Asurionfailure to refund

K Dec 05, 2019

NO REFUND this email was sent to me 11/14/2019

This is a confirmation.
Your cracked screen repair is cancelled.
Claim ID [protected]

Valued Customer,

We'll refund the previously charged deductible to your original method of payment. Your refund should appear in your account within a week.

To resume or change your claim, please visit us online or call 888-881-2622.

The Asurion Team

  • Asurion's response · Dec 05, 2019

    I want to thank you for taking the time to contact us about your experience.
    I apologize for any inconvenience this has caused and want you to know Asurion’s commitment to improve process and procedures to create a positive customer experience.
    Please contact our customer satisfaction department at 1-866-397-6496 to discuss your concerns.

  • Updated by KLaBarr · Dec 06, 2019

    Ive already called but no help. I will call my bank to dispute it and have already filed with BBB

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