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CB Computer Hardware ASUS
ASUS

ASUS review: Worst company I have ever dealt with!!

A
Author of the review
2:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ASUS Customer support is truly the worst I have ever encountered. This opinion is derived from several separate experiences, but I will document this last one. The last computer that I built is a PC, and for the Mid-Tower case I bought a ASUS TUF Gaming GT302 ARGB. Around 4 or 5 months ago the front panel USB C connector started working and failing intermittently, and eventually it would only charge my phone but would not pass any data. To eliminate the possibility of a motherboard problem, I unplugged that C connector wire from the motherboard and plugged in a rear mounted USB-C header. It worked fine, so I determined that the issue was with the front USB-C connector or the wire that comes from it. The PC case is still under warranty until 2027, so this would be the responsibility of ASUS. The first time I called about it, I had to answer several questions and provide the serial number of the Mid-Tower case. I was put on hold and transferred several times until I finally got to the right person. I asked that person if they could send me a new USB header and I could install it myself. The person said I would have to wait 2 full business days until he would have an answer for me, and they would get back to me. That call took over an hour. After the two days I called back because no one got back to me. I was again put on hold and transferred to different departments until they found me the right person to talk to. The person said that It had been decided that since it was a soldered part that they would have to fix it. I told him that it is NOT a soldered part and in fact it can be removed with 2 screws and unplugged from the motherboard. Much to my surprise, he then made me email him a picture of the 2 screws that I was referring to, even though it is their product, and it is also illustrated in their service manual for that product. He put me on hold again for what seemed like forever to discuss my situation with his superiors (Now mind you, this is all for a small part that screws to the front of the computer and plugs in to the motherboard). When he finally came back he said it was decided that They could only fix it under warranty if I shipped the enclosure back to them. I said there was no way that I could possibly gut my entire water cooled computer and then ship this heavy and huge enclosure back to them, and it would certainly cost me over $100.00 to ship it. He said the only other alternative was to get me the part number for the part that I need, but they couldn't sell me one. They emailed me the part number and I scoured the internet looking for it only to find that there is absolutely nowhere to get one. I called them back again and went through the transfers and being on hold forever and finally got to the right person for a third time. I told him there is no place where I can buy the part, but I may have a possible solution. I asked if he could give me a discount on a whole new Mid-Tower and I would buy it from them and use it for parts. He put me on hold forever again and came back and said they gave me the part number, and if I wanted to I could ship the enclosure back to them, and they would repair it. I told him that there is no way I am shipping this monstrosity back to them and waiting a month to put my computer back together. After that I basically said "Thanks for nothing" and told him that ASUS has been the worst company I have ever dealt with. I ended up installing a rear mounted USB C header and ran a wire around to the front of the computer. Problem solved with absolutely zero help from ASUS after around three hours of phone calls!

Recommendation: Buyer Beware!!!

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  2. ASUS phone numbers
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  3. ASUS emails
  4. ASUS address
    № 15, Lide Road, Beitou District, Taipei City, Taiwan
  5. ASUS social media
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    Feb 02, 2026
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ASUS Category
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