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AT&T Complaints Summary

644 Resolved
1502 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T complaints 2146

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11:09 am EST
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AT&T terrible product & customer service

Word to the wise: avoid at&t u-verse at all cost! it is very tempting due to the price and bundled package, but you will be sorry if you fall for it. they seem to be spending a lot on advertising - probably to try to replace the customers they are losing due to there terrible product and customer service. as long as they can get new customers through advertising at a greater rate than customers dropping, they are not interested helping existing customers who have issues with their product - this is a fact, and if you are on this board reading this it is probably too late - because you are probably already ticked at them. I have personally wasted dozens of hours of my time on the phone with them troubleshooting their issues and they don't seem to care, and won't schedule repair help. my specific complaint today is regarding the tv service digitizing and freezing (this is the fourth time in about 6 months), and trying to solve the problem with an automated voice robot over the phone. avoid this product for one simple reason: when it comes to customer service at&t u-verse has decided that their time is much more valuable than yours, and that you will waste at least 2 hours of your time to get 10 minutes of actual productive, problem solving help from them.

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6:22 pm EST
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AT&T carl blust

If you are considering working as a at&t contractor in birmingham, and the guy on the other end of the line tells you he is from c4 connections authorized saes agent and his name is carl blust run!

These guys are slick and very good at what they do - and he will steal from you.

Don't get me wrong. At&t is legitimate and there is a lot of money to be made by hard working contractors. You should understand.

I am not bitter about selling the product. Since leaving c4 I have hooked up with another contractor and am doing great. I actually get paid and I dont have to listen to somebody drop the f-bomb in meetings everyday. That gets really old and I hope whoever is reading this won't fall into his trap. This guy has black teeth talking about how he use to be a meth-head, but then if one of us do bad he go's off on you infront of everybody and ridicule you. This was very embarrassing and I didn't even want to hit the field because he will make you feel like crap. The man says he has $750, 000 in the bank when he looks like a homeless person. Yea right the he's full of you know what.

He will get you into the business, show you how to sell then...
Let the cheating begin.

You're fired after your next complaint. Or fired if your late to his meetings what a jerk

If you are good they'll offer you a gm position - they still won't pay you what they owe you, they'll just keep dangling the carrot. If you still make noise - you're fired - then they drop the real bomb - their independant contractor agreement states they keep all of your money for 90-180 days for chargebacks.

Myself and half a dozen other past agents are putting together a class action suit against c4 connections and carl blust.

Bama

U. S. A

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Neoma Clymer
Lansing, US
Sep 30, 2009 5:10 pm EDT

Rude Tech Support.. could not send email and did not seem to interested to talk to me, hung up on me.. RUDE..
I even had a code to give them and they were going to give me 4 months free with a 25.00 coupon, which was before I changed to be 75.00 but, no one tells me the same thing twice. they blamed yahoo for my problems, so ask to be removed from yahoo.. not possible but not their problem either..
well, you expect to be paid for the equipment I assume.. and so, I also expect the services I pay for..

sorry so frustrated, but this is as honest as God allows me to be..

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justin313
Naperville, US
Aug 21, 2009 4:15 am EDT

I had at&t for a while & i even had them before they joinded with cingular & after they joined i had nothing but poblems. Within the past 2years i have seen a lot of charges for phones that i never ordered or recieved. let's start from 1/08

i had a nokia 6085, i was told the software was updated & i wouldn't have the same issues i had before. that was lie. the software was never updated & i had ALL my calls dropped. people would call me & get a message saying my number was not valid. texts weren't going through. they changed my sim card over 40 times but i couldn't get a differet phone. then i bought the lg shine. i sent back the nokia 6085 via corporate store & recieved the shine. i was't happy with it & sent it back & they sent me a blackjack 2 for free. i was happy & loved the phone. one day i picked up my phone to see half a screen. i got it replaced after hours on the phone. later that year i switched from my family plan to a personal plan. i sent in my phone & they said they never recieved it even though i had the proof from the post office saying someone from at&t signed for it. after hours with a&t on the phone& email & fax 2 months passed & they showed they had it the whole time & shouldn't have charged my family $500. then my ex & her new boyfriend went to a store & got 2 new phones, extended my family account & sold the phones & no one asked for an i.d. it took a month but i got that solved.

3/09 we get a bill saying we owe $600 for phones. people in warranty & c.s. saw we weren't to be billed cause even though they were on my number they weren't with my sim card. warranty credited me the charged just for fraud o put them on. fraud also put a note saying no one can deal with the situation but them but when i spoke with "tessy" she said she was the wrong person to speak to & sent me to warranty even though she put the notes on my account. they again saw i wasn't to be charged cause the phones had a "re sale date" & they got them back. here's the kicker. i was being charged for the nokia 6085 i sent in 1/08 but not charged till 3/09 that's over a year later. the other charges are for a blackjack 2 in 11/08 & a moto q in 11/08 both sent to address's i've never lived at & activated with a sim card i didn't own.

warranty saw this but fraud didn't do their jobs. Tessy & her boss both lied & said they did the research but when i said what i knew about the resale dates they told me i wasn't supposed to have that info & that they had to do some "training" but when they were "working" on the matter they were both on vacation & left someone else in charge but he didn't know anything about what was happening.

they shut off all my phones & will no longer speak with me so this is what i gather.

at&t has a "fraud dept" so they can charge people for items they never order or recieve. they lie & cheat & steal. my phones are still off & no one will talk to me. i have spent well over 100 hours trying to fix his with no luck. if i was paid for the hours i spent working on this they'd owe me almost $1000.

stay away from at&t they'll only ruin your credit!

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B. Meidlein
Escondido, US
Oct 13, 2009 1:08 pm EDT

They told me I would get two rewards, and after a little while. They said I wasn't egiible for it, because I had the same account number. The woman from AT&T U-Verse told me, when she signed me up again, that having the same account number didn't cause any alarm from me getting my rewards. But after it's all said and done, I'm out $150.00, from there mistake and they don't want to help me. The one person can say what ever they want and get away with it, because the reward center does something totally different on there part. So watch out, don't believe want they say, you might be in for a shocker. Because every one that signs up, they get a commission for and they will tell you anything to get that sale, even if they know they are telling you a lie.

Valerie
Valerie
, US
Oct 15, 2008 6:36 am EDT

I am an AT&T customer for the last 8 months, before which i had their wireless services for 5 years.

I have had a really bad experience with AT&T for the last 2 weeks. My service was dis-connected due to non-payment of services, when in fact I have already paid the bill through direct deposit. Given that I work from home, I needed the service re-installed quickly. So I went ahead and paid my entire bill again, till they investigated the earlier payments. I also paid my next month's bill in advance. I was then transferred to Customer service, then to technical service, and back to Accounts Payable. Dis-connected, and finally after another 2 hours, I was told that it will take 5 days to re-start my service.

This morning, an AT&T repair person called (out of the blue) asking us to be home in next 15 min as they needed to check my connection (no idea why all of a sudden my connection is 'broken'). When I returned the call after an hour (meetings at office), the person was EXTREMELY rude and told me to call the 800 number, as the next time he would be able to come would be after a week!

We have spent over 4 hours on the phone with various departments with NO resolution. This has been a terrible experience and if AT&T does not resolve this, WITH CUSTOMER IN mind, I will be sending complaints to BBB and the AT&T board.

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susieqty1
Lodi, US
May 29, 2011 1:07 pm EDT

I bought an unlocked cell phone, and because cell phone companies always add extra charges to the bill, I signed up for a pay-as-you-go-phone, paying for voice and data charges. I bought a bill of goods when I bought the phone as its an international phone, with vodaphone, bought from GSMonster in N.Y. AT&T would not honor the data portion of usage - they sold time to me and wouldn't let me use it? I told them it sounded like fraud, and told them I would file charges if they didn't give me those air time credits onto my voice plan, which they finally did. If I hadn't gotten rude, they wouldn't have done it!

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DSL Consumer
Cottonwood, US
Jun 02, 2011 4:54 am EDT

DSL is extrememly slow in the evenings. See test restults here. I am paying for the second level of service and getting less than the lowest level of service. http://www.speedtest.net/result/1322721832.png

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angry client 1000
Chicago, US
Mar 05, 2011 4:48 pm EST

AT & T dissolved their system "Voice Mail Plus" without any notification to consumers. At least not me. This was a simple, stand alone, residential voice mail system for 11.95 a month, where you could call in for your messages. A week ago today, I called in to find a message that I could not access the line. I could not contact AT & T until Monday, during office hours, and the nightmare begins... In the end, I spoke to 30 (counted and have AT & T ID's #'s on each conversation) trying to get my number back to a new, "upgraded" system, to no avail. No one seemed to know what was happening, and no one could offer anything more to me than "so sorry about that. we have to issue you a new number on the upgraded "unified messaging system". All well and good if it that line wasn't what I used for my personal side business. Thousands of dollars in printing lost due to the loss of that number. I was seriously on the phone for almost 20 HOURS, on hold for 30-45 minutes at a time, often disconnected to start over, and in the end, all any techinician, supervisor, headquarters, etc... could tell me was "I don't know why we can't port in your old number, ... it just isn't working". I am beyond rage. I have lost not only thousands of $$$ in printed materials but also any orders from customers who use that line. It is gross negligence beyond belief. I will follow this as far as I can. What I am the most upset about is that there was no notification to the customer to make arrangements in advance. Several documented AT & T employees I spoke with willingly gave me their names and ID numbers saying that they even, never received notification and it was a huge "blunder" on AT & T's part. Some were AT & T customers themselves and not notified and are going to other vendors. I am on the list of followers in their path. Incredible incompetence.

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rebecca ekwere
Houston, US
Jan 13, 2011 11:16 pm EST

i need you to credit my phone account I did not buy anything to be charge $14.00 Please Credit, I don, t have a job to pay such amount.

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clienta distafecha
, US
Jun 18, 2010 1:43 pm EDT

Este mensaje lo escribo en espanol para que nos enteremos; acabo de descubrir esta pagina y estaba leyendo los complaints de las personas y lo que les ha pasado, es increible como no ha hecho nada para resolver este problema que afecta a tantas personas, cuando quieres cancelar un contrato o disminuirlo no hay ninguna forma de hacerlo te mandan directamente a collections y con unos abogados sin escuchar y resolver tus problemas. Es una compania para acabar con las personas. Es lo peor que he podido hacer en mi vida.

No se metan nunca con att

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ezzzgi
, US
Sep 06, 2012 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was expecting a modem delivery, that being the reason I called the customer service for the first time. The agent told me my modem was left with a person, and she had only the surname to offer me as description. I thought it might be the manager of the apartment, whose name I did not know as I recently moved there. She told me that she can check if they have a first name on the file.
After that I was put on hold for a long while. When she returned, she said they were going to send a second modem to my household, which will have an activation date 1 week later than the original activation date.
I said I should go home and check if my manager has the first one first.
She said she would send a second one, and if I do indeed find the first one, I can activate it by phone- WRONG.

Though I believed her at the time, I did not want the trouble of having this discussion, and sending the second one back, if my manager had it. So, I told her I DO NOT WANT A SECOND ONE, DO NOT SEND IT TO ME.
That was the end of the conversation.
She sent the second modem anyway.

I found the first one later, tried to activate it by phone, spent 2 hours talking to the customer service and tech support, NO they could not activate the first one now, because they send me another one.

I had to wait for something I DID NOT REQUEST!

The manager told me at last that as soon as I recieved the modem they can activate it, I would not have to wait one week, and they would call me back the next day.

THAT DID NOT HAPPEN EITHER.

I called again and again, gave the same information over and over again. (I do not understand why I would need to tell my phone number 3 times to different people in one phone call, why there is no communication)

On saturday, I called in scheduled maintenance, so the person I spoke to told me to call on sunday morning instead. I said `Can`t someone call me back instead?`.
The answer was, and I quote `Well, I can leave a note to the next person, but I can`t promise they will call you back`. Seriously?!

They could not help the next day either, they said I had to wait for the activation date after all. I was extremely dissatisfied at this point, it took me several hours to calm down after I got of the phone.

And then, this is the best part yet, came the new activation date, and STILL NO CONNECTION.

Of course again, I called, talked, was put on hold, talked, and at the end it was decided that the signal could not reach my house, and now I had to wait for a mechanic to come to my house. He could not come the next day, when I am free, and in the day after my two hours of free time were not enough, because they needed a 4 hour window.

So I will spend 4 hours of a Friday, waiting for a mechanic now, who may or may not show up, and may or may not solve my internet problem.

Plus, I have a phone bill, with several hours of hold time, because customer service prefers to put you on hold for 20 minutes rather than calling you back.

I did not get Internet, I lost a lot of time, and energy, and I spent a lot of time in a very frustrated state. I did not recieve anything from the customer service of AT&T to make me feel like a valued customer, no call backs, no apologies, no offers. Even though the error was not on my part, it was I who needed to make constant sacrifices to fix it.

I am very dissatisfied, and I would advise anyone I know against using this service.

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7:13 pm EST
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AT&T closed captioned

I"m paying allmost 170 $ every month for AT&T UVERSE connection. And since the beginning this service can not supply proper closed captioned feature. I called em many times. They told me about the ###s like ;

The problem will be solved in 15 days,

It is the local problem and they are working on it, bla bla bla. (It's lie, bcause they have the same problem for many region)

And I saw that, this company (AT&T) got a warning from the FTC, about THEIR CLOSED CAPTIONING DISABILTIES.

But unfortunately, on the other hand, they got a time till 2011 to solve this problem. That's the reason that they are so comfortable and relax about not to solve the problem. I think that they are hiding behind of this duratrion.

I called them today and heard a lot of ###s. Finally, I told to account mng that, to solve this problem, or give me a discount for their lack service, or I would cancel the contract. And I got 20 $ discount per month, for only closed captioned problem.

Pls do this. I'm sure that, they can not supply this feature for you, where ever you live. This the only way to make this company be respect their customers.

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slynn1
Orange, US
May 04, 2011 7:17 am EDT
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My husband has AT&T UVerse also, and we are constantly having connection problems! Both my children attend online schools because of health issues. Sometimes when it rains, the connection is lost, and it will take several hours before we can be reconnected. I wish he would switch to another company! Also, it is highway robbery what he pays for his cell phone bill. Though I am unhappy with some issues I have had with my cell phone provider, I have two cell phones for the price of his! He doesn't get internet, unlimited text, and had just basic service! Not to mention, it takes forever to reach a customer service rep, and half the time they cannot figure out the problem! We have had to get repair over here several times, and when it rains, the connection is lost! Which means, our TV, and computer connection don't work. It makes my kids happy, whoo hoo a day off school! If they going to charge such high prices, in the least they should give excellent customer service, and not have constant disconnection problems!

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AT&T charging 2x, 3x for one <160 characters text message

I am sending one text message but I am bing charged for two or three.

Text messages that are sent are less than 160 characters yet the network sends them 2 or 3 times. One text message will have 3 entries with the same time stamp, same date and number it is going to.

If the message is greater than 160 characters (but less than 320) than it can be sent as many as 5 times

The issue pertains mostly to international texting, however it is evident looking at domestic numbers as well. It is not applicable to all but majority of messages sent.

AT&T is not capable of resolving this issue despite numerous phonecalls, branch visits and cases opened to investigate the problem.

Below is the quick log of the unfortunate turn of events and still unresolved text messages issue.

Called for the first time to inquire about double and triple charges for text messages. The phone was reset with a rep on the line and signals were sent to my phone in order to correct the issue.
Two weeks later. The problem persists. I called to open the case. A rep told me that he will open a case for me and call with the details, such as case number. The rep did not return the call.
I called again to inquire about the case that was supposed to be opened and was informed by a Manger assisting me that a case can only be opened with me on the phone. He acknowledges that I was misinformed the previous time I called.

A few days after the case was opened I received a phone call from a rep who informed me that there is no issue on the AT&T side claiming that I have sent the messages multiple times to the same number within the same minute. She could not explain how that was determined and was clearly not interested in me explaining the discrepancy between what I see on my phone in sent messages and what is on my bill. When I asked to discuss the issue with a manager I was told that a manager will call me in 24-72 hrs. It has been a week and nobody has called me.

I went to the AT&T Brentwood location. The rep looked at my phone and agreed that for each text that shows as 2 or 3 text messages on the statement there is only one sent on the phone. He told me that he will talk to his manager and they will investigate the issue. I have not heard from him in 3 days. When I called he told me that “some department was called”, unfortunately he could not tell what department he is referring to and could not tell me when I can expect another phone call, not to mention a resolution of this case.
I called the customer service again to inquire why nothing has been done. Moreover I told the rep on the phone that AT&T representative at a local AT&T store verified that the same message is NOT sent to the same number 2 or 3 times within the same minute. The person on the phone told me that the case has been investigated and closed. When I asked for her supervisor she said that one is not available but he (the manager) will call me on Monday. Certainly that was another empty promise as I have not received any calls.

My wife, called the 1010 Pine Street AT&T branch at ph. # 235-9800 on 11/23/09. She spoke with Nikki Sanders, a wireless specialist who could not explain or diagnose the issue and connected her to a supervisor – Clayton Johnson. Clayton forwarded this case to the Intense Care Unit, and informed my wife she would receive a phone call back within 2 hours (5:30 PM central time on 11/23/09) – as this qualifies as a serious and urgent issue that needs to be resolved. He would not agree to make an appointment to meet and discuss this in person. He also offered to call my wife the same day at 6 PM central time to verify that the ICU called her to assist with this problem.

My wife received a call back from Daniel Evans from the Intense Care Unit (11/23/09 at 4:34 PM), who decided to re-open the case and offered to investigate the issue further.
Per Daniel’s request, my wife provided her with some text message log examples, as follows:
10/4/09 4:54 PM 2 messages sent as 5 to 48xxxxxx
10/8/09 7:23 AM 1 message sent as 3 to same number
10/10/09 2:14 PM 1 message sent as 3 to same number
My wife asked Daniel to note that she has an original sim card that came with her iPhone, I, however, have had my sim card replaced. Daniel said she will look into it and informed my wife that all the double and triple charges for text messages were coming from my phone only
She said my wife should expect a follow up call on this new case within 72 business hours.

On 11/24 at 1:54 PM my wife received a message from AT&T:
AT&T free msg. Please contact Customer Service for an update to your recent inquiry by dialing 611 from your wireless phone or [protected].
She called at 4:56 PM and was on the phone with Camarry (mainly on hold …until 5:24 PM)

He informed her that it looks like the case was closed on 11/24 but there were no notes as to how it was resolved and why it was closed…

She was on hold for 30 minutes.
Hung up and called again.

She asked to talk to a manager – demanding explanation of why was her case closed without any resolution, why did nobody called her with the result of ‘investigation’, why are AT&T employees say they will call with an update – and never do! Why do they promise, offer things if they don’t have the intention to deliver!
Amanda, suggested this could potentially be a sim card issue, offered to replace it and still decided to speak to the tech support team to find out it there could be any other phone/device sources to the texting issue.
She decided to open a third billing ticket/case with a more detailed description of the problem…. (my wife was on hold for another 30 min while Amanda was working on a detailed description of the 3rd case) case # CM20091124_7870293 resolution date of 12/3/09

On 11/30 my wife received a call from Kai Choy (not sure if spelling is correct) from [protected] ext. 3569 – again she heard the same thing – IT department does not see a problem, according to them this is not an issue with towers, not a networking issue, not a sim card issue (since the recepient of text messages is not receiving multiple messages).
She was was not able to help solve the issue, wasn't sure who to speak to next or what else to do to resolve the case. She offered to call back 12/1 and try to find out more.

We filed a case with BBB. The complaint has been transferred to the local BBB to be handled in their system.

BBB of E. Missouri & S. Illinois (Saint Louis, MO)
15 Sunnen Drive, Ste. 107
Saint Louis, MO 63143
Phone: [protected]
Fax: [protected]
Email: [protected]@stlouisbbb.org
Web: http://www.stlouis.bbb.org

Filed a case with FCC (Federal Communications Commission).

CHECK YOUR AT&T BILL. YOU MAY BE PAYING 2 OR 3 TIMES FOR THE SAME SERVICE!

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AT&T bogus charges, restocking fee

AT&T services is totally sucks. Recently purchase AT&T services from the AT&T corporate store. Within 24 hours I return the phone to the store and ask the reps to cancel my services.
after 10 days I received a bill from AT&T for $880 dollars for the cancellation for the services. Per AT&T’s terms of service: If you cancel your AT&T service within 30 days you do not have to pay an early termination fee; and if you cancel within 3 days you get a refund of your activation fee. So where is this bill generating from? I called customer services to find out what happening here. They do not have authority to make changes to this account they have open a tickt to some department to readjust accout. It has been few days still have resolved it.

Do not buy AT&T services.

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MK27
Fairhope, US
Dec 15, 2009 12:12 pm EST

I attempted to establish service for my mother who has alzheimers and lives in a nursing home. I specifically requested my address to be the billing address. They charged me a $50 deposit, and sent me an email that the service was established. She lives over 500 miles away and I tried calling her every day, and my sister was going to the nursing home several times a week and would check to see if the phone was working, there was a dial tone so she assumed it worked. I never could reach my mother and finally when I was there visiting I tried to make a call from her phone, all I got was a recording stating you could only make 911 calls from that line. I called AT&T and after being passed through 6 different people in different departments, I'm told the phone was disconnected for non-payment...WHAT? How can you disconnect something that was never connected? And they showed the billing address was the nursing home - excuse me? After arguing with the most ignorant people on the face of the planet for 30 minutes I finally told them to refund my $50 deposit and I would find a reputable phone company to use! The rep wanted an address to send the "final statement" to...I told her there will be no final statement because there is no bill because there was never any service and I better get my $50 back! How is this company allowed to get away with this? They provide the worst service, charge outrageous fees, and the government allows it to go on. Is the government getting some kind of kick-back? I HATE AT&T!

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AT&T unexplained/unauthorized charges

I completed and cancelled my contract of 3 years with AT&T in July 2008. In November I received an invoice for over $600. I immediately called and sat on hold. When a person finally answered and reviewed my account they noted that I had completed my obligations to that contract The mobil number on the account had been assigned to another person in another state. They said they would look into this matter and get back to me within 3 business days. I finally called them back in January 2009 to find out what was going on. AT&T again assured me that they would look into these unauthorized charges and get back with me immediately in order to keep the bill from going into collection. I have had no luck in the contacts and they eventually turned my account over to a collection agency for over $1, 000. If anyone else has had this problem with AT&T please contact me. After repeatedly informing the collection company that they were phoning my office and to quit I am still getting phone calls from them. I would like to take this to court if anyone is interested. I believe we would need to present a class action suit.

LInda

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Mookel
, US
Oct 14, 2009 12:34 pm EDT

September 2005 I notified At & T to forward my bills to an Elk Grove address effective January 2006. Until January my mail was forwarded to a temporary residential location. Effective January 2006 I received my residential phone bill for a 2nd home in the Tahoe area. Sometime in January of 2007 or possibly December 2006 the bill for that phone did not come to the Elk Grove Address.

I called AT & T on March 5 and went over the problem and was assured that the address would be corrected to Elk Grove and they provided no reason as to why it had stopped coming to the Elk Grove address.

April 28 my husband was at our 2nd home and discovered that the At & T bill for that phone was being sent to the Tahoe address. It appears that the young lady on March 5 never entered an order to change the billing address. In March I paid a forty dollar reconnect fee. My history of payment on this account is excellent. I felt that it was easier to reconnect an pay the fee, than argue who was at fault.
April 30 I spoke with a Tello in customer service and we reviewed the entire time line of events dating back to September of 05. A manager was to follow up within 24 hours and I gave my cell phone as a contact number.

I followed up today, May 7, and now I am told that I will have to pay a $70 deposit and a $19 re-connect fee. I explained that I was told these charges would be waived. The billing department transferred me to a John who confirmed that the deposit and re-connect fee would be waived and could not explain the problems I had encountered with the billing address.

Back to billing department and I am told that no one can waive those fees and deposit and they have no way to transfer me back to John or Tello. I am also told that the billing department service people do not have a supervisor that I could be transferred too.

I have spent hours trying to resolve this situation and since 2005 I took the appropriate steps to ensure my billing would reach me.

I have 3 cell phone accounts with AT&T and have been with them for over 7 years.

My conclusion is that AT&T is not customer service oriented and will not follow through with commitments to credit a customer when the error it theirs.

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AT&T mislead

Was led to believe my advertising would be accessed through Google .

As it turns out it is not .

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KCBoss
KC, US
May 23, 2012 10:06 pm EDT

I purchased a large yellow pages ad and internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

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Milton Rice
houston, US
Sep 13, 2011 11:09 pm EDT

Someone please help us...goverment please somebody!
At&t shame on you

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mtraininjax
Jacksonville, US
Jul 09, 2011 8:21 pm EDT

UTS is synonymous with Garbage. They really should move all calls to India, because USA workers answering phones should not work for such slime and sleezy operators.

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AMP Electric
Munford, US
May 04, 2011 7:22 pm EDT

I agree with everyone ATT is nothing more than a joke they tell me that My sales Rep is no longer there . So Now its up to me and my company to fight this battle alone...I have been hung up on told I could change things as far as the advertisment goes but they would not do anything else to help. ATT Solutions expressed that they have a Tape of me agreeing to whatnot but if they would have heard the tape in full I was suppose to get a follow up call to approve everything and never did. Before you know it I have a bunch of crap and false advertising across the internet...I'm fighting it still till this day and they have still not got this cleared up and doubt they ever will... STAY AWAY FROM AT&T Advertising Solutions ! I wished I would have researched them before hand but with a Name like that I figured that said it all ...WRONG ! My mistake and still paying for it !

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IAB
Parker, US
Mar 04, 2011 9:53 pm EST

I had the same experience as most people here . I signed with YellowPages Pay Per Click Program, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employed blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!. The manager told me that YellowPages cannot guaranteed conversion rates in the program that I bought and that I was probably confused (he probably thinks because I have an accent I cannot understand English), and even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages. Let’s spread the word, don’t let more very hard working small business owners fall into this trap!

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Gibgob
Denver, US
Feb 09, 2011 7:37 am EST

I work for AT@T.

I f you want to get the address of the office then I would suggest calling up their advertising division and asking them for an appointment in their offices. This will give you the address for a start.

Also remember that the contract is for a year in most cases and even though they get you a ton of figures make sure that you get information on other advertisers rather than just the amount of searches.

With regards to customer service, if you have a good account rep like me, you should not have to deal with them as your rep should be able to help you.

It is a shame when bad reps ruin the company name because all they want to do is make a fast buck...maybe why I am not hitting my numbers at the moment.

Also if you are unsure and you are signing a contract over 1, 000 ask for a 6 month opt out. Plus always ask for a 10-15% worth of free products! That should be standard.

Sorry to hear about all the bad experiences.
Marc

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Andy-LBG
Fairfax, US
Feb 07, 2011 12:11 pm EST

I was completely mislead by an AT&T salesperson, who lied about the number of clicks we would receive by 2, 900 per month! The sales person met us at Panera's and brought her manager who was the one who told my partner and I that we would receive 3000 clicks per month. He wrote out all types of scenarios that looked amazing. He then took out a digital pad for us to sign. I wouldn't normally sign something this quickly, but it was AT&T and we trusted the name. After the first month, we reveived a call from a service rep stating that we were ontrack to receive 280 clicks per month. I told him there must be mistake because we bought 3000 clicks per month. I then spoke to the sales rep, who completely denied ever telling me and my partner that we would receive 3000 clicks monthly. We asked to be removed from the service and they said their hands were tied. This was over six months ago and we've been fighting with them ever since. We had to move our bank accounts to stop the payments. We have now just had a call from a lawyer for AT&T to force us to pay. We are a small-young business without the means to fight a company like AT&T and I think they bully companies like ours. I'm going to reach out to our local news sources to see if there is any help there. Thanks.

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YellowPages.com,Llc Lawsuite!
Tacoma, US
Feb 01, 2011 7:15 pm EST

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

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okoke
Virginia Beach, US
Dec 17, 2010 11:31 pm EST

at&t advertising solutions's rep was sending naked pics of herself to my husband, her name is Tracy Abbate and she works in their office in NV, I found out after we had an account with yellowpages.com for a few months and Tracy was my husband's account representative, she used his info, started contacting him on facebook and myspace and than i found out that they were talking on the phone and she was sending pics of herself, naked from the restroom in their office. So all the spouses out there watch out for these business, very unprofessional, btw we never got any business from them anyways...

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mtraininjax
Jacksonville, US
Dec 17, 2010 10:16 am EST

I pay 2500 a month and am a the tops in each of the categories we painstakingly went through with our ATT rep who resembles more of a carpetbagger than anything else. If you have a heartbeat and can blow steam on glass, ATT will hire you in their sales department. They are great at the full court press sale, but if you have an issue about your online presence, they go and run away. You have to then call the 800 number and ask to see someone. You do this for months, every day, and get fed up and contact the BBB in St. Louis, their ATT HQ, and file a complaint. You then get your local manager to contact you and finally begin to work the problem, only to learn that they can't come see you because they are in training and the training going on (how to deceive more customers) is mandatory and that they cannot come see you, because of X, Y and Z. ATT stands for something we cannot print!

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AT&T broken promises

After getting bombarded with snail mail AT&T Uverse claims, I deciced to get Uvrese. I called and was told it was available to me and I sent an appointment. After a few weeks, my appointment came up. I took the afternoon off work, lost my afternoon pay and had the installers arrive. After about an hour, the installers told me that they could not get a signal and had to call in another team. So, I waited another 2 hours for a 2nd team to show up - and they told me that it was not availale in my area and that there was not singal there.

I wasted a half day pay and a lot of frustration and never got it installed. On top of that, the 2nd crew told me that this happens fairly often. HEY AT&T - WHY CAN'T YOU BE UP FRONT WITH PEOPLE BEFORE YOU MAKE A COMMITTMENT YOU CAN'T KEEP?

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Rolf Taylor
Florissant, US
Mar 14, 2010 5:07 am EDT

This is the final straw with uverse, I've had nothing but trouble since getting uverse, now they've charged me 95 dollars to restore service, its free with the other providers. 100 dollars to turn your service back on. It cost nothing with Dish and thats where i'm going. Att is a rip off.

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AT&T account not mine

I checked my credit report and found I had several accounts in collection none of which were mine. The accounts where not even in my name but appeared on my report. I got a police report and submittede it to Att that I was not that individual. The item was removed after hours on the phone with att. The SS# for the individual was not even the same as mine, similar but different. when I would call the collection company they had my SS# But att had a different one. Att basicaly told me that it was not there responsibility so to deal with the collection company. Since the first time this has happened they have sold it 4 more time to different agencies and they place it on my report. Each time I have it removed and than they sell it again. Att has told me there is nothing they can do and It has caused me stress and hours on the phone. What can I do? I have spoken with managers but it keeps happening.

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AT&T unbelievable horrible customer service

On Oct 1, 2009, my fiance and I decided to re-establish home phone service throug AT&T. Because we have no home phone, I had to call from my job to have everything set up. I explained that to them and they had no problem speaking with me even though the billing was to be in my finace's name like it was when we had service not 8 months ago for four years. The customer service representative informed me that a credit check had to be done on my fiance, this was fine as we knew what to expect because we had been through all of this before. Once the credit check was done, we had to send in $44.00 for a deposit (that we would receive back after a year of I guess "successfull bill payments"). They mailed us a deposit letter and application to fill out as to what kind of service we wanted, the amount of deposit needed, and kinds of identification/verification needed to be sent in. We had to send in a copy of his identification, and something with his physical address on it, which we chose off the list, to send in a copy of our lease agreement that had been notarized. We sent everything in, and waited. After about a week, we called the company to see if they had received our payment. They did, BUT, he forgot to sign a portion of the application, so they sent everything back. We received our little packet, took out the application and saw that, yes, he forgot to sign the part authorizing AT&T to call our long distance provider and switch us to AT&T. The fact that we checked that we did not wish to have long distance crossed my mind as did the fact that we have no home service to switch from. Well whatever, we signed the crap and sent it back and waited. After 2 weeks went by, called on Sat, Nov 7 to see if they received the payment and NO they did not but as soon as they did, they would call our contact number and let us know what day the phone will be cut on. Monday, Nov 9, I check the mail and there are 2 envelopes from AT&T. One was kinda thick, so I was already pissed. The first one I opened is a letter saying that my fiance did not send in enough identification/verification to complete our request so service is denied. On THE SAME letter there is also a paragraph that AT&T based their decision on his credit report from Experian. OK, I thought that was why we had to pay a deposit. Now the second, kinda thick envelope, can you guess what that was? Our application along with everything we sent to them along with a letter telling us that they discovered they do not offer local home service in our area! When I called the very first time, I had to give our zip code to make sure that we could get the sevice (and like I said earlier, we were customers for four years up until 8 months ago). First thing I try to do is get my money back for the money order, but of course the woman at the gas station where I bought the thing wouldn't take it back because I had already filled it out to AT&T (something of which I have done before but for some reason this time she wouldn't do it) so the next thing I did was called AT&T to try to make some sense of this. I was put on the run around by 3 different peopole one of which was a supervisor named Clyde. No one could give me a straight reason as to why our application was denied after being told that we would have service once we did everything asked of us. I am going to call corporate on this matter because in the month it took for them to do all of this, I could have been looking else where for service. If anyone has any ideas on what else I should do, post them on here, I WILL read it!

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Zamboni Driver
, US
Nov 23, 2009 7:29 pm EST

All I wanted to do was buy a new phone, a ruggedized Rugby model. I told the AT&T store agent I wanted no changes to my account services, only a new phone. My account was crammed with many new charges and features that I did not authorize, request, or want. When I called to get this corrected the phone agent stated that I would receive a credit for the unauthorized charges. That did happen. However, the features were not removed. On the second call I was told the features were removed and I would be credited for the overcharge. Nope. Third call was today. They left data charges on the account. I have called repeatedly begging AT&T to just put my account back the way it was before I bought a new phone. I can only hope that after a lot of waste of my time it is fixed. But this is not the first time exactly the same thing happened. EVERY SINGLE TIME I've bought a new phone this happens. Therefore, it seems to be the company's policy to cram services their customers never asked for, did not authorize, and did not want. And that's just my cell phone account. Many horrible customer service issuse on my business accounts as well. AT&T is a horrible company to deal with. I'm looking for alternatives.

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AT&T deceptive

This past Saturday I went to my local AT&T wireless store to sign up for the U-Verse service at my home address. I had recently opened another line on my wireless account and had learned a bit more about the service. I proceeded to sign up, at the end of the process I was informed that the system was being "buggy" and that someone would contact me the following day with my order details. However, later this same night I received an e-mail from U-verse with my order details/confirmation and installation date/time. Being ever vigilant, I contacted the number located within the e-mail to confirm this information. The information (order details, installation date/time) was confirmed. Sunday I contacted U-verse to confirm again (because I wanted to cancel my cable service as my new bill would start on the 9th) and again my appointment date/time was confirmed. Monday I requested the few hours off from work (unpaid unfortunately) to be at home for the installation of my U-verse service. However, Monday night I receive a phone call from the store in which I originally signed up for the U-verse service and was told that I should cancel my appointment as it is now showing that I owe a 450.00 deposit for Uverse service. Shocked, I asked her to explain to me why all of a sudden now I owe a deposit for an AT&T service (I have been with AT&T wireless for several years, with multiple lines of service). However, she could not explain this to me. She went further to tell me that I should cancel the installation because if they came to install my service, they would then turn said service off the following day and demand 450.00 deposit from me. I was never told by the store (until monday night), or by any of the THREE "customer service agents" I spoke with via telephone that my account showed that I owed a deposit. This is very deceptive practices by all parts imo. I will be canceling ALL service with AT&T. If you feel you can deceive a long-term, paying customer in this way, I don't feel as if you deserve my business.

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timmasen
Muskogee, US
Sep 30, 2014 6:00 pm EDT

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

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vividly50
Akron, US
Sep 02, 2014 12:54 pm EDT

I TOTALLY agree with the thought of a class action suit. ATT is gouging customers who choose to not be forced to get u-verse. I, too, have been a customer for quite a while - and have had sales people calling/walking the neighborhood, saying that ATT has the area wired or set up for u-verse. Well, many of us don't even have or want cable (busy living life, not to mention the cost) - and don't want u-verse either. So ATT has been continually increasing my Internet and minimally-serviced phone service bill because of my choice -- so, yes, hope some savvy lawyer checks this out. One day very soon, will cancel altogether and go to the friendly library - hope ATT pays in the end!

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jim choate
Rockwall, US
May 07, 2014 3:31 pm EDT

This happened to my girlfriend. In 2011 the store told her that this was a deposit, ordered the service and when she asked if it was refundable and told no she cancelled service, , , , in the store. They even called to confirm it was cancelled same day and the store rep said they would refund... I've been fighting this for her for 2 weeks now and its clear they have no intention of refunding the money. I think this is extremely concerning and some lawyer out there could get rich with a class action suit.

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Bill Krawczyk
Palm Desert, US
Apr 25, 2014 3:09 pm EDT

Hackers aren't a threat to AT&T...just to us!
This is a warning to customers of AT&T.
My telephone bill revealed a call to Singapore. Now that's a long way to order Chinese food.
When I called AT&T I was passed to five different departments until I finally connected with someone who could speak relatively recognizable English. After repeating my problem for the fifth time, she told me that they would pay half of the cost. HALF OF THE COST of a phone call to Singapore! I told her in no uncertain terms that this was not an acceptable answer. So, she gave me two options:
(1) Pay one-half of the charges and then cancel the line
(2) Get a 50% discount on the long distance calls for $8 a month (that's $96 a year, folks!)
So, we now have AT&T acting as an intermediary between the hackers and their customers!

Is this world going insane?

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lolita0118
Overland Park, US
Jun 16, 2011 7:26 pm EDT

I just went through this myself and I am an employee! I got Uverse 2 months out of bankruptcy and my employer (ATT) is moving me to another state. They ran my credit (without asking) and told me I would have to pay a $450 deposit because I came up as a high credit risk. My credit is better now and I have had service with them for over a year and pay my bill on time faithfully! How crazy is that! I can easily go with another provider but I am trying to stay loyal to my brand, it's unfortunate that my own employer (AT&T) won't allow it.

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dcarter1
Plano, US
Jun 07, 2011 9:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

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deferet
Hayward, US
Jan 18, 2011 9:07 pm EST

I've been an AT&T wireless customer, and also at one point had phone and internet through at&t. My wife and I have wanted uverse for awhile now, but it was not offered where we currently live, so now that we are moving we decided we would finally get uverse. However, when I called to setup the service and schedule installation, they said they couldn't do anything without a $450 deposit. Now we're moving we just bought a house, we can't afford $450, and when we had phone and internet with them before, they didn't require a deposit for those, why now? We decided to go with Comcast.

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R&amp;RH
Indianapolis, US
Nov 29, 2010 5:45 pm EST

Been an AT&T customer for years for cell and u-verse and then I decided to upgrade internet because of all the games our kids have online and they told me I could do this but only with a 450.00 deposit... forget it they can go someplace else and get the money, I hate to do it but i'll switch to comcast!

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Brictone
, US
Oct 26, 2010 6:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing just happened to me just recently, I was never told about it until I just looked at my credit card bill. Someone is supposed to call me back. I will be writing emails to all the big boss' pretty soon here. I wasn't ever made aware of this charge if I was I never would have gotten the service and I will be disputing this charge on my credit card.

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Dan in Sacto
Sacramento, US
Jun 01, 2010 7:46 pm EDT

This is a despicable business practice of a company that puts on the appearance of an honorable entity. The $450 is actually an initiation fee but re-dubbed 'deposit' to try to slip it past customers accustomed to putting a deposit for new service. The difference is this 'deposit' is non-refundable.

What's worse, AT&T justifies the non-refundability based on the customers credit rating, this time, counting on the fact that most customers would introspectively find something not quite right about their own credit. When pressed for specifics, the AT&T sales staff were very vague, citing various examples of credit reporting agencies. When I told them that I just got approved for a home loan based on my excellent credit rating, they counter that the AT&T rating for customer credit is based on much more than that, but still no specifics. AT&T disregards the anguish they're causing their customers who suddenly discover their credit is unacceptably low, per AT&T. How can AT&T stoop so low? AT&T: the honorable thing to do is call it what it is--a fee. Stop the shenanigan.

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AT&T posted store hours not followed

Went to the at&t store at 350 n san fernando blvd
Burbank, ca, 91502 at 7:52 pm saturday. the door was locked and I was told the store was closed. the door had posted hours open till 8:00 pm, when I showed the person at the door it was only 7:52 I was given a bs story that people would be on overtime taking care of the people already inside. I am glad at&t has so much business it can turn away customers. I was going to get at&t universe but not anymore. when the iphone is available on another carrier, bye-bye at&t. I will never willingly choose at&t for anything.

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thisgrandidealist
Newhall, US
Jan 14, 2010 10:55 pm EST

Don't you think people who work at At&t want to leave on time and not work hours overtime because of insensitive people like you who come in 8 minutes before closing time, regardless of how many people are already in the store waiting?

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Verizonguy
, US
Nov 19, 2009 4:46 am EST

Why in the world would you go 2 an AT&T store when there about 2 close, also if your about 2 get U verse, your a dum ###, Next time check the hours then go in, Im just taking this off the top of my head but I think 12 would b a perfect time 2 go in, and I bet you probley have the iPhone you just got it at a different store.

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AT&T poor installtion service

Wed - Installer took 9 hours took hookup two TV's. He finally had to call someone else in to show him how to do it.
Thurs - Buried cable division damaged the drop while burying the cable. Never said anything just took off.
Thurs evening - Installer came back and spent another 3 hours at my house to figure out the buried cable was damaged. Said someone would be here Friday morning to fix.
Friday - No one showed. Spent numerous hours on the phone setting up a repair time for Saturday noon to 4 pm.
Saturday - No show.
Saturday evening - installer and another install tech showed up at 6:30 and confirmed cable was bad. Setup a service call to have buried cable to come out on Sunday morning at 8:00 am to repair.
Sunday morning - No show again. First call to service the response was they are running late. Second call to customer service - we're not sure what time they will come but we'll be there. Third call to customer service - we're not showing a ticket for repair. This was done by supervisor Julius, employee number JH312V. It is now 12:30 pm and there still is not a tech assigned.
My experience with ATT customer service is the worst I have ever experienced in 30 years. I have been lied too on numerous occasions during hours of telephone conversations. Stay away from AT& T Uverse by all means. Customer service installation is a farce. I'm filing with the PUC and the Texas attorney general tomorrow.

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Bhill671
Bakersfield, US
Dec 04, 2009 10:45 am EST

Sounds typical - you spend hours MANAGING THEIR PROJECTS with terrible results for your wasted effort. Please follow through with your complaint - I am also filing with the PUC for their lousey customer service.

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AT&T uverse

Omg. I was sold one package and at the end of the instal was told that's not what was on the order, so I ended up being upgraded and paying more. No one told me they would have to run a wire up the out side of my house to the attic, which I have never had before, I hate it. It took the lady 61/2 hours to complete the install (Phone, internet, tv). That lazy woman ran wire around two of the bed rooms at the base boards where there was already one outlet working and available in each room. I then discovered the next day my internet could not send and there was terrible feed back on the phone when you are talking (So bad it is impossible to talk). So they sent someone out the next day (Approx 5 hours) they fixed the wiring in the bedrooms, fixed the internet to send. But I then found out the phone problem is something that happens all the time and you need a phone that is voip ok (Should not have interferrence) and they were not able to remove the wire from the outside of the house. I checked online at att to see if they sell a voip telephone they don't even sell one yet. F*er's if I would have know just one of these things before (Wire up the outside of the house, more $ for package, bad phone service) I would have told them to pack sand. I took off 2 days of work and it has cost me more $ then it was suppose to! I am calling comcast to see it they can come back out and fix any problems at&t caused with my cable and I will see if att will even go back to the old phone & dsl if not I will go with comcast for cable & internet and just upgrade my verizon cell and we will use that. Stay away from at&t until they have had this service long enough to get their acts together.

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Braken
Oklahoma City, US
Jul 01, 2011 3:09 pm EDT

I have been with AT&T uverse for almost 9mths now. I have had to call every month about a billing issue, & buy billing issue, I mean they auto draft a few days to a week early every time! BUT the last straw was when they drafted $606.66 & $94.60 out of my account unexpectedly! I moved & when you move you have to turn in your equipment to UPS, yep I lost everything I had recorded. I asked them if I could please key the equipment & have it at the new place but they said that is not how it works. I had 10 days to turn in the equipment. I was mistaken as to the 10 days from which date it seems. I called to find out exactly when my 10 days was up & found out it was up, & seriously, I was moving, 10 days is NOT a lot of time. I was told if I take the equipment to UPS within the next 3days & call with the ref # I would not be billed for the equipment. On 4/29/11, the same day as the call, not 3 days later, I took the equipment to UPS & called AT&T with the ref#. I was told they verified it & everything was fine. On 6/13/11, 2 days before my account was supposed to be drafted I was notified by my bank that I was overdrawn; AT&T had just done an auto draft for $606.66 & $94.66. I called AT&T immediately, I was told their systems were down & had been all day what the drafts were & could not help me at that time. I called my back & they informed me the draft had been issued only 30 minutes prior to the phone call. I called AT&T back where they still insisted their systems were down. I told them I did not understand how they managed to draft over $700 out of my account with the system down, odd how the system came back up & they were able to see my info then. They told me that I had not turned my equipment in on time, I explained the situation to them & he said he saw the notes on it & if I had called when I got my last statement I would have been able to prevent the draft. Ok#1 why was I billed for the equipment? #2 I had told them on a previous call that I was not getting my bills, they were sending them to the AT&T email they setup when I had clearly stated that was NOT the email I would be using nor did I want my statement to go there & gave them the email I wanted them to use but like everything else with them I hadn't made enough phone calls to get it changed yet. They acknowledged the equipment package had been opened on 6/3/11 & was being processed for return, yes I meant to type 6/3/11 & yes they drafted the $$$ on 6/13/11... I called back 4 days later to find out that yes my refund was being processed & I would be mailed a check in 7 to 10 days! I asked to what address? to my old address of course, so I had them change it. Then 3 days later I called to check the status of my refund, just to be safe, it was sitting in a dormant file! This person said they would rush it thru. In the meantime I have gotten a statement from AT&T letting me know that my uverse would be disconnected on 6/29/11 & there will be reconnect fees if I don't pay it by then & that my internet will be shut off & I will be charged a disconnect fee because I told them on my last conversation that AT&T is NEVER again allowed to auto draft from my account. Excuse me, you are playing around with $700 of mine & you expect me to come up with MORE money to pay my bill with ? They graciously decided to put a hold on the disconnect until 7/15/11, I should certainly have the refund by then. The next day I received a statement in the MAIL not email that I have a $606.66 credit on my account & no payment is due at this time! I called them again & they tell me my payment sent out one 6/29/11, I asked them to confirm the address. They forgot to remove the apt# off the address! I can only pray that my mail carrier ignores the apt# on the address & leaves the check in my mailbox. And thru all this there have only been 2 representatives that were nice & never has compensation been offered for all the money & time this mistake has cost me. I love the actual AT&T uverse but I HATE ALL BILLING & CUSTOMER SERVICE RELATED TO AT&T UVERSE, INTERNET, & MOBILE...If it weren't for the iphone & uverse I wouldn't bother, I am stuck in a contract for now but VERIZON is looking pretty good when my contract is up!

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Patricia Souza
, US
Dec 06, 2010 12:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had AT&T uverse for probably two years now. To get it installed took 3 different attempts. Twice the installer was at my house for 6 hours or more.
There were so many problems I called it the UVerse CURSE! The t.v. picture is amazing and being able to tape 4 shows at once is great. But the wireless internet
service is the worst I've ever seen. I have spent so much time talking to someone in the Phillipines whose accent is hard to understand than I ever want to spend.
Each person gives you a very long and not helpful runaround. The fact that you have to initially talk to a machine in order to get to tech support is frustrating, downright maddening. We have had a connection problem from day one and noone can fix it. I used to work for the phone company a long time ago and it was
a day when the customer was important and giving them great service was what the company was all about. The company has gone so far downhill it is unbelievable. What is with these companies and their disregard for the people who make them so rich. I am finding another company and would discourange
anyone from doing business with AT&T.

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AT&T poor wireless coverage

I am in an office with about 20 other people, and about 10 of us have cell phones using the AT&T wireless network. We are in the heart of New York City, right by the New York Stock Exchange. AT&T indicates that their coverage is 4 Bar and 3G where I am, yet for about a block or two in either direction around my office even when AT&T phones show 3-4 bars, myself and my colleagues rarely receive incoming calls, and often cannot make outgoing calls. Our data service in this area is sporatic too. I have complained to AT&T time and time again, they claim that they have good coverage here, but obviously they do not. If you work in the Wall Street area, beware of AT&T is my advice to you!

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Nov 04, 2009 12:48 pm EST

I should also note that the others in my office using Verizion and Sprint get great coverage.

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AT&T dishonest sales practices

On June 11, 2009, I ordered a new iPhone and service from AT&T. I canceled my Verizon service -- which I had been happy with since 1994 -- because I fell in love with the thousands of useful apps made for the iPhone 3GS.

While talking with the sales rep, I decided to switch my AirCard over to AT&T, too, since one bill for everything -- as I had with Verizon -- seemed less confusing, and it was the same price: $60/month.

"Can I get an unlimited plan on the AirCard?" I asked.

"Of course, " the rep replied. I had an unlimited plan with Verizon. Yet still, I wanted to be sure.

"All the data I want to send and receive for $60 a month?" I followed up.

This was confirmed. So I ordered the new AirCard along with my new iPhone, unlimited data plans on both.

In July, I started receiving emails from AT&T explaining that I was approaching the 5G limit on my AirCard and was about to be charged for any overage.

5G limit?

NEVER would I have ordered an AirCard with a limit. In fact, I INQUIRED about a limit and was assured there was none.

"I'm sorry, sir, we don't have an unlimited plan for AirCards, " another representative of AT&T informed me, "only for the iPhones. If the other agent told you that, she shouldn't have."

The second representative told me she would "see what I could do" to redress the injustice. This amounted to nothing -- which I discovered after 25 minutes on hold. While I waited for nothing, a recorded woman's voice informed me that "unforeseen charges are unacceptable." Indeed.

On Sept. 13th, I was charged a $160 early termination fee to cancel the AT&T AirCard.

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AT&T fee for service not provided

Last May my wife and I travel out of the country for four weeks. First I called Qwest to suspend my home phone and internet service. I was told I could do that for a monthly fee of $5 only. Encouraged by the savings I called AT&T to temporarily suspend my cellular service as well. I talked to customer service rep that sounded very helpful. I explained my reason and intention to save some money by temporarily suspending my service while I was away and the agent was happy to help. When I ask what would happen and what I need to do, I was told that upon my return I can call AT&T and service will be resumed.

Upon my returned, I called AT&T and my service was established. When I receive my next month bills, I noticed that a full monthly service fee was assessed for the entire time I was out of the country and while my service was suspended. In addition I was charged $35 reconnection fee for each of the two lines I have. In all the calls I made to AT&T, I was not informed at any time that there would be no savings by suspending my service and there was no mention of any extra reconnection charges.

When I called AT&T customer service, I was told that it is AT&T policy to charge for a full month service fee. Remember this is for a suspended service. After talking to a couple agents I talked to a supervisor. I explained to the supervisor that if I was told that there would be no savings by suspending my service, I would have simply shut down our phones and traveled abroad let alone agree to pay another $70 in reconnection fee for the two lines.

When I ask why I was not told about the charges, the supervisor said that it is AT&T’s internal policy not to tell. I found this to be very deceiving and unethical business practice. Since AT&T could not explain to me why I should pay for a service that was not provided to begin with, I was forced to disconnect my service.

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Gregory Verrett
opxon hill, US
Apr 10, 2013 11:58 am EDT

I have a problem with them telling you one thing and somebody else saying something different it's not my first time but might be my last time I was calling to try and get my phone fix in such the lady stated it would be 199 with the insurance I then asked for my upgrade she told me wasn't do until june or july I then stated a manager back in oct. stated to me i would be do for one at the end of march she stated no I asked them to read them notes she stated they don't put that in notes..I have been a customer with them sent 9/08 with two lines my problems with this is that they need to be more clear and detail with there notes and stop saying one thing and doing something else..I every pissed off and tired on dealing with this bs with them need to be more professional.

Gregory Verrett
[protected])

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Stephen L Williams
Searcy, US
Jan 31, 2010 6:36 pm EST

We did everything...AT&T said they wouldn't pay the rebate. Typical theft by a big company...what a fraud!

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ever love
Bakersfield, US
Jan 17, 2010 4:48 pm EST

I recieved a bill that stated I owed a great amount of money to at&t and I am completely lost because your bill didn't state complete facts of the rreason I owe this money and I would like to state that I have moved and have been using a different company for my cellphone use.

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AT&T 'no annual fee for life'

I am a former AT&T employee, and I've carried the AT&T Universal Card since 1992. When I received the card, I was also guaranteed 'no annual fee for life'. Imagine my surprise when I recently received a notice telling me I would be charged a $30 annual fee beginning in September, 2010. When I called the card issuer, Citibank (South Dakota) to complain, they arrogantly told me the terms of use agreement states they have the right to amend or change any portion of the agreement at their discretion. When I said, "So, 'no annual fee for life' doesn't really mean no annual fee for life, it means 'no annual fee for life until we decide to change our minds', the indifferent rep and his supervisor both continued to refer me back to the terms of use agreement. I'll check with an attorney to see if I have any legal recourse, but in the meantime, I'll be cancelling my card. They recently cut my credit line in half, raised my APR to 20%, and now they want to charge me an annual fee. AT&T and Citibank have my permission to stick my card where the sun don't shine!

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tomterrific2
Tampa, US
May 24, 2010 2:49 pm EDT

Contact these guys (from pissed consumer website):

Lawsuit claims that Capital One engages in unfair and bad faith business practices with respect to its unilateral increases in the interest rates charged to consumer credit card accounts.

Atlanta, Ga. (PRWEB) August 14, 2009 -- Atlanta attorney E. Adam Webb has filed a class action lawsuit against Capital One Bank alleging that Capital One has operated in bad faith by unilaterally increasing the interest rates on consumer credit card accounts. Capital One has raised rates even for consumers who have always maintained their good standing by satisfying all account requirements, such as making all required payments and not exceeding credit limits. Furthermore, Capital One has taken such action even against those whose credit scores and general creditworthiness have not declined. The suit claims that Capital One, which is headquartered in McLean, Virginia, has engaged in improper and unfair practices in order to increase the revenue it generates via the interest rates imposed on consumer credit card accounts. The case, styled Lemond v. Capital One Bank (USA), N.A., is pending in the United States District Court for the Northern District of Georgia and has been assigned Case Number 1:09-CV-01582-RWS.

According to the suit, Capital One raised the interest rates associated with credit card accounts by over nine percent even though accounts were in good standing and had been at all relevant times. Although Capital One did not purport to impose these new higher rates on balances accrued prior to its notice to consumers, the effect is the same because of the Bank's practice of crediting all payments to the portion of the account balance with the lowest interest rate. In addition, the suit alleges that Capital One's offer that customers could reject this interest rate increase by closing their credit card accounts is inadequate because, as Capital One is well aware, closing a credit line has a negative impact on a consumer's credit score. A lower credit score can cost a consumer thousands of dollars over the term of a home mortgage or other loan. As a result, customers have been forced to accept Capital One's unilateral rate increases.

The Plaintiffs allege that Capital One is liable for all damages that have resulted from its bad faith and improper conduct, to include the differential in interest payments paid by the class members to Capital One.

If you wish to discuss this action or have any questions concerning this press release, please contact E. Adam Webb., Esq. by e-mail at contact(at)webbllc(dot)com or by calling [protected].

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POFFinSC
, US
Apr 17, 2010 10:51 pm EDT

I just got off phone with them and was able to get this years $60 fee waived. For 45 minutes I explained my understanding of "no fee for life" and listened to them tell me about their operating costs and that all cards are subject to changes in terms and fees. I said that when I entered the agreement stating no fee for life, I did not think I needed a lawyer to understand the only way this could change is if I were to die. I was wrong. Whats to stop them from any kind of promotion such as sign up today and all your purchases in December will be free. Then send out a letter in November to the millions who sign up saying the terms have changed and now you have to pay. Extreme example I know, but I now feel like I'm dealing with some guy on the street selling watches from his overcoat instead of a respected company. I don't know jack about the law, but if bait and switch is illegal how are they getting away with this?

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J in Texas
, US
Apr 14, 2010 3:27 pm EDT

Just found out about this $60 fee when I checked my credit card statement online. I moved in January and can't say either way if I ever received this notification. That being said, I contacted Citi and asked them to remove that fee and to close my account. They closed my account, but did not refund my money (perhaps because they already lost me as a customer). As such, I would be happy to join any class action lawsuit.

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Fee Avoider
Baltimore, US
Apr 03, 2010 3:32 pm EDT

Follow up to my earlier comments: I was on vacation for a few weeks. Upon my return if found a letter dated 3/8/10 - including "IMPORTANT ACCOUNT INFORMATION" showing "Membership Fee: $0 every 12 months". I have not received my April billing statement yet, but it looks as if what the manager I spoke to said would happen, did happen. I should also mention that last fall, I borrowed $7, 000.00 @ 1.99% for 12 months using a convenience check on this account. That fact may have had an impact on the decision to remove the $60 annual fee. I am paying $500+/month so that the balance will be paid off in time to avoid higher rates. Best of luck to all in dealing with this issue.

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PammyMax
, US
Mar 20, 2010 12:11 pm EDT

I have held the card since 1995, have never missed a payment, and have been a loyal customer. A few months ago, Citi increased my rate to 25.99 % despite my perfect record with them. I paid off the card. A month later, I too received notification of the $60 annual fee. I called to beg my way out of it, since I didn't want my FICO to be affected by my closing an account with a high limit. The rep was very nice, and politely me told that they couldn't waive the new fee. She suggested that, in order to achieve the $2400 spending amount that would allow them to credit the annual fee, I pay my utility bills with the card, then immediately make the payment to the Universal Card. But the waiver of the $60 won't happen until after the $2400 is reached. So, I would have to pay them $60 up frontl to add extra transactions to my already hectic life .

I decided to reject the annual fee and close the account. I am sure that Citi won't miss me as a good and loyal 15-year customer. I am immediatly sorry that they also have my mortgage account and at least one account for a recent 0% interest furniture purchase.

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trax91
Fort Atkinson, US
Mar 15, 2010 3:34 pm EDT

Five years ago, AT&T Universal Card sent me some convenience checks with an offer of 0% interest for the life of the loan with no finance fees. I took them up on the offer and wrote out a check for $5, 000, which I have been paying on consistently every month without fail. They probably hate me for doing this to them, but they were the one's foolish enough to place the offer out there, so I do not feel guilty about it one bit. What they probably were not expecting is for me to not be educated enough to know that if I charge anything else on the card, my payment goes to pay off the lowest interest item first, which would leave the higher interest item to collect more and more interest. I have not used the card in the 5 years since, so they haven't made a dime off of me in 5 years. Believe me though, I used to have a lot on the card, and they have made their fair share off of me in the years prior, which is probably why they made me such an unbelievable (never to be seen again) offer to begin with.

Well, I also got the letter stating they are placing a $60 annual fee on my account as of April 1 2010, and I just went round and round with customer service and they would not budge one bit. I am a charter member as well, and have every bill and document from the early 90's that say "free of annual fees for life". This did not faze them one bit, so I just closed my account. I was told by closing my account, I could no longer then charge anything to it (so what), but my payment terms remain as is unless I default. I have been making payments much higher than the minimum payment to get it paid off sooner, but now I might just make only the minimum payment and force them to keep sending me the bill in the mail every month. Citi/AT&T Universal will NOT get another dime from me. I refuse to do business with a company that backstabs you like they have. I would happily join a class action lawsuit if I found there was one, but now that I closed my account, I know this may not get me anything. They have got to be losing customers by the thousands!

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Fee Avoider
Baltimore, US
Mar 07, 2010 5:26 pm EST

My experience with this issue seems to differ than most posted to date. I also received the letter regarding the $60 annual fee dated 2/13/10. On 3/7/10 I called Universal Card at the number listed on my card, not the number listed on the letter. I told the CSR that this card was originally offered as "no annual fee for life". After searching for the appropriate response, the CSR offered to transfer my call to an account manager. After a short time on hold, the manager took my information and I held while she reviewed my account. I mentioned that I had originally signed up as a "charter member". Manager advised that based on her review, she would submit a request to have the changes to the TOS removed from my account, that the process should take 2 - 5 business days and that I would not be billed the $60 annual fee. I was also told that I would receive a letter confirming that this had taken place. So now, I'll wait to see if the letter arrives and whether or not the fee will be billed in April. It would appear that managers now have been given some flexibility in dealing with inquiries of this sort. I have to say that the manager I spoke with was very courteous, responsive, and polite. I was even given the manager's company ID number. After having read the replies left by others, I was very pleasantly surprised with the outcome of my call.

I was reluctant to close this account due to the negative impact it may have on my FICO score, but I agree that the $60 fee is completely wrong. I would recommed at least calling and speaking to a manager before "opting out" and closing your account if you are concerned about possible negative impact on credit score.

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Agman
San Antonio, US
Feb 24, 2010 8:33 pm EST

I just filed a complaint with the Federal Trade Commission regarding this issue.

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Agman
San Antonio, US
Feb 24, 2010 6:48 am EST

Chalk me up as another long time "member" since the early-1990's who thinks this deal is disingenuous and illegal. I even have statement from the 1990's inmy file cabinet that say, "No Annual Fee For Life"

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ahugh
Houston, US
Feb 19, 2010 4:44 pm EST

The letter AT&T sent me for me to open a credit card account states "free of annual fees for life", "It's Free Forever". Now they are starting to charge annual fees (letter received on 2/17/10). As APC46 wrote above, this has Class Action Lawsuit written all over it. I too will ping mybuddybilly4 above.

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AT&T deceptive $50 free airtime marketing offer

Tell me why AT&T never provides a Web-link on any support page to complain.
I want to complain about deceptive marketing practices. When I purchased my goPhone there was a bright orange $50 airtime sticker affixed to the package. Nothing readable on the exterior of the package indicated it only applied solely to the Pay-As-You-Go .
On the activation WEB page there was an alert indicating it might take up to an hour for the credit to appear on my account. As I was completing the activation process selecting Pick-Your-Plan, I was nagged for credit card payment and not allowed to finalize the steps to use the phone. I decided perhaps I needed to wait for my credit. After 3 hours I checked back nothing; so I called support.
After sharing events with a customer service person, I was told the $50 credit was only for the Pay-As-You-Go plan. I challenged her to direct me to where on the exterior packaging I could see the restriction. She replied it was on one of the pamphlets inside the package. Irate I asked to speak with a supervisor; instead of getting a supervisor, she disconnected me.
Rather than go through the whole thing on the phone again, I decided to go on record with an email.
Try clicking on the email option from my current limbo account status.
First you are taken to the myWirelessAccount Login.
Enter the wireless number and password.
Instead of an email screen, you’re back to the credit card nag loop.

Saturday Night Live has always had it right for AT&T:
"We don't care; we don't have to; we're the phone company!"

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Taken for a Ride!
Appleton, US
Mar 10, 2011 8:22 pm EST

AT&T has been duplicately charging Go Phone customers for the 911 fee. When you purchase a reload card in the state of Wisconsin you are assessed an additional charge in the amount of 2 1/2% of the amount of the refill. Then on the 3rd of every month you are charged an additional $2.50. I spoke with their Customer Service and they tried to tell me that when you purchase a refill you are not charged. However, I had just purchased a refill from WALMART and it clearly stated "Police / Fire fee ". I am going to initiate a class action lawsuit!

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angrygophonecustomer
, US
Aug 12, 2010 5:02 pm EDT

omg! i have pay as you go but i still did not get the $50 airtime that was suppsoed to come with my lg prime gophone! those little cheats! i went to customer service but all there was is an unreal machine person!

emailing customer support is only for att monnthly customers! it pisses me off so bad that no one is listening to my problem and not giving me my freakin $50 credit

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anonamousey
oswego, US
Jan 30, 2010 11:51 am EST

my complaint is at&t gophone sent me $10 of air time but it did not show up on my phone

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AT&T horrible customer service

I switched to Uverse from Brighthouse two weeks ago. The technician installed the can where the cable wire runs to inside my neighbors lawn without asking permission. I have spoken with ten customer reps and have had to called three seperate times and still they have not done anything about my complaint. Five feet of grass is now dead and of course the neighbor is furious. They have sent three different techs out to my home and each time i receive a call stating they cant help because they are the wrong department. none of the reps havea clue what to do with my call even after they promise to move the can and replace the grass. This is the worst service i have ever had. i should have stuck with brighthouse. the features from uverse are not worth being on a call for an hour and half and still not having my issue resolved!

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Overview of AT&T customer experience

AT&T has been receiving numerous complaints from its customers. The most common issues include poor customer service, billing errors, and unreliable network coverage. Customers have reported long wait times on the phone and unhelpful representatives. Billing errors have resulted in overcharges and incorrect fees. The network coverage has been reported to be spotty and unreliable, causing dropped calls and slow internet speeds. Overall, AT&T has been failing to meet the expectations of its customers, resulting in a negative experience.
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