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CB Computer Hardware ASUS Improper repair caused lcd damage by the engineer and bad behaviour
ASUS

ASUS review: Improper repair caused lcd damage by the engineer and bad behaviour

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5:26 am EDT
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i had a laptop LCD replaced from service center asus nadaun himachal pradesh india, on 21 oct 2023 , i had to visit the service center my self because the on-site service provide by asus was 550inr but the engineer was asking 1500 i complained about this but after waiting weeks asus didnt provide solution , so i had to visit there myself and get the part changed, prior to this i had prepaid for the part and someone from the service center had contacted me on whatsapp and was in touch but when i paid on 7 oct they ghosted me , no one picks my calls , no message replies , i complained about this and got a mail revert on 16 oct and still no contact from the service center on 20 oct i threatened them that either give me money back or i will lodge a case and then they informed me part have arrived please get it fixed . so on 21st oct i drove 3-4 hour each way to get there and got it fixed but there were some incidents , 1- some dude with shaking hands proceed to repair my device he was not the assigned engineer , he was asking instructions through out the repair process from the engineer i was assigned ,2- they didnt had some 'gaskets' which holds screen in place and used some others they had laying around saying this will work 3- the LCD display have a chip on the bottom side and i was bent on an angle and was supposed to be straight in order to fit into the housing they literary lay down the lcd panel on some foam material and started pressing it down and then they fitted it and then there was a screw cover they had lost and they put a piece of black tape and said repair was done and told me to check it i run some test i knew and it seemed ok so i left and got back home , i didnt checked again as i had to go to gym and them hospital late at night next day in evening i wanted to use the laptop i opened it and then while adjusting screen a crack appeared i panicked and there was a protective film they had left to better protect the screen i removed it and it further deteriorated the damaged that had occured , this was sunday and was unable to het hold of anyone s mailed a complain in haste stating that them film that they had left was to blame , but in night i remembered a black screen test ( it is to see pressure points and requires pitch black room) and i saw multiple pressed in the screen , from one of them the crack had originated , so this was due to improper installation or the pressing of the chip they had performed and now after 2 weeks they are refusing to do anything , and this was a 3rd party service center that asus was commissioning and there behaviour is just ... i can not tell about it ... it is just horrible

Claimed loss: 13 INR

Desired outcome: LCD PART REPLACEMNT/ MONEY BACK

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