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CB Computer Hardware ASUS Asus tuf laptop
ASUS

ASUS review: Asus tuf laptop

V
Author of the review
8:58 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear colleagues,

I'd love to get your support or advice, as long as I'm losing my hope to get my machine fixed, communicating with official service.

Long story short:

I bought an Asus TUF laptop in April 2022 in JIB in Pattaya, Thailand. It has 2 years warranty. Starting from the beginning the laptop does not function properly. It freezes, programs shut down itself, laptop reboots itself. I strongly believe that this product is FAULTY. I have sent that laptop to the official Asus repair center 7 (seven!) times - 6 in Phuket, 1 in Bangkok. Every time they return the machine, saying that they have fixed it, but every time it repeats. Service center just reinstalls the operating systems, that's it.

I have a video proofs of all lags and crashes, I have error journal saved as well. Still Asus cannot investigate the case properly and they do not take their responsibility replacing the faulty unit

Honestly, I do not know what to do next. How can I get a replacement or send an official complaint to Asus? How can I raise that issue?

Vladislav

Desired outcome: Replacement of the unit

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