ASUS review: ASUS refuses warranty repair for known issue

I’m really disappointed with the customer service experience from ASUS. My laptop has a known issue with the hinge, and instead of assisting with a proper repair, they’re trying to find ways to avoid covering it under warranty. I’ve been dealing with this issue for a while now and expected better from a company like ASUS. The lack of support is frustrating, and I hope they reconsider and offer a proper solution.