, to say the least, as it's hard to make a decision on what to buy without knowing what you're actually getting. Only a handful mentioned what was included in the package.
Overall, I think Autohance can improve by providing comprehensive descriptions of their products. By doing so, they can save customers the trouble of having to double-check the code just to confirm what they will receive when they make a purchase.
Is Autohance Legit?
Autohance earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
Autohance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Autohance.com you are considering visiting, which is associated with Autohance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Autohance have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Autohance's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- Autohance.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The autohance.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Autohance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Trouble with New Brake Pads: Autohance Package Mishap
So, I was doing my brakes today and ran into a little hiccup. The package of my new brake pads from Autohance arrived with a little surprise - a metal piece fell off of it as soon as I opened the package! As I was working on my front right rotor, one of the metal mounting clips broke off as well. I was just about to install my new slotted and drilled rotors with the ceramic brake pads, too. What bad timing!
I'm not sure what caused this issue or how it happened - maybe it was just a fluke? But I still need to finish this brake job and I don't have the proper parts to do so. So, I'm reaching out to the folks at Autohance in the hopes that they can help me out. Maybe they'll be able to provide me with a replacement clip or even an entirely new set of brake pads. Whatever they can do to assist me, I would greatly appreciate it.
I must say, I'm a bit disappointed with this experience. I was really excited about my new brakes and now I'm not even sure if they'll work properly. But maybe this is just a small bump in the road. I'm hopeful that Autohance will do their best to make things right and get me back on the road soon. I'll keep you all posted on how this situation unfolds.
Autohance.com Review: Competitive Prices and Fast Shipping, but Navigation Needs Improvement
The website called Autohance.com needs some major clean-up and restructuring to make it more user-friendly. It's just not easy to navigate since the flow from one page to another is choppy and disconnected. And if you're trying to find specific parts that are tailored to your vehicle, the process could be an ordeal – pictures and diagrams are just too hard to search for at times. Worse, there are moments when the parts aren't even categorized correctly! It feels like you're on a treasure hunt just to find the specific item that you need, which could get frustrating.
On the bright side of things, Autohance.com has some very competitive prices! More than half of the merchandise are priced in the same range as its competitors, while a quarter of the items far surpasses the amount listed on most other websites. So, there's a great chance that you'll find the right products at prices that suit you, if you have the time and patience to sift through the catalog.
Shipping with Autohance.com was a positive experience as well. They were exceptionally fast with getting things out the door and on their way. They partnered with Affirm, too, which was a wise choice since it helps you spread out payments over time for more expensive car parts.
Overall, the website Autohance.com could use some improvement in terms of its navigation. However, it's worth checking out for some great deals on car parts, especially if you can't find what you're looking for at other online outlets. Additionally, the speedy shipping process and payment partners are both positive aspects to consider.
Mixed Experience with Autohance: Good Customer Service but Long Wait Time
So, here's the deal about Autohance (autohance.com) - I had a bit of a rough experience with them recently. I ordered something that ended up getting stuck at the port, and it was kind of a mess trying to sort it out.
Autohance did contact me a few times via email, asking me to give them a call. I tried calling them a bunch of times, but it took several days before I was able to actually get ahold of someone on the customer service team. And when I finally did get through, they informed me that my item was still stuck at the port, and that I could either wait for it to arrive or choose another item.
At that point, I was pretty frustrated. I had been trying to get in touch with Autohance for several days, and it would have been nice if they had given me some kind of discount or something for all the hassle. But unfortunately, that didn't happen.
Anyway, I did end up choosing a different item and it did eventually arrive, so I guess there's that. But overall, I have mixed feelings about Autohance. Yes, they did eventually help me out, but the whole experience was pretty stressful and it took way longer than it should have.
So, if you're thinking about ordering something from Autohance, just be aware that there's a chance you might have to jump through some hoops to get your order sorted out. And don't be afraid to be persistent - it took me several days of calling and emailing before I finally got through to someone.
Autohance Review: Pricey Shipping and Overpriced Items, Limited Selection for 6L Ford
Man, let me tell you about my experience with Autohance. First off, the shipping cost was ridiculous. I mean, I get it, they gotta make their money, but it's like they're punishing you for not spending a small fortune. I tried to order this little thingamajig that couldn't weigh more than a feather and the shipping cost was gonna be as much as the actual item. That's just crazy, in my opinion.
And don't even get me started on their pricing. I was looking to buy a couple of items for my car - one was $320 and the other was $323. But I ended up finding both of them for under $299 elsewhere, and it was the exact same product and part number. So, you know, Autohance isn't exactly the most competitively priced place out there. And when it comes to parts for a 6 L Ford, their selection is pretty slim. There just isn't a lot of variety in any given category.
I will say that the item I did end up ordering was decent quality, but I just can't justify spending that much on shipping for such a small item. And when it comes to bigger purchases, I'll definitely be shopping around before heading back to Autohance.
Autohance Review: Good Service & Selection But Injen Cold Air Intake Only Compatible With Quattro Vehicles
I recently purchased a cold air intake by Injen from Autohance, and upon receiving it, I was impressed with its appearance. However, after looking further into the website, I discovered that it was only compatible with Quattro vehicles. This important detail was not mentioned on the website, nor was the fact that the intake was not compatible with FWD ultra edition models that had an MAF sensor. Luckily, the instructions included in the package clarified this for me.
I am a bit disappointed that I need to return the item, but overall, I am satisfied with the service provided by Autohance. Browsing their website was a breeze, and I found it easy to find a product that suited my needs. The delivery was also speedy and efficient. Unfortunately, when I tried to contact their customer service via phone, I was unable to reach them as the line was down.
Despite this minor hiccup with my purchase, I look forward to finding another intake that is compatible with my vehicle from Autohance. Their selection and service are top notch, and I appreciate their attention to delivery speed and product quality. I recommend Autohance to anyone who is in the market for car parts and accessories at a reasonable price.
Autohance.com Review: Affordable Car Parts with Impressive Selection and Easy-to-Use Website
I gotta say, I'm really impressed with Autohance.com. Not gonna lie, I was a little nervous ordering car parts online - had some bad experiences in the past - but this site really came through for me. First of all, the prices are unbeatable. I couldn't believe how much cheaper their brake pads and rotors were compared to other sites I checked out. And their selection is pretty impressive too - they had a whole bunch of different brands to choose from.
The website itself is easy to use too. None of that confusing, convoluted stuff you sometimes see on online stores. Everything is laid out really clearly, so you can find what you need without having to do a bunch of searching.
Shipping was pretty fast too. I was worried it might take a while, but I got my parts in a couple of days - no complaints there. The only issue was that my order wasn't complete when it arrived. I had ordered a kit that included both brake pads and rotors, but I only got the rotors. Obviously, I was pretty frustrated by this - I mean, what good are rotors without pads?
Luckily, the customer service team at Autohance was able to help me out. It took me a few tries to get through to someone on the phone, but once I did, they were really friendly and helpful. They apologized for the mistake, and within a day, they had shipped out the missing parts. And sure enough, everything arrived on Tuesday, just like they said it would.
Overall, I'm really happy with my experience with Autohance.com. I definitely plan to shop with them again in the future - I mean, who doesn't love getting good quality car parts at affordable prices?
Autohance: Incomplete Order and Misleading Shipping Times
Ordered some stuff from Autohance (autohance.com) on May 1st and got an email talking about how it was gonna be like 3 to 5 days before it got here. Didn't think too much of it and then I got the box on May 4th. Only problem is that it was only half of what I ordered. Not cool, man. Rang up customer service and they're like "Oh yeah, your other stuff is on the way, should be there next week." What?! Why didn't they say that in the first place?
Anyway, I ask the dude over at customer service about why nobody ever told me it was two packages and he just brushed me off like "Is there anything else I can *helpyou with?" Ugh, so annoying. Finally got the second package on May 10th, so that's like 10 whole days of waiting around like an idiot.
Prices were definitely cheaper than most of the other places I looked at, but like...come on. Don't tell me stuff is gonna be delivered in 3 to 5 days if it's not even gonna be all of my order, let alone arrive on time. So yeah, just be wary of the shipping times and all that.
Overview of Autohance complaint handling
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Autohance Contacts
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Autohance phone numbers+1 (800) 371-4413+1 (800) 371-4413Click up if you have successfully reached Autohance by calling +1 (800) 371-4413 phone number 0 0 users reported that they have successfully reached Autohance by calling +1 (800) 371-4413 phone number Click down if you have unsuccessfully reached Autohance by calling +1 (800) 371-4413 phone number 0 0 users reported that they have UNsuccessfully reached Autohance by calling +1 (800) 371-4413 phone number
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Autohance emailssales@autohance.com10%Confidence score: 10%Sales
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Autohance social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 02, 2025





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