KFC reviews and complaints 1
View all 3472 complaintsKFC - Cannot be picked up. I request an immediate cancellation of the order and full refund.he order was placed at thr
Dear Manager,
On 16/03/2025, I purchased 1 x Zinger® Crunch Burger ™ Box Hot & Crispy - Regular from KFC app (Kings Cross).
I recently placed an order through the KFC app, but the restaurant location was incorrect. I intended to order from KFC Green Square, but the system placed my order at KFC Kings Cross instead. I attempted to modify the location before confirming the order, but for some reason, the order still went through with the wrong restaurant.
Since I am not at Kings Cross and cannot pick up the order, I would like to request an immediate cancellation and a full refund.
I am extremely disappointed with the lack of response to my refund request. I sent a refund request via email immediately after realizing the issue, but it has now been four days, and I have still not received any response.
When I attempted to call the official customer service hotline, the line was constantly busy, and I was unable to get through. Furthermore, when I tried to contact the restaurant directly, the staff deliberately hung up the phone, making communication impossible. It was also clear that they were unfamiliar with the refund process, which suggests a lack of proper training.
Additionally, KFC’s online platform does not provide any option to request a refund, which is unacceptable and may violate consumer rights.
I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.
I have provided a screenshot of the payment transaction from Commbank, a screenshot of the order linked to my email in the KFC app, and a screenshot of the order details from the KFC app as supporting evidence.
Since I am not at Kings Cross and cannot pick up the order, I would like to request an immediate cancellation and a full refund for this order.
If I do not hear from you within 10 working days, I will lodge a formal complaint with NSW Fair Trading and/or report my issue to the ACCC.
You can email me at [protected]@gmail.com. My business hour contact number is [protected].
Your sincerely,
Arthur Wang
Claimed loss: 16.95$
Desired outcome: request an immediate cancellation and a full refund.
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