I have placed order with this site. initially everything was good, the live chat csr helped me and once i paid with paypal, the order was generated almost instantly, shipped out next day, shipping delivered in 2 days. however it's what's inside the shipping box that counts right?
these guys forgot to put my both of my pbr discs, and when i had ordered they said everything was in stock. so i called about the pbr discs and at first they told me they have it in stock but once i told them about my missing shipment all of sudden "our system hasn't been updated" "bait and switch: why don't you try our more expensive ones" and finally tired of hearing my csr "we'll just go ahead and give you a refund on your brake discs"
Came back home after work and tried to go to website, website still says in stock, but when i called to order, same loop again.
got transferred to 6 or 7 csr all same story again.
finally bottom line is they wanted me to pay for return shipping on my other items (4 spark plugs and a air filter) because i was so unsatisfied with the csrs, kept on insisting autoparts pay for the return shipping charge, finally got through with a rma number and return call tag (not yet, was just told to wait 24-48 hours to receive them in my email).
hopefully my return will go through asap and hopefully i'll be able to find myself a brake disc somewhere else. however, i am getting fed up with these bait and switch, unaccounted inventory, rude/careless csrs of this company. even though i was highly satisfied of my initial ordering process, my current situation of not having received my ordered item, not having received my partial refund for brake discs, unclear outcome of the rma and return call tag, being transferred/hold to numerous different csrs = all by means not a good company to do business with.
after all, internet business is all about customer satisfaction and reviews right?
Let's call it like it is. Car-stuff lies. I believe what they do is 'broker' orders out to suppliers throughout the United States. There's nothing wrong with that except; I ordered a part that cost well over one hundred dollars and received a different brand-name part costing one third what I was charged.
Car-Stuff Personnel were very reluctant to let me speak with a supervisor and when I finally did, supervisors don't have any authority and kept saying 'That's not our policy' and, 'You'll have to wait until..'. I hope to find out who's in charge. Surely there's a legal remedy for this type of thievery. It's wrong to promise “brand-name" and deliver “bottom of the barrel". I'd like to see this business fail. Our economy, in America, is bad because of businesses not being truthful and we consumers need to hold companies accountable. Are you with me?
I spoke to their sales rep at Thanksgiving and he assured me $65 discount if I order over the phone but they turned around and charged my card for the full original price. Talking to their customer service is a nightmare. They will just hang up and so far nothing has been done to credit back my account. Consumers, beware. This company will scam you, in hopes that you will not catch them or just give up trying.
I would like to tell you the truth because the entire office is located in the Philippines and the customer...
Auto Parts Warehouse takes inept customer service to a new low. I attempted to place an order for a part for a 2006 vehicle and they were going to send me a part for a 2001-05 model year. I told the person taking the order over six times that there is a different body style for the 2006 model versus the earlier vehicle. The genius merely typed in 2006 tail lens assembly and was going to ship me the wrong part. It should be interesting to see how long it takes to receive a refund. If you are reading this prior to ordering your part from these idiots then do yourself a favor and don't walk... run!
AUTOPARTSWAREHOUSE IS NOT HONEST.
They lie about stock on their website, update your order so you believe the order is complete and shipping, and then give excuses about why the order is incomplete.
Don't bother with the 800 number, you may think it's better to have someone to talk to, but NOT when it's someone in India with a script, and a very annoying script at that. They'll promise you everything on the phone in the sales department, but none of it matches the customer service rap for AFTER sale support. I even asked about the return policy and had a sales guy telling me they never charge restocking fees, even as I was reading him the site's policy page. This policy page can't be easily found from any links on the site, I found it only by googling the site with some keywords like restocking fee
AUTOPARTSWAREHOUSE HAS THE WORST CUSTOMER SERVICE YOU COULD EXPECT.
Here's a run down of my order experience:
I ordered 4 items, rotors and pads for both front and rear axles. The rub was with the front pads. everything else arrived but the front pads, despite the website and MULTIPLE phone calls promising the order was completely filled and shipping. During this whole fiasco, the part showed as in stock on their website.
ITEM SHOWN AS IN STOCK DURING THE ORDER
ITEM SHOWN AS SHIPPED 1 DAY LATER
ORDER SHOWN AS COMPLETE
OPENED THE BOX AT THE BRAKE SHOP TO FIND NO FRONT PADS.
WAS LATER TOLD BY THE 1-800 INDIAN THAT ITEM WAS OUT OF STOCK
WHEN ASKED WHY IT SHOWED AS IN STOCK DURING MY ORDER THE 1-800 INDIAN SAID THERE WAS ONE IN STOCK AT TIME OF ORDER BUT IT WAS DAMAGED.
WHEN ASKED WHY I WAS NOT INFORMED OF THIS IN A TIMELY MANNER SO THAT I COULD MAKE ALTERNATE ARRANGEMENTS, THE THE 1-800 INDIAN FLAT OUT LIED AND SAID I HAD BEEN SENT AN EMAIL A DAY EARLIER(THE EMAIL ARRIVED 2 HOURS AFTER OUR CONVERSTATION).
WHEN ASKED WHY IT SHOWED AS IN STOCK DURING OUR PHONE CALL, THE 1-800 INDIAN SAID "I DON'T UNDERSTAND YOU," AND SOMEHOW, WE WERE DISCONNECTED.
TODAY, FIVE DAYS AFTER THEY SHORTED MY SHIPMENT, ITEM STILL SHOWS AS IN STOCK!
APW HAS A LOT TO LEARN ABOUT HONESTY AND CUSTOMER SERVICE!
DANGER! WARNING- RETURNS ARE NEXT TO IMPOSSIBLE!!! I too received 2 wrong parts orders, totaling over 600 dollars, and never received an email with my return authorization number. Every time I called I got a person that could barely speak English, and they assured me I would get an email in 2-3 days with my return number- never ever got that email. So I disputed the charges with american express, and then autopartswse managed to find someone to fill in 30 pages of what I did wrong, and why I should be charged for all this stuff thats wrong, and a copy of their 21 day return policy, but could never call or email me with a return number. I have re-opened a dispute with am ex, and am waiting for the results, but I believe they will screw me again. BEWARE OF THIS SITE!!!
I ordered an Audi A4 brake reservoir on May 31st. Shipping was supposed to take 3-4 business days. It is now June 14th and still no part, no email, no phone call. I call today to find out what the hell happened, just to find out that they NEVER had the part, NOR were they going to. HORRIBLE SERVICE on the brink of SCAM. They offered a refund, with a bit of an attitude i didn't want to hear on the phone. 3-4 days for the refund, just hope to god i don't have to call back because they "forgot."
Overall, this company is not professional. Timeliness and customer service is something they DO NOT offer.
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I ordered parts then received conformation # all parts ordered were wrong parts they told me i had to cancel my order with shipping company the shipping company said that it is the company's responsibility they told me i had to wait for all of this to take place before they will even consider giving a refund i called the same day i ordered to cancel but they told me tough luck there was nothing they could do when i called they said right parts guaranteed but as you can see if you order a part all you are guaranteed is the wrong part